TraCS Florida Wiki - User contributions [en]

Managing Users

2026-10-22T19:43:12Z

Admin:

===Overview===

There are three ways for TraCS administrators to manage users.

[https://www.tracsflorida.org/wiki/index.php?title=Managing_Users#Configuration_Manager TraCS Configuration Manager] -
The Configuration Manager may only be accessed on machines that have the TraCS desktop application installed.

[https://www.tracsflorida.org/wiki/index.php?title=Managing_Users#Web_User_Management_Portal TraCS Web User Management Portal] - The user management portal may be accessed from any device that has the Internet.

[https://www.tracsflorida.org/wiki/index.php?title=Managing_Users#Active_Directory_(Self-Hosted_Only) Active Directory] -
Active Directory (AD) login may only be used by self-hosted agencies.

===Configuration Manager===

The Configuration Manager may only be used on machines where TraCS is installed.

For information on how to access the Configuration Manager, see [https://www.tracsflorida.org/wiki/index.php?title=Configuration_Manager this page].

Hosted Agencies may use the Configuration Manager or the [https://www.tracsflorida.org/wiki/index.php?title=Managing_Users#Web_User_Management_Portal Web User Management Portal] to add and update users.   TraCS is happy to manage your users for you.   Email [mailto:support@tracsflorida.org support@tracsflorida.org] or submit a ticket to the help desk with the name, badge/ID, email address, and access permissions and we will assist.

Non-hosted agencies who use the Configuration Manager must manage their own users.

Non-hosted agencies that use Active Directory (AD) for TraCS should not use the Configuration Manager to add or update users.   User management is done via [https://www.tracsflorida.org/wiki/index.php?title=Managing_Users#Active_Directory Active Directory].

=====Searching for Users=====

Once you log in to the Configuration Manager, go to the Users tab and press User Editor.

[[File:ConfigUserEditor.png]]

To search for an individual user, enter the information into the appropriate Search field(s) at the bottom and then press Search. This is an exact match search.   The asterisk (*) wildcard must be used for partial searches.

To get a full list of your active users, press Search. You may copy this list to Excel by pressing Ctrl-A (select all), Ctrl-C (copy), and Ctrl-V (paste) into Excel.

Once the list appears, you may use the fields at the top of the list to filter and search. This is a Contains search. The asterisk (*) wildcard is not needed but may be used if desired. You may also use the filters to narrow your search.

To search for inactive users, change the Inactive User field to True and press Search.

'''IMPORTANT!'''

DO NOT inactivate, reset the password, or make changes to any User ID that has tracs in the name. These accounts are used by the TraCS team to add numbers and also for exporting your forms to HSMV and the clerk. Making changes to these accounts or inactivating them will cause your exports to stop.

DO NOT inactivate, reset the password, or make changes to any User ID that has recordsdataentry in the name. These accounts are used by the TraCS team for numbering forms.

[[File:ConfigManagerSearch.png]]

=====Exporting the User List=====

You may copy your user list form the Configuration Manager into Excel, CSV, or Notepad.

On your keyboard, press Ctrl-A (select all), Ctrl-C (copy), and Ctrl-V to paste into Excel, CSV, or Notepad.

====Adding, Inactivating, Reactivating, and Updating Users====

=====Adding Users=====

You will need the following information for your new user(s):

First Name Last Name Badge/ID number email address Title [https://www.tracsflorida.org/wiki/index.php?title=Access_Levels Access Levels] that will be granted.

Log into the Configuration Manager. If you are not already on the User tab, go there and then press User Editor. Press Search at the bottom to get a list of your users.

The easiest and fastest way to add a new user is to copy from another user's profile.
:Find an existing user that matches the permissions of the person you will be adding. Highlight that user and press Copy.   A copy of the user's profile will be created. On the right side, under User Information, copy and paste the new user's email address into the User ID field. Change the Badge Number, Name Last, Name First, Title, and Email Address fields to match your new user. If the Signature Field has "Signature Entered" click the down caret (v) and then press Clear to remove the signature. Clear out the information in the User Defaults ID field and leave it blank.   It will automatically be created for the new user once you save. Do not type anything in the Location Defaults ID field.   Leave it blank. Press Apply at the bottom right. You will be prompted to set a password. If you would like to manually set a password, press Yes and enter a password. If you would like to use the default TraCS password, press No. The user's account has been created.

[[File:PasswordPromptNewUser.png|center]]

You will notice that users have Access Level(s) under User Information (top section) on their profile as well as Access Level(s) under Associated Users (bottom section).   The User Information levels are a combination of what the user may do to their own forms and what they may do to other people's forms.   The Associated User levels are what a user may do to other people's forms.

If a level is under Associated Users, you ''must'' have a matching level in the User Information section in order for the profile to work properly.   For example, a typical officer will have the ability to create and edit their own forms but only search, view, and print forms for others.   They will have Records and Reporter in the User Information section and Records under Associated Users.   A typical Records user will have Records in both places since they only need to search, view, and print forms.   Supevisors will need the ability to approve and reject reports.

This is what a typical officer's account will look like.   See [https://www.tracsflorida.org/wiki/index.php?title=Managing_Users#Updating_Access_Levels/Permissions this section] for a typical supervisor account.

If you have officers who need the ability to update other users' reports but not approve and reject them, add Reporter to their Associated User access levels.   Examples would be a THI or Hit & Run investigator.

[[File:OfficerAccessLevels.png|center]]

=====Inactivating Users=====

Log in to the Configuration Manager and [https://www.tracsflorida.org/wiki/index.php?title=Configuration_Manager#Searching_for_Users search] for the user you wish to inactivate.

Change the Inactive User field to False and the press Apply or, press the Deactivate button and press Apply.

'''IMPORTANT!'''

DO NOT inactivate any User ID that has tracs in the name. These accounts are used by the TraCS team to add numbers and also for exporting your forms to HSMV and the clerk. Inactivating them will cause your exports to stop.

DO NOT inactivate any User ID that has recordsdataentry in the name. These accounts are used by the TraCS team for numbering forms.

=====Reactivating Users=====

To reactivate a user, change the Inactive User field at the bottom left side to True and press Search.   The list will show in italics.

Select the user you wish to reactivate. Press the Activate button or change the Inactive User field on the right side to False. Make changes to [https://www.tracsflorida.org/wiki/index.php?title=Managing_Users#Updating_Existing_Users the name, badge, email], and/or [https://www.tracsflorida.org/wiki/index.php?title=Configuration_Manager#Updating_Access_Levels/Permissions access levels] as needed. Reset the [https://www.tracsflorida.org/wiki/index.php?title=Managing_Users#Resetting_Passwords user's password], then press Apply.

[[File:ConfigActivate.png]]

=====Updating Existing Users=====

There are occasions when you will want to update a user's User ID, name, badge number, rank, email address and or access levels/permissions.

'''IMPORTANT!'''

DO NOT make changes to any User ID that has tracs in the name. These accounts are used by the TraCS team to add numbers and also for exporting your forms to HSMV and the clerk. Making changes to these accounts will cause your exports to stop.

DO NOT make changes to any User ID that has recordsdataentry in the name. These accounts are used by the TraCS team for numbering forms.

DO NOT make any changes to the User Defaults ID field on a user's profile - EVER!   This field automatically fills in when the User account is created.   It should never be changed, even if the person's User ID, name, or email has changed.   The User Defaults ID will always stay the same.   If you remove the User Defaults ID or change it, you will wipe out all of the saved defaults for that user including agency info and officer name on forms, night mode, zoom settings, favorite statutes, favorite searches, and more.

======Updating the Badge Number, Name, and/or Email Address======

This section is for when you only need to update the badge number, name, and/or email address.   If you need to update a User ID, go to [https://www.tracsflorida.org/wiki/index.php?title=Configuration_Manager#Updating_the_User_ID this section].

Updating the badge number, name, and/or email fields does not require a password change.

[https://www.tracsflorida.org/wiki/index.php?title=Configuration_Manager#Searching_for_Users Search] for the user that you want to update and then highlight them on the User List on the left side of the screen. Their information will show on the right side. Make changes to the badge number, name, and/or email fields. Press Apply.

As a reminder, DO NOT make any changes to the User Defaults ID field on a user's profile - EVER!   This field automatically fills in when the User account is created.   It should never be changed, even if the person's User ID, name, or email has changed.   The User Defaults ID will always stay the same.   If you remove the User Defaults ID or change it, you will wipe out all of the saved defaults for that user including agency info and officer name on forms, night mode, zoom settings, favorite statutes, favorite searches, and more.

======Updating the User ID======

Changing the User ID will require a password change.

