Technical Support
TraCS Florida offers answers to many of its users' frequently asked questions in a freely accessible wiki. To see if the answer to your question is available, enter a search term below. The results will open in a new window.
If you can't find the answer you're looking for on the wiki, TraCS Florida offers several options to best support your agency, from phone and e-mail support to live remote sessions where you can actually show us what's happening. To get started, please give us a call or send us an e-mail at the address below to give us an idea about what you need help with.
- TraCS Florida Support
- Phone: (850) 410-6237
- E-Mail: support@tracsflorida.org
After you've contacted us, we may ask you to use one of the programs below to help troubleshoot your issue or so that we can more easily demonstrate a feature to you. Each of the programs offers some unique benefits, and one may work better than the other for your agency, so we offer both to ensure the best experience.
Team Viewer
Click the logo below to download the Team Viewer client. You will be shown an ID and Password to give to the TraCS Florida support representative that will allow them to connect to your computer.
LogMeIn
Click the logo below to visit the LogMeIn support portal. You will be prompted for a code that will be given to you by a TraCS Florida support representative that will allow them to connect to your computer.