[https://www.tracsflorida.org/wiki/index.php?title=Configuration_Manager#Searching_for_Users Search] for the user and then highlight them on the User List on the left side of the screen. Their information will show on the right side. Change the User ID. Answer Yes on the prompt that comes up. [[File:UserIDUpdatePassword.png]] On the next prompt, type in a password and check the box next to Force Reset. [[File:UserPasswordChange.png]] Remember the password so you can give it to the user. Make any other changes to the user profile that are needed (name, badge, etc.) and press Apply at the bottom right.

As a reminder, DO NOT make any changes to the User Defaults ID field on a user's profile - EVER!   This field automatically fills in when the User account is created.   It should never be changed, even if the person's User ID, name, or email has changed.   The User Defaults ID will always stay the same.   If you remove the User Defaults ID or change it, you will wipe out all of the saved defaults for that user including agency info and officer name on forms, night mode, zoom settings, favorite statutes, favorite searches, and more.

======Updating Access Levels/Permissions======

[https://www.tracsflorida.org/wiki/index.php?title=Configuration_Manager#Searching_for_Users Search] for the user and then highlight them on the User List on the left side of the screen.   Their information will show on the right side.

The [https://www.tracsflorida.org/wiki/index.php?title=Access_Levels Access Levels] page lists the permissions that are included with each level.   Agency/System Administrators have a lot of permissions that other users do not have.   Be sure Agency Administrator/System Administrator sections on that page before granting a user an administrative role.

When granting Agency Administrator, Reviewing Supervisor, and Supervisor permissions, the User Information Access Levels and the Associated Users Access Levels must match exactly.   If they do not match, the new permissions will not work.

[[File:SupervisorAccessLevels.png]]

====Resetting Passwords====

To reset a password, select the user from the list on the left. Below the User Information section on the right, press the Set Password button. On the prompt that comes up, type the new password into the fields and press OK, leaving the Force Reset box checked. When the user logs in using the new password, they will be prompted to change it.

[[File:ConfigResetPassword.png]]

===Web User Management Portal===

The web user management portal is available to all hosted agencies and can be made available to non-hosted agencies upon request.

The portal may be accessed by agency administrators on any device that has the internet.   The credentials are the same as the ones you use for the TraCS desktop application.

To access the web portal initially, log into TraCS, go to the Tools tab, and press the User Management button. You will be taken to the web portal website. Bookmark the website in your browser.

A training guide is on [https://www.tracsflorida.org/wiki/index.php?title=Training_Materials this page].

'''''The portal is best used for resetting passwords and inactivating users.   If you are going to add or update accounts, use the [https://www.tracsflorida.org/wiki/index.php?title=Managing_Users#Adding,_Inactivating,_Reactivating,_and_Updating_Users Configuration Manager].'''''

===Active Directory (Non-Hosted Only)===

Active Directory (AD) login for TraCS is not available to hosted agencies.

For self-hosted agencies who use AD to log into TraCS, add the appropriate [https://www.tracsflorida.org/wiki/index.php?title=Active_Directory_Security_Groups TraCS security groups] to employee's agency AD profile and then they will use their AD credentials to log into TraCS.   The first time they log in, their TraCS profile will be created, and they will show in the Configuration Manager.

If you inactivate someone in AD, it does not automatically inactive them in the [https://www.tracsflorida.org/wiki/index.php?title=Configuration_Manager Configuration Manager].   Although they will not be able to access TraCS if they are inactive in AD, it is good practice to log into the Configuration Manager and [https://www.tracsflorida.org/wiki/index.php?title=Configuration_Manager#Inactivating_Users inactivate] them there as well.   That way, you may run the FDLE Active User analysis report and it will return an accurate list of active vs. inactive users.

'''IMPORTANT!'''

DO NOT inactivate, reset the password, or make changes to any User ID that has tracs in the name. These accounts are used by the TraCS team to add numbers and also for exporting your forms to HSMV and the clerk. Making changes to these accounts or inactivating them will cause your exports to stop.

DO NOT inactivate, reset the password, or make changes to any User ID that has recordsdataentry in the name. These accounts are used by the TraCS team for numbering forms.

If you delete an AD profile, you will no longer be able to access that user's reports in TraCS unless you are on the application server AND you are logged on under a non-AD profile.   This is the only way to access historical reports in TraCS once someone's AD profile has been deleted.

How To Download and Install TraCS

2026-10-20T20:57:52Z

Admin:

====Overview====

Instructions for downloading and installing TraCS are below.

TraCS may only be installed on agency owned devices.   Installing on a personal device is forbidden.   A copy of the license agreement is [https://www.tracsflorida.org/downloads/TraCSFLLicenseAgreement.pdf here]

DO NOT install from a network shared drive, external hard drive, or from a flash/thumb drive.   Files will not copy over to the machine and TraCS will not work properly for the client.

All hosted agencies are on Version 17.   '' You must use and installer that is 16.0.0 or higher for any new installations.   TraCS will not work properly on the client machine if an older installer is used.''   Delete any older installers that you have saved.   If you have an image or you deploy via group policy (GPO) or silent install (MSI), be sure you are using version 16.0.0 or higher.''

Non-hosted agencies are either on 15.0.18, 16.0.X, or 17.0.X.   If you are on V15, you should continue to use the 15.0.18 installer.   '' If you are on V16 or higher, you must use and installer that is 16.0.0 or higher for any new installations.   TraCS will not work properly on the client machine if an older installer is used.''   Delete any older installers that you have saved.   If you have an image or you deploy via group policy (GPO) or silent install (MSI), be sure you are using version 16.0.0 or higher.

====Downloading the Installer====

Log into the [https://www.tracsflorida.org/HelpDesk TraCS Help Desk] to download the installer.   If you have an account, your User ID is your email address.   Use the forgot password link if needed.   Contact TraCS Support to request an account.

Your agency name and serial number are at the top of the page.   This serial number will be used for all client machines at the agency; it does not change.

Press the Download Installer button to see the list of installers.

'''''The current version for hosted agencies is 17.0.2.   Do not use a higher version if you see one listed.   It is for beta agencies only and it will not work if you install it.'''''

'''''The current version for non-hosted agencies will be 15.0.18, 16.0.X or 17.0.X.   Contact us if you are unsure of which installer to use.'''''

[[File:InstallerPage.png]]

Click on the version that you want to download.   The file will download to the default location on the machine.   For client machines, this is normally the Downloads folder.

[[File:InstallerPage2.png]]

====Uninstalling TraCS====

''If you are doing a fresh installation of TraCS on a machine that already has TraCS installed, you must completely uninstall TraCS first.''

Do not uninstall TraCS from the Start menu.   Do it from Add/Remove Programs in the Control Panel so you can be sure that both TraCS Florida and the TraCS baseline are uninstalled.

Uninstall TraCS Florida first, and the baseline should uninstall along with it.   If it doesn't, uninstall the baseline separately.   When you uninstall the baseline, you will get a prompt with 4 choices; press No to All.

[[File:UninstallTraCS.png]]

====Installing TraCS====

Install from the local machine.   DO NOT install from a network shared drive or from a flash/thumb drive.   Files will not copy over to the machine and TraCS will not work properly for the client.

Log into the client machine as Windows administrator.

If you are reinstalling TraCS on the machine, uninstall the previous version first.

Launch the installer.   If you get a popup "Windows protected your PC" popup, press More Info.   On the next popup, press Run Anyway.

[[File:MoreInfoRunAnyway.png]]

You will see the TraCS Florida Set Up Wizard.   Press Next.   You will be prompted to accept the [https://www.tracsflorida.org/downloads/FDLE/TraCSFLLicenseAgreement.pdf TraCS Florida License Agreement]

Enter your agency serial number when prompted and follow the wizard to complete installation.

When the installation is complete, TraCS will launch and connect to the update server.   Answer Yes to the prompt asking if you want to install updates.   Once updates run, installation is complete.

[[File:Updates3.png]]

If you experience issues or errors during the installation or when running updates, your anti-virus, firewall, and/or VPN may be blocking TraCS.   See the [https://www.tracsflorida.org/wiki/index.php?title=Network_Configurations_and_Exceptions Network Configuration] page for exceptions that must be added.   Also check to make sure the client machine meets the [https://www.tracsflorida.org/wiki/index.php?title=System_Requirements System Requirements].

====Silent & Group Policy Installation====

TraCS supports silent (MSI) and group policy (GPO) installation. The PIDKEY is the agency serial number.

MSI from the Command Prompt (example) -

[[File:RunMSIThroughCommandPrompt.png]]

If using MSI or GPO, you cannot do it on a machine where TraCS is already installed. Uninstall the previous version first.

If the client shows Debug Mode on the launch screen, this indicates that someone installed on top of an existing installation.
''(NOTE: Shortcut To turn on/off debug mode: CTRL+SHFT-D)''

[[File:InstallingMSIwOutCheckingInstall.jpg]]

Signal 4 Location Tool

2026-10-20T16:11:45Z

Admin: /* The Map is Launching in Internet Explorer (IE) */

===Overview===

The purpose of the Signal 4 Geolocation Tool is to provide FLHSMV and FDOT with the location of crashes by placing the latitude and longitude on crash reports.   HSMV transmits crash data to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Analytics Signal 4 Analytics] daily and they upload it to their system.

The location tool is required for all agencies on crash forms and is optional for the UTC and other forms.

The tool may be used on the forms listed below.   Signal 4 does not currently collect UTC data from TraCS agencies, but they may do so in the future.   Additionally, there will be a mapping feature implemented in a future TraCS release and forms must have the latitude and longitude in order for it to work.

:Baker/Marchman Act
:Boating Citation/Warning
:Call for Service (CFS)
:DUI Citation
:Field Interview Report (FIR)
:FIBRS Offense/Incident
:Parking/Ordinance Citation/Warning
:Tow
:Traffic Warning
:Uniform Arrest Affidavit (UAA)
:Uniform Traffic Citation (UTC)

===Network Configuration===

Per the Signal 4 team, the following domains must be whitelisted in order to allow their applications.   The first one on the list is crucial for the Geolocation Tool.

http://s4.geoplan.ufl.edu/

http://signal4lab.com/

http://signal4analytics.com/

===Client Machine Configuration===

In order for the location tool to work for the end user, client machines must be set up as follows:

1. Location services must be turned on in Windows.

:Windows 10 - In Windows, go to Location.   Both Location for this Device and Location must be On.

:[[File:PrivacySettingsLocation3.png]]

:Windows 11 - In Windows, go to Privacy & Security, then Location.   Location Services must be On.

:[[File:Windows11Location.png]]

2. Client machines must use Chrome, Firefox, or Edge as the browser.
:TraCS will launch whichever browser is set as the default on the client machine.
:If you would like to set Chrome, Firefox or Edge as the default browser on for TraCS on a machine, instructions are on [https://www.youtube.com/watch?v=rvAI73p74MA this YouTube page].   This will not affect the default browser that they have chosen for Windows.   If you would like a default browser setting pushed out agency wide, let us know.

3. Machines must allow Signal 4 to access their location in their browser.
:The first time users launch the tool, they should get a pop up stating that s4.geoplan.ufl.edu wants to know their location.   They must press Allow or the map will not work properly.

[[File:Signal4Allow.png]]

You may use the site below to launch the geolocation map in a browser outside of TraCS.   Locations will not plot but you may use the site to test or update location permissions without having to log into TraCS and open a crash form.

https://s4.geoplan.ufl.edu/geolocation30/GeolocationService.htm

===How to Use the Geolocation Tool===

A training video on how to use the Geolocation Tool is [https://www.youtube.com/watch?v=8qRX3SvKLyo&t=551s here].

===Troubleshooting===

====The Tool Does Not Launch====

The tool may have launched, but the map has minimized.   Check the taskbar for the Signal 4 icon and click on it to maximize the map.

::[[File:LocateMapTaskbar.png]]

If the tool does not launch and your cursor jumps to the Zone field on the form, the issue is one of the following:

:Your network is blocking access to Signal 4.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Network_Configuration Network Configuration].

:Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed.   Contact your IT department and request that Chrome be installed.

:There is no agency ORI associated with your TraCS installation.   TraCS needs an ORI in order to launch the tool.   If none is present, the map will not open.   Contact your IT department to request a fresh install.

:There is something else wrong with the TraCS installation.   Contact your IT department to request a fresh install.

====The Locate Button is Not Available====

Are you in view/read mode or are you in edit mode?   You must be in Edit mode in order to use the Locate button.

Is your cursor in the right place?   You must be in the At Street Address or Occurred On Street Road Highway field for the Locate Button to be available.   Depending on the form, the At Street Address field may be named Address or Address #.

====The Map is Slow to Load====

Signal 4 attempts to use the browser’s geolocation service API to initialize the map near the location of the user.

If the map is slow to load on the location tool or the diagram tool, try clearing your browser cache.   Instructions on how to do that are [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache here].   When you do it, be sure to select All Time for the Time Range.

If [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache clearing your cache] does not solve the issue, you likely have a poor or slow VPN or network connection.

====The Map is Blank====

If the location tool launches, but the map is blank or grayed out, check to make sure you are using Chrome, Firefox or Edge for your browser.

First, clear your browser cache per the instructions on [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache this page].

If you are already using Chrome, Firefox or Edge and clearing the cache does resolve the issue, change your default browser to another authorized one.

Also make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

====The Map is Launching in Internet Explorer (IE)====

If your default browser is set to Edge but the tool is launching in IE, complete the steps below.

:In Edge, go to Settings Default Browser Internet Explorer Compatibility Allow sites to be reloaded in Internet Explorer mode (IE mode) Set it to Don't Allow then press Restart.

[[File:EdgeSettingIE.png]]

====The Map Does Not Zoom to My Location====

If the location tool launches, but the map is not zooming to your approximate location, the map is zoomed out to the state of Florida, or you get an error message that the "Point must be within the State of Florida envelope," first clear your browser cache per the instructions on [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache thie page].

If clearing your browser cache does not solve the issue, check to make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

If you have cleared your browser cache and your location is allowed in both Windows and in your browser, the issue is with the air card on your machine or the VPN for the agency.

Per the Signal 4 Team -

When location services are enabled for the operating system and allowed in the browser, the S4 Location Tool attempts to use the browser’s geolocation service API to initialize the map near the location of the user.   The inner workings of these algorithms are proprietary to each browser, which Signal 4 has no control over, and they can be thrown off by a VPN.   If the browser geolocation doesn’t return a point inside of Florida, then the center of your agency’s jurisdiction is used to initialize the map instead.   The Show My Location button will give the results of the browser's geolocation, so it may be necessary for officers to use the location search bar at the upper right to jump to their location on the map.

====Location Discovery Error====

If you get a Location Discovery error when pressing the blue Show My Location button, make sure that your location is allowed in both Windows and in your browser.

See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

[[File:GeoLocationWarning.png]]

Per the Signal 4 Team -

When location services are enabled for the operating system and allowed in the browser, the S4 Location Tool attempts to use the browser’s geolocation service API to initialize the map near the location of the user.   The inner workings of these algorithms are proprietary to each browser, which Signal 4 has no control over, and they can be thrown off by a VPN.   If the browser geolocation doesn’t return a point inside of Florida, then the center of your agency’s jurisdiction is used to initialize the map instead.  The Show My Location button will give the results of the browser's geolocation, so it may be necessary for officers to use the location search bar at the upper right to jump to their location on the map.

====Network Error====

If you are getting a pop up that states, "NO NETWORK… A connected network interface card could not be found.   The location tool is unavailable without network connectivity.", this means that TraCS is attempting to obtain the MAC address as a step in verifying the best available secure connection, and nothing has been returned from your network.   Your network, firewall, anti-virus, and/or VPN may need to be adjusted.   See [https://www.tracsflorida.org/wiki/index.php?title=Network_Configurations_and_Exceptions this page] for exceptions that must be added.

[[File:NoNetwork.png]]

====Accept Point Only Message====

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where your incident occurred.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

If you have selected a Location Type that matches the area where your incident occurred and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot along with the city, county, and any other information pertaining to the area.

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

===Signal 4 Support===

Any feedback on the geolocation tool or requests for assistance with issues not listed on this page should be directed to Signal 4 Support.

[mailto:s4-support@ufl.edu s4-support@ufl.edu]

Help Desk Phone: 352-294-1496

''Signal 4 does not handle street name additions, updates, or corrections to the map itself.''   See [https://www.tracsflorida.org/wiki/index.php?title=Street_List_-_Additions_and_Updates this page] for further information.

Signal 4 Location Tool

2026-10-20T16:07:03Z

Admin:

===Overview===

The purpose of the Signal 4 Geolocation Tool is to provide FLHSMV and FDOT with the location of crashes by placing the latitude and longitude on crash reports.   HSMV transmits crash data to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Analytics Signal 4 Analytics] daily and they upload it to their system.

The location tool is required for all agencies on crash forms and is optional for the UTC and other forms.

The tool may be used on the forms listed below.   Signal 4 does not currently collect UTC data from TraCS agencies, but they may do so in the future.   Additionally, there will be a mapping feature implemented in a future TraCS release and forms must have the latitude and longitude in order for it to work.

:Baker/Marchman Act
:Boating Citation/Warning
:Call for Service (CFS)
:DUI Citation
:Field Interview Report (FIR)
:FIBRS Offense/Incident
:Parking/Ordinance Citation/Warning
:Tow
:Traffic Warning
:Uniform Arrest Affidavit (UAA)
:Uniform Traffic Citation (UTC)

===Network Configuration===

Per the Signal 4 team, the following domains must be whitelisted in order to allow their applications.   The first one on the list is crucial for the Geolocation Tool.

http://s4.geoplan.ufl.edu/

http://signal4lab.com/

http://signal4analytics.com/

===Client Machine Configuration===

In order for the location tool to work for the end user, client machines must be set up as follows:

1. Location services must be turned on in Windows.

:Windows 10 - In Windows, go to Location.   Both Location for this Device and Location must be On.

:[[File:PrivacySettingsLocation3.png]]

:Windows 11 - In Windows, go to Privacy & Security, then Location.   Location Services must be On.

:[[File:Windows11Location.png]]

2. Client machines must use Chrome, Firefox, or Edge as the browser.
:TraCS will launch whichever browser is set as the default on the client machine.
:If you would like to set Chrome, Firefox or Edge as the default browser on for TraCS on a machine, instructions are on [https://www.youtube.com/watch?v=rvAI73p74MA this YouTube page].   This will not affect the default browser that they have chosen for Windows.   If you would like a default browser setting pushed out agency wide, let us know.

3. Machines must allow Signal 4 to access their location in their browser.
:The first time users launch the tool, they should get a pop up stating that s4.geoplan.ufl.edu wants to know their location.   They must press Allow or the map will not work properly.

[[File:Signal4Allow.png]]

You may use the site below to launch the geolocation map in a browser outside of TraCS.   Locations will not plot but you may use the site to test or update location permissions without having to log into TraCS and open a crash form.

https://s4.geoplan.ufl.edu/geolocation30/GeolocationService.htm

===How to Use the Geolocation Tool===

A training video on how to use the Geolocation Tool is [https://www.youtube.com/watch?v=8qRX3SvKLyo&t=551s here].

===Troubleshooting===

====The Tool Does Not Launch====

The tool may have launched, but the map has minimized.   Check the taskbar for the Signal 4 icon and click on it to maximize the map.

::[[File:LocateMapTaskbar.png]]

If the tool does not launch and your cursor jumps to the Zone field on the form, the issue is one of the following:

:Your network is blocking access to Signal 4.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Network_Configuration Network Configuration].

:Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed.   Contact your IT department and request that Chrome be installed.

:There is no agency ORI associated with your TraCS installation.   TraCS needs an ORI in order to launch the tool.   If none is present, the map will not open.   Contact your IT department to request a fresh install.

:There is something else wrong with the TraCS installation.   Contact your IT department to request a fresh install.

====The Locate Button is Not Available====

Are you in view/read mode or are you in edit mode?   You must be in Edit mode in order to use the Locate button.

Is your cursor in the right place?   You must be in the At Street Address or Occurred On Street Road Highway field for the Locate Button to be available.   Depending on the form, the At Street Address field may be named Address or Address #.

====The Map is Slow to Load====

Signal 4 attempts to use the browser’s geolocation service API to initialize the map near the location of the user.

If the map is slow to load on the location tool or the diagram tool, try clearing your browser cache.   Instructions on how to do that are [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache here].   When you do it, be sure to select All Time for the Time Range.

If [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache clearing your cache] does not solve the issue, you likely have a poor or slow VPN or network connection.

====The Map is Blank====

If the location tool launches, but the map is blank or grayed out, check to make sure you are using Chrome, Firefox or Edge for your browser.

First, clear your browser cache per the instructions on [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache this page].

If you are already using Chrome, Firefox or Edge and clearing the cache does resolve the issue, change your default browser to another authorized one.

Also make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

====The Map is Launching in Internet Explorer (IE)====

If your default browser is already set to Edge but the tool is launching in IE, complete the steps below.

:In Edge, go to Settings Default Browser Internet Explorer Compatibility Allow sites to be reloaded in Internet Explorer mode (IE mode) Set it to Don't Allow then press Restart.

[[File:EdgeSettingIE.png]]

====The Map Does Not Zoom to My Location====

If the location tool launches, but the map is not zooming to your approximate location, the map is zoomed out to the state of Florida, or you get an error message that the "Point must be within the State of Florida envelope," first clear your browser cache per the instructions on [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache thie page].

If clearing your browser cache does not solve the issue, check to make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

If you have cleared your browser cache and your location is allowed in both Windows and in your browser, the issue is with the air card on your machine or the VPN for the agency.

Per the Signal 4 Team -

When location services are enabled for the operating system and allowed in the browser, the S4 Location Tool attempts to use the browser’s geolocation service API to initialize the map near the location of the user.   The inner workings of these algorithms are proprietary to each browser, which Signal 4 has no control over, and they can be thrown off by a VPN.   If the browser geolocation doesn’t return a point inside of Florida, then the center of your agency’s jurisdiction is used to initialize the map instead.   The Show My Location button will give the results of the browser's geolocation, so it may be necessary for officers to use the location search bar at the upper right to jump to their location on the map.

====Location Discovery Error====

If you get a Location Discovery error when pressing the blue Show My Location button, make sure that your location is allowed in both Windows and in your browser.

See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

[[File:GeoLocationWarning.png]]

Per the Signal 4 Team -

When location services are enabled for the operating system and allowed in the browser, the S4 Location Tool attempts to use the browser’s geolocation service API to initialize the map near the location of the user.   The inner workings of these algorithms are proprietary to each browser, which Signal 4 has no control over, and they can be thrown off by a VPN.   If the browser geolocation doesn’t return a point inside of Florida, then the center of your agency’s jurisdiction is used to initialize the map instead.  The Show My Location button will give the results of the browser's geolocation, so it may be necessary for officers to use the location search bar at the upper right to jump to their location on the map.

====Network Error====

If you are getting a pop up that states, "NO NETWORK… A connected network interface card could not be found.   The location tool is unavailable without network connectivity.", this means that TraCS is attempting to obtain the MAC address as a step in verifying the best available secure connection, and nothing has been returned from your network.   Your network, firewall, anti-virus, and/or VPN may need to be adjusted.   See [https://www.tracsflorida.org/wiki/index.php?title=Network_Configurations_and_Exceptions this page] for exceptions that must be added.

[[File:NoNetwork.png]]

====Accept Point Only Message====

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where your incident occurred.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

If you have selected a Location Type that matches the area where your incident occurred and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot along with the city, county, and any other information pertaining to the area.

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

===Signal 4 Support===

Any feedback on the geolocation tool or requests for assistance with issues not listed on this page should be directed to Signal 4 Support.

[mailto:s4-support@ufl.edu s4-support@ufl.edu]

Help Desk Phone: 352-294-1496

''Signal 4 does not handle street name additions, updates, or corrections to the map itself.''   See [https://www.tracsflorida.org/wiki/index.php?title=Street_List_-_Additions_and_Updates this page] for further information.

Signal 4 Location Tool

2026-10-20T16:06:22Z

Admin:

===Overview===

The purpose of the Signal 4 Geolocation Tool is to provide FLHSMV and FDOT with the location of crashes by placing the latitude and longitude on crash reports.   HSMV transmits crash data to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Analytics Signal 4 Analytics] daily and they upload it to their system.

The location tool is required for all agencies on crash forms and is optional for the UTC and other forms.

The tool may be used on the forms listed below.   Signal 4 does not currently collect UTC data from TraCS agencies, but they may do so in the future.   Additionally, there will be a mapping feature implemented in a future TraCS release and forms must have the latitude and longitude in order for it to work.

:Baker/Marchman Act
:Boating Citation/Warning
:Call for Service (CFS)
:DUI Citation
:Field Interview Report (FIR)
:FIBRS Offense/Incident
:Parking/Ordinance Citation/Warning
:Tow
:Traffic Warning
:Uniform Arrest Affidavit (UAA)
:Uniform Traffic Citation (UTC)

===Network Configuration===

Per the Signal 4 team, the following domains must be whitelisted in order to allow their applications.   The first one on the list is crucial for the Geolocation Tool.

http://s4.geoplan.ufl.edu/

http://signal4lab.com/

http://signal4analytics.com/

===Client Machine Configuration===

In order for the location tool to work for the end user, client machines must be set up as follows:

1. Location services must be turned on in Windows.

:Windows 10 - In Windows, go to Location.   Both Location for this Device and Location must be On.

:[[File:PrivacySettingsLocation3.png]]

:Windows 11 - In Windows, go to Privacy & Security, then Location.   Location Services must be On.

:[[File:Windows11Location.png]]

2. Client machines must use Chrome, Firefox, or Edge as the browser.
:TraCS will launch whichever browser is set as the default on the client machine.
:If you would like to set Chrome, Firefox or Edge as the default browser on for TraCS on a machine, instructions are on [https://www.youtube.com/watch?v=rvAI73p74MA this YouTube page].   This will not affect the default browser that they have chosen for Windows.   If you would like a default browser setting pushed out agency wide, let us know.

3. Machines must allow Signal 4 to access their location in their browser.
:The first time users launch the tool, they should get a pop up stating that s4.geoplan.ufl.edu wants to know their location.   They must press Allow or the map will not work properly.

[[File:Signal4Allow.png]]

You may use the site below to launch the geolocation map in a browser outside of TraCS.   Locations will not plot but you may use the site to test or update location permissions without having to log into TraCS and open a crash form.

https://s4.geoplan.ufl.edu/geolocation30/GeolocationService.htm

===How to Use the Geolocation Tool===

A training video on how to use the Geolocation Tool is [https://www.youtube.com/watch?v=8qRX3SvKLyo&t=551s here].

===Troubleshooting===

====The Tool Does Not Launch====

The tool may have launched, but the map has minimized.   Check the taskbar for the Signal 4 icon and click on it to maximize the map.

::[[File:LocateMapTaskbar.png]]

If the tool does not launch and your cursor jumps to the Zone field on the form, the issue is one of the following:

:Your network is blocking access to Signal 4.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Network_Configuration Network Configuration].

:Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed.   Contact your IT department and request that Chrome be installed.

:There is no agency ORI associated with your TraCS installation.   TraCS needs an ORI in order to launch the tool.   If none is present, the map will not open.   Contact your IT department to request a fresh install.

:There is something else wrong with the TraCS installation.   Contact your IT department to request a fresh install.

====The Locate Button is Not Available====

Are you in view/read mode or are you in edit mode?   You must be in Edit mode in order to use the Locate button.

Is your cursor in the right place?   You must be in the At Street Address or Occurred On Street Road Highway field for the Locate Button to be available.   Depending on the form, the At Street Address field may be named Address or Address #.

====The Map is Slow to Load====

Signal 4 attempts to use the browser’s geolocation service API to initialize the map near the location of the user.

If the map is slow to load on the location tool or the diagram tool, try clearing your browser cache.   Instructions on how to do that are [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache here].   When you do it, be sure to select All Time for the Time Range.

If [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache clearing your cache] does not solve the issue, you likely have a poor or slow VPN or network connection.

====The Map is Blank====

If the location tool launches, but the map is blank or grayed out, check to make sure you are using Chrome, Firefox or Edge for your browser.

First, clear your browser cache per the instructions on [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache this page].

If you are already using Chrome, Firefox or Edge and clearing the cache does resolve the issue, change your default browser to another authorized one.

Also make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

====The Tool is Launching in Internet Explorer (IE)====

If your default browser is already set to Edge but the tool is launching in IE, complete the steps below.

:In Edge, go to Settings Default Browser Internet Explorer Compatibility Allow sites to be reloaded in Internet Explorer mode (IE mode) Set it to Don't Allow then press Restart.

[[File:EdgeSettingIE.png]]

====The Map Does Not Zoom to My Location====

If the location tool launches, but the map is not zooming to your approximate location, the map is zoomed out to the state of Florida, or you get an error message that the "Point must be within the State of Florida envelope," first clear your browser cache per the instructions on [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache thie page].

If clearing your browser cache does not solve the issue, check to make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

If you have cleared your browser cache and your location is allowed in both Windows and in your browser, the issue is with the air card on your machine or the VPN for the agency.

Per the Signal 4 Team -

When location services are enabled for the operating system and allowed in the browser, the S4 Location Tool attempts to use the browser’s geolocation service API to initialize the map near the location of the user.   The inner workings of these algorithms are proprietary to each browser, which Signal 4 has no control over, and they can be thrown off by a VPN.   If the browser geolocation doesn’t return a point inside of Florida, then the center of your agency’s jurisdiction is used to initialize the map instead.   The Show My Location button will give the results of the browser's geolocation, so it may be necessary for officers to use the location search bar at the upper right to jump to their location on the map.

====Location Discovery Error====

If you get a Location Discovery error when pressing the blue Show My Location button, make sure that your location is allowed in both Windows and in your browser.

See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

[[File:GeoLocationWarning.png]]

Per the Signal 4 Team -

When location services are enabled for the operating system and allowed in the browser, the S4 Location Tool attempts to use the browser’s geolocation service API to initialize the map near the location of the user.   The inner workings of these algorithms are proprietary to each browser, which Signal 4 has no control over, and they can be thrown off by a VPN.   If the browser geolocation doesn’t return a point inside of Florida, then the center of your agency’s jurisdiction is used to initialize the map instead.  The Show My Location button will give the results of the browser's geolocation, so it may be necessary for officers to use the location search bar at the upper right to jump to their location on the map.

====Network Error====

If you are getting a pop up that states, "NO NETWORK… A connected network interface card could not be found.   The location tool is unavailable without network connectivity.", this means that TraCS is attempting to obtain the MAC address as a step in verifying the best available secure connection, and nothing has been returned from your network.   Your network, firewall, anti-virus, and/or VPN may need to be adjusted.   See [https://www.tracsflorida.org/wiki/index.php?title=Network_Configurations_and_Exceptions this page] for exceptions that must be added.

[[File:NoNetwork.png]]

====Accept Point Only Message====

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where your incident occurred.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

If you have selected a Location Type that matches the area where your incident occurred and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot along with the city, county, and any other information pertaining to the area.

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

===Signal 4 Support===

Any feedback on the geolocation tool or requests for assistance with issues not listed on this page should be directed to Signal 4 Support.

[mailto:s4-support@ufl.edu s4-support@ufl.edu]

Help Desk Phone: 352-294-1496

''Signal 4 does not handle street name additions, updates, or corrections to the map itself.''   See [https://www.tracsflorida.org/wiki/index.php?title=Street_List_-_Additions_and_Updates this page] for further information.

File:ParkingReportOptions.jpg

2026-10-16T14:19:50Z

Admin:

Getting Set Up To Use the Parking/Ordinance Form

2026-10-16T14:19:12Z

Admin:

====Overview====

The Parking/Ordinance form may be used to write citations for the following:

:City/county ordinances

:City/county parking violations

:Civil violations such as Tobacco/Vaping, Sexting, and Carry Concealed Weapon Without Identification.

The form may be used as a citation or warning.

The form works the same way as the other TraCS forms as far as filling it out, validating, accepting, etc.

You may attach a JPG or other image file to the citation or warning.

There is a Paid button in TraCS that may be used by the agency to mark the date paid and amount paid.

There are two print options.   One has both the person and vehicle information and the other has the vehicle information only.

Parking/Ordinance forms do not transmit electronically via XML (data) file except in Miami-Dade County (all agencies), Orange County (OCSO only), and Pasco County (PCSO only).   All other agencies must print them out and deliver them to wherever appearances and/or payments are handled.   If your clerk or city will accept PDF copies via email, we can set that up.

====Getting Started====

We need the following information from the agency in order to get you started:

:A list of violations along with the fine if it is paid on time and the fine if it is paid late.   We need at least one violation in order for the form to work.   Contact TraCS and we will give you a spreadsheet to fill out.

:The number of days the violator has to pay the fine.

:The full name and address of the payment location.   Phone number and website are optional.

:Instructions for the violator.

::If you have a copy of your current parking/ordinance form with the information above, you may scan it and send it to us, and we can copy the instructions and other info from there.   ''No CJI or PII please!''

:A block of citation numbers and a block of warning numbers.   TraCS will add these for you.

''If you are in Miami-Dade County, the getting started steps for you are different.   Contact TraCS for further information.''

====Report Options====

[[Image: ParkingReportOptions.jpg]]

Street List - Additions and Updates

2026-10-14T16:35:01Z

Admin: /* Google Map */

====Street Lists====

The street lists in the Occurred On Street, Road, or Highway field on TraCS forms are provided by the Florida Department of Transportation (FDOT).   They update the list periodically.

''TraCS will only update the records in our system when we receive an official updated list from FDOT.''

Per the FDOT Geographic Mapping Project Manager, they distribute the data but they do not make changes to it, and any requests for additions or changes should be made to HERE Technologies.

You may sign up for a free HERE account at https://mapcreator.here.com/ to request changes.

====Map Issues====

=====Signal 4 Plotting=====

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where your incident occurred.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

If you have selected a Location Type that matches the area where your incident occurred and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot along with the city, county, and any other information pertaining to the area.

Other issues with plotting should also be reported to Signal 4.  

''Signal 4 does not handle street name additions, updates, or corrections on the map itself.''

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

=====Google Map=====

Street additions, updates, or errors ''on the map itself'' may be reported to Google via the [https://www.google.com/maps/@27.9612189,-82.7650371,16z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 Report a Map Error link] at the bottom right of the map.

[[File:GoogleMapReportError.png]]

When plotting your crash location, if you find that the satellite map image is not updated, you may toggle to map view by pressing the Map button at the upper right to see most recent version of the street map, which will be easier to see and may be more accurate.

[[File:MapToggle.png]]

Example of a satellite image vs. street map.

[[File:GoogleMapSatellite1.png]] [[File:GoogleMapStreets1.png]]

Street List - Additions and Updates

2026-10-14T16:34:38Z

Admin: /* Google Map */

====Street Lists====

The street lists in the Occurred On Street, Road, or Highway field on TraCS forms are provided by the Florida Department of Transportation (FDOT).   They update the list periodically.

''TraCS will only update the records in our system when we receive an official updated list from FDOT.''

Per the FDOT Geographic Mapping Project Manager, they distribute the data but they do not make changes to it, and any requests for additions or changes should be made to HERE Technologies.

You may sign up for a free HERE account at https://mapcreator.here.com/ to request changes.

====Map Issues====

=====Signal 4 Plotting=====

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where your incident occurred.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

If you have selected a Location Type that matches the area where your incident occurred and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot along with the city, county, and any other information pertaining to the area.

Other issues with plotting should also be reported to Signal 4.  

''Signal 4 does not handle street name additions, updates, or corrections on the map itself.''

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

=====Google Map=====

Street additions, updates, or errors ''on the map itself'' may be reported to Google via the [https://www.google.com/maps/@27.9612189,-82.7650371,16z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 Report a Map Error link] at the bottom right of the map.

[[File:GoogleMapReportError.png]]

When plotting your crash location, if you find that the satellite map image is not updated, you may toggle to map view by pressing the Map button at the upper right to see most recent version of the street map, which will be easier to read and may be more accurate.

[[File:MapToggle.png]]

Example of a satellite image vs. street map.

[[File:GoogleMapSatellite1.png]] [[File:GoogleMapStreets1.png]]

Street List - Additions and Updates

2026-10-14T16:30:02Z

Admin: /* Google Map */

Street List - Additions and Updates

2026-10-14T16:23:39Z

Admin: /* Google Map */

====Street Lists====

The street lists in the Occurred On Street, Road, or Highway field on TraCS forms are provided by the Florida Department of Transportation (FDOT).   They update the list periodically.

''TraCS will only update the records in our system when we receive an official updated list from FDOT.''

Per the FDOT Geographic Mapping Project Manager, they distribute the data but they do not make changes to it, and any requests for additions or changes should be made to HERE Technologies.

You may sign up for a free HERE account at https://mapcreator.here.com/ to request changes.

====Map Issues====

=====Signal 4 Plotting=====

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where your incident occurred.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

If you have selected a Location Type that matches the area where your incident occurred and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot along with the city, county, and any other information pertaining to the area.

Other issues with plotting should also be reported to Signal 4.  

''Signal 4 does not handle street name additions, updates, or corrections on the map itself.''

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

=====Google Map=====

Street additions, updates, or errors ''on the map itself'' may be reported to Google via the [https://www.google.com/maps/@27.9612189,-82.7650371,16z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 Report a Map Error link] at the bottom right of the map.

[[File:GoogleMapReportError.png]]

When plotting your crash location, if you find that the satellite map image is not updated, you may toggle to map view by pressing the Map button at the upper right to see most recent version of the street map, which may be more accurate.

[[File:MapToggle.png]]

Example of a satellite image vs. street map.

[[File:GoogleMapSatellite1.png]] [[File:GoogleMapStreets1.png]]

Street List - Additions and Updates

2026-10-14T16:22:46Z

Admin: /* Google Map */

====Street Lists====

The street lists in the Occurred On Street, Road, or Highway field on TraCS forms are provided by the Florida Department of Transportation (FDOT).   They update the list periodically.

''TraCS will only update the records in our system when we receive an official updated list from FDOT.''

Per the FDOT Geographic Mapping Project Manager, they distribute the data but they do not make changes to it, and any requests for additions or changes should be made to HERE Technologies.

You may sign up for a free HERE account at https://mapcreator.here.com/ to request changes.

====Map Issues====

=====Signal 4 Plotting=====

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where your incident occurred.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

If you have selected a Location Type that matches the area where your incident occurred and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot along with the city, county, and any other information pertaining to the area.

Other issues with plotting should also be reported to Signal 4.  

''Signal 4 does not handle street name additions, updates, or corrections on the map itself.''

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

=====Google Map=====

Street additions, updates, or errors ''on the map itself'' may be reported to Google via the [https://www.google.com/maps/@27.9612189,-82.7650371,16z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 Report a Map Error link] at the bottom right of the map.

[[File:GoogleMapReportError.png]]

When plotting your crash location, if you find that the satellite map image is not updated, you may toggle to map view by pressing the Map button at the upper right to see most recent version of the street map, which may be more recent.

[[File:MapToggle.png]]

Example of a satellite image vs. street map.

[[File:GoogleMapSatellite1.png]] [[File:GoogleMapStreets1.png]]

Street List - Additions and Updates

2026-10-14T16:20:43Z

Admin: /* Google Map */

====Street Lists====

The street lists in the Occurred On Street, Road, or Highway field on TraCS forms are provided by the Florida Department of Transportation (FDOT).   They update the list periodically.

''TraCS will only update the records in our system when we receive an official updated list from FDOT.''

Per the FDOT Geographic Mapping Project Manager, they distribute the data but they do not make changes to it, and any requests for additions or changes should be made to HERE Technologies.

You may sign up for a free HERE account at https://mapcreator.here.com/ to request changes.

====Map Issues====

=====Signal 4 Plotting=====

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where your incident occurred.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

If you have selected a Location Type that matches the area where your incident occurred and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot along with the city, county, and any other information pertaining to the area.

Other issues with plotting should also be reported to Signal 4.  

''Signal 4 does not handle street name additions, updates, or corrections on the map itself.''

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

=====Google Map=====

Street additions, updates, or errors ''on the map itself'' may be reported to Google via the [https://www.google.com/maps/@27.9612189,-82.7650371,16z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 Report a Map Error link] at the bottom right of the map.

[[File:GoogleMapReportError.png]]

When plotting your crash location, if you find that the satellite map image is not updated, you may toggle to map view by pressing the Map button at the upper right to see most recent version of the street map, which may be more recent.

[[File:MapToggle.png]]

Example below.

[[File:GoogleMapSatellite1.png]] [[File:GoogleMapStreets1.png]]

Street List - Additions and Updates

2026-10-14T16:20:05Z

Admin: /* Google Map */

====Street Lists====

The street lists in the Occurred On Street, Road, or Highway field on TraCS forms are provided by the Florida Department of Transportation (FDOT).   They update the list periodically.

''TraCS will only update the records in our system when we receive an official updated list from FDOT.''

Per the FDOT Geographic Mapping Project Manager, they distribute the data but they do not make changes to it, and any requests for additions or changes should be made to HERE Technologies.

You may sign up for a free HERE account at https://mapcreator.here.com/ to request changes.

====Map Issues====

=====Signal 4 Plotting=====

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where your incident occurred.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

If you have selected a Location Type that matches the area where your incident occurred and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot along with the city, county, and any other information pertaining to the area.

Other issues with plotting should also be reported to Signal 4.  

''Signal 4 does not handle street name additions, updates, or corrections on the map itself.''

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

=====Google Map=====

Street additions, updates, or errors ''on the map itself'' may be reported to Google via the [https://www.google.com/maps/@27.9612189,-82.7650371,16z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 Report a Map Error link] at the bottom right of the map.

[[File:GoogleMapReportError.png]]

When plotting your crash location, if you find that the satellite map image is not updated, you may toggle to map view by pressing the Map button at the upper right to see most recent version of the street map, which will be more accurate.

[[File:MapToggle.png]]

Example below.

[[File:GoogleMapSatellite1.png]] [[File:GoogleMapStreets1.png]]

File:GoogleMapStreets1.png

2026-10-14T16:19:19Z

Admin: Admin uploaded a new version of File:GoogleMapStreets1.png

File:GoogleMapSatellite1.png

2026-10-14T16:17:51Z

Admin: Admin uploaded a new version of File:GoogleMapSatellite1.png

File:GoogleMapStreets1.png

2026-10-14T16:16:21Z

Admin: Admin uploaded a new version of File:GoogleMapStreets1.png

Street List - Additions and Updates

2026-10-14T16:12:29Z

Admin:

====Street Lists====

The street lists in the Occurred On Street, Road, or Highway field on TraCS forms are provided by the Florida Department of Transportation (FDOT).   They update the list periodically.

''TraCS will only update the records in our system when we receive an official updated list from FDOT.''

Per the FDOT Geographic Mapping Project Manager, they distribute the data but they do not make changes to it, and any requests for additions or changes should be made to HERE Technologies.

You may sign up for a free HERE account at https://mapcreator.here.com/ to request changes.

====Map Issues====

=====Signal 4 Plotting=====

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where your incident occurred.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

If you have selected a Location Type that matches the area where your incident occurred and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot along with the city, county, and any other information pertaining to the area.

Other issues with plotting should also be reported to Signal 4.  

''Signal 4 does not handle street name additions, updates, or corrections on the map itself.''

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

=====Google Map=====

Street additions, updates, or errors ''on the map itself'' may be reported to Google via the [https://www.google.com/maps/@27.9612189,-82.7650371,16z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 Report a Map Error link] at the bottom right of the map.

[[File:GoogleMapReportError.png]]

When plotting your crash location, if you find that the satellite map image is not updated, you may toggle to map view by pressing the Map button at the upper right to see most recent version of the street map, which will be more accurate.

[[File:MapToggle.png]]

Example below.

[[File:GoogleMapStreets1.png]] [[File:GoogleMapSatellite1.png]]

File:GoogleMapSatellite1.png

2026-10-14T16:11:29Z

Admin:

File:GoogleMapStreets1.png

2026-10-14T16:11:14Z

Admin:

Street List - Additions and Updates

2026-10-14T16:07:32Z

Admin: /* Google Map */

====Street Lists====

The street lists in the Occurred On Street, Road, or Highway field on TraCS forms are provided by the Florida Department of Transportation (FDOT).   They update the list periodically.

''TraCS will only update the records in our system when we receive an official updated list from FDOT.''

Per the FDOT Geographic Mapping Project Manager, they distribute the data but they do not make changes to it, and any requests for additions or changes should be made to HERE Technologies.

You may sign up for a free HERE account at https://mapcreator.here.com/ to request changes.

====Map Issues====

=====Signal 4 Plotting=====

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where your incident occurred.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

If you have selected a Location Type that matches the area where your incident occurred and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot along with the city, county, and any other information pertaining to the area.

Other issues with plotting should also be reported to Signal 4.  

''Signal 4 does not handle street name additions, updates, or corrections on the map itself.''

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

=====Google Map=====

Street additions, updates, or errors ''on the map itself'' may be reported to Google via the [https://www.google.com/maps/@27.9612189,-82.7650371,16z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 Report a Map Error link] at the bottom right of the map.

[[File:GoogleMapReportError.png]]

When plotting your crash location, if you find that the satellite map image is not updated, you may toggle to map view by pressing the Map button at the upper right to see most recent version of the street map, which will be more accurate.

[[File:MapToggle.png]]

Example below.

File:GoogleMapSatellite.png

2026-10-14T16:04:47Z

Admin: Admin uploaded a new version of File:GoogleMapSatellite.png

File:GoogleMapStreets.png

2026-10-14T16:03:36Z

Admin: Admin uploaded a new version of File:GoogleMapStreets.png

Street List - Additions and Updates

2026-10-14T16:01:28Z

Admin:

====Street Lists====

The street lists in the Occurred On Street, Road, or Highway field on TraCS forms are provided by the Florida Department of Transportation (FDOT).   They update the list periodically.

''TraCS will only update the records in our system when we receive an official updated list from FDOT.''

Per the FDOT Geographic Mapping Project Manager, they distribute the data but they do not make changes to it, and any requests for additions or changes should be made to HERE Technologies.

You may sign up for a free HERE account at https://mapcreator.here.com/ to request changes.

====Map Issues====

=====Signal 4 Plotting=====

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where your incident occurred.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

If you have selected a Location Type that matches the area where your incident occurred and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot along with the city, county, and any other information pertaining to the area.

Other issues with plotting should also be reported to Signal 4.  

''Signal 4 does not handle street name additions, updates, or corrections on the map itself.''

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

=====Google Map=====

Street additions, updates, or errors ''on the map itself'' may be reported to Google via the [https://www.google.com/maps/@27.9612189,-82.7650371,16z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 Report a Map Error link] at the bottom right of the map.

[[File:GoogleMapReportError.png]]

When plotting your crash location, if you find that the satellite map image is not updated, you may toggle to map view by pressing the Map button at the upper right to see most recent version of the street map, which will be more accurate.

[[File:MapToggle.png]]

Example below.

[[File:GoogleMapSatellite.png]] [[File:GoogleMapStreets.png]]

File:MapToggle.png

2026-10-14T16:00:02Z

Admin:

File:GoogleMapStreets.png

2026-10-14T15:59:48Z

Admin:

File:GoogleMapSatellite.png

2026-10-14T15:59:17Z

Admin:

Street List - Additions and Updates

2026-10-14T15:57:38Z

Admin:

Street List - Additions and Updates

2026-10-14T15:56:09Z

Admin: /* Google Map */

FCIC/NCIC Sample Data For Testing & Training

2026-10-14T14:04:25Z

Admin:

===Tag / DL / Name / VIN===

====Florida====

'''Tags'''

AAA10A

AAA45A

AAA75A

AAA50A

'''Driver Licenses'''

L252294615010

T230630705480

N500814750460

D455638757090

R235814690860

D455638757090

L252678999020

L252017557920

P142638745480

'''Names'''

Format is First, Middle, Last

Galindo-Cline, One Pao, License, DOB 1/1/1961

Natasha, Joe, Test, DOB 02/08/1970

Test, Out, Non, DOB 02/06/1975

Nonimagent, Test, DOB 06/09/1975

Carl C Public, W/M, 5/23/1956

Susie Q Public, W/F, 8/12/1957

Test, Test, W/M, 12/23/1969

Natasha, Test, Publictest, B/F, 02/08/1974 B F

'''VIN's'''

TESTVIN1

TESTVIN2

TESTVIN3

TESTVIN4

TESTVIN5

====Alabama====

'''Name / DL'''

Person, John Test 19540814 W M OLN/F034311

====Arizona====

'''Vehicle'''

ACJ000 PC VIN/1J4GW68N3XC517442

====California====

'''Vehicle'''

SAM123 VIN/VEHICLEIDNUMBER

'''Name / DL'''

Driver, Blair Lorene 19670112 U F OLN/A0025507

'''BOAT'''

Registration Number: 9999ZZ
HULL Number: KAW23185K899

====Colorado====

'''Vehicle'''

GAY090 VIN/9539123450

'''Name / DL'''

Mouse, M 19500101 U M OLN/941810073

====Idaho====

'''Vehicle'''

10BZ999 PC VIN/1FACP52U1PG207143

'''Name / DL'''

Doe, John Wayne 19551105 OLN/TS1000T3A

====Iowa====

'''Vehicle'''

10BZ999 PC VIN/1FACP52U1PG207143

'''Name'''

Test, Test 19661212

====Massachusetts====

'''Name / DL'''

Test, John Q 19010101 U M OLN/S32935254

:Notes state that full middle name is required for Massachusetts.   However, the middle name was not provided to us.

====Maryland====

'''Name / DL'''

Doe, John 19500512 M I OLN/D000429000361

====Michigan====

'''Vehicle'''

TAG 0HAG01

VIN/AAAAA11111SPC

====Minnesota====

'''Vehicle'''

123ABC PC VIN/1P3XA4634NF277937

'''Name / DL'''

Driver, Minnesota 19550102 OLN/D616603014007

====Mississippi====

'''Vehicle'''

ZZZ999 AU VIN/1B9BF1419VL152002

'''Name / DL'''

Dummy, Seven 19680328 W M OLN/888888882

====Missouri====

'''Vehicle'''

MSHPTRA1N1NGV1N2 VMA: Dodge VYR: 2005, NAME: MSHP, TRAINING I

'''Name / DL'''

DLN: X218159500, NAME: MSHP, TRAINING I DOB: 19700608 (valid with CCW permit)

DLN: 02822811MA, NAME: MSHP, TRAINING J DOB: 19711215 (suspended)

DLN: 02822911MA, NAME: MSHP, TRAINING K DOB: 19690601 (revoked)

DLN: X218159500, NAME: MSHP, TRAINING I DOB: 19700608

'''Boat'''

HULL: MSHPTRA1N1NGV1N, NAME: MSHP, TRAINING I

====Montana====

'''Vehicle'''

MLETS VIN/MONTANAVIN1

====New York====

'''Vehicle'''

Tag: DMV510

====North Dakota====

'''Name / DL'''

Record, Test 19940730 U M OLN/999999999

====New Hampshire====

'''Vehicle'''

2079951 PC VIN/SGC5014837

====Oklahoma====

'''Name / DL'''

Akfone, Elaine Test 19851003 W F OLN/P111111111

====Oregon====

'''Vehicle'''

FAT500 VIN/4T1SK11E8PU999999

'''Name / DL'''

Test, Person Four 19410802 U M OLN/5035120

====Pennsylvania====

'''Vehicle'''

AAV9321 VIN/PSPTRAININGRECORD1

'''Name / DL'''

Police, Pa State 19600326 U M OLN/90000001

====Tennessee====

'''Vehicle'''

TEST01 VIN/CKL146F489308

'''Name / DL'''

Anderson, John L 19450615 W M OLN/65779048

====Texas====

TEST01 VIN/CKL146F489308

Smith, John, Male, 01-01-1950
Test, Bastrop 19330303 OLN/33913950

====Utah====

'''Vehicle'''

AAA111 VIN/1187071027

'''Name / DL'''

Thief, Your A 19500101 OLN/150024160

====Virginia====

'''Vehicle'''

FPX302 VIN/TESTING0399

'''Name / DL'''

Smith, Curtis Lee 19640625 U M OLN/100000000

====West Virginia====

'''Name / DL'''

Mary, Tina Michelle 19811105 U M OLN/G000008

====Canada====

'''Vehicle'''

Ontario(ON) Tag ABC000
VIN: ABCDEFG

'''Person'''

TESTERRECORD, ROBERT EDWARD, Male, 1940-02-29

===Aircraft===

Registration Number XLETS

Serial Number 18-709

Comes back to: 1951 PIPER, PA-18-125, Owner John Smith of Arizona

===Concealed Weapons Permit===

Florida - Permit # W2330896

===Criminal History===

Public, Carl, Q, 05-24-1956, W/M (hits from FBI, ID, TX, FL)

Washington, Test, 01-01-1960, B/M (hits from FBI, AR, OK, SD, WA)

Smith, John, Male, 01-01-1950, FBI 12345XX1, SID TX12345678, TX Sex Off Reg #/1234567890

===Property===

NCIC Gun - Serial Number 1234567

===Status Files===

Mouse, Mickey B/M, 01/01/1960

Sexual Offender - Smith, John, W/M, 01-01-1950, FBI 123456AA7, SID SID1234, AZ DL 12345678

TraCS Form Statuses and Meanings

2026-10-09T19:45:13Z

Admin:

The various statuses for TraCS forms are listed below along with their meanings.

Accepted - The form has been approved by a supervisor or it has been automatically accepted via agency rule.

Accepted Void - UTC and DUI Citations Only - A voided citation has been accepted by a supervisor.

Dismissed - UTC & Parking/Ordinance Only - The citation has been Dismissed at the clerk or court level.

Mailed -

UTC - The citation requires a court appearance, and the officer should have turned in the signed copy so the agency can deliver it to the clerk.

Boating (UBC) - A PDF copy of the citation has been sent to FWC.   The agency is responsible for delivering copies to the clerk.

Open -

:The form is incomplete.
:An officer is actively working on the form.
:The form has not passed final validation.
:The form was validated or accepted at some point, but someone opened it and pressed Edit and didn't press Validate again.

Paid - Parking/Ordinance Only - The citation has been marked as Paid by someone at the agency.

Rejected - The form has been rejected by a supervisor.

Reviewed - The form has been reviewed by a supervisor and is ready to be accepted.

Submitted - Crash, Parking, and UTC Only

:The form is a long, short, or updated crash that has transmitted to HSMV.

:The form is a parking/ordinance form that has transmitted to the clerk (Miami-Dade agencies, Orange SO, Pasco SO, and Tampa PD ''only'').

:The form is a UTC that does not require a court appearance that has transmitted to the Clerk of Courts (COC).

Submitted as Voided - UTC & DUI Citation Only - The agency has notified HSMV that a UTC or DUI Citation has been voided.

Validated - The Validate button has been pressed and the form has passed final validation.   The form is ready to be accepted by a supervisor.

Voided - The form has been voided.

User Deleted - The form has been deleted by an administrator.

TraCS Form Statuses and Meanings

2026-10-09T19:43:54Z

Admin:

The various statuses for TraCS forms are listed below along with their meanings.

Accepted - The form has been approved by a supervisor or it has been automatically accepted via agency rule.

Accepted Void - UTC and DUI Citations Only - A voided citation has been accepted by a supervisor.

Dismissed - UTC & Parking/Ordinance Only - The citation has been Dismissed at the clerk or court level.

Mailed -

UTC - The citation requires a court appearance, and the officer should have turned in the signed copy so the agency can deliver it to the clerk.

Boating (UBC) - A PDF copy of the citation has been sent to FWC.   The agency is responsible for delivering copies to the clerk.

Open -

:The form is incomplete.
:An officer is actively working on the form.
:The form has not passed final validation.
:The form was validated or accepted at some point, but someone opened it and pressed Edit and didn't press Validate again.

Paid - Parking/Ordinance Only - The citation has been paid.

Rejected - The form has been rejected by a supervisor.

Reviewed - The form has been reviewed by a supervisor and is ready to be accepted.

Submitted - Crash, Parking, and UTC Only

:The form is a long, short, or updated crash that has transmitted to HSMV.

:The form is a parking/ordinance form that has transmitted to the clerk (Miami-Dade agencies, Orange SO, Pasco SO, and Tampa PD ''only'').

:The form is a UTC that does not require a court appearance that has transmitted to the Clerk of Courts (COC).

Submitted as Voided - UTC & DUI Citation Only - The agency has notified HSMV that a UTC or DUI Citation has been voided.

Validated - The Validate button has been pressed and the form has passed final validation.   The form is ready to be accepted by a supervisor.

Voided - The form has been voided.

User Deleted - The form has been deleted by an administrator.

Why Do Forms Go Missing?

2026-09-22T18:05:58Z

Admin:

====Common Questions About Forms====

Why do forms go missing?

Why can the officer see it on their own machine, but no one else can find it?

Why does the form show as Validated on the officer's computer but Open or Rejected on another machine?

Why does a form show as Open and incomplete on one machine but complete and Validated on another?

A supervisor just rejected a report.   Why is it still showing as Validated on the officer's computer?

Why is a crash/citation missing the HSMV form number, but the officer has a copy that has it?

Why does a form show that it was accepted or validated several days/weeks/months ago but didn't show up until just now?

Why does a crash/citation show as being Accepted several days ago but it has not transmitted yet?

What can officers do to ensure that forms [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Best_Practices save and sync properly]?

What steps should be taken if [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Steps_To_Take_If_a_Form_is_Missing a form is missing], [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Steps_To_Take_If_a_Form_is_Incomplete incomplete], or [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Steps_To_Take_If_a_Form_Status_Does_Not_Matchdoesn't match what I see on my machine]?

====The Saving and Syncing Process====

Any time a form is accessed, regardless of whether changes are made, the form saves and syncs with the server once the access is terminated.

Access includes opening, editing, printing, exporting, and pressing the various status buttons.

The Forms to Upload counter at the bottom right will show the number of forms waiting to sync.   When the counter shows 0, all forms have synced.

[[File:FormsToUploadCounter.png|center]]

When an officer creates a brand new form, it will not sync with the server until the form is closed for the first time.   Once the officer exits out of the form, it will save and sync with the server within 90 seconds.   If the officer creates a new form and leaves it sitting open on their computer, no one else will be able to see it until the officer closes out of it and lets it sync.

When a supervisor accepts or rejects a report, that version of the report will be available to everyone once it syncs with the server.   If the supervisor leaves the accepted/rejected version sitting open, not one else will see that version the supervisor closes out of it and lets it sync.

If TraCS is shut down when the form is open, the form number that is assigned cannot always save to the database.   When this happens, revalidating will throw a validation error that the form needs a number.   See [https://www.tracsflorida.org/wiki/index.php?title=I_Cannot_Pull_a_Form_Number#The_Form_Already_Has_a_Number_Assigned this page] for further information.

====Best Practices====

ALWAYS close out of forms when you are finished with them or will not be working on them for a time (meal break, dispatched to a call, end of shift, etc.).

ALWAYS exit out of TraCS at the end of shift.   This ensures that your default settings save and that you will receive any changes or updates the next time you log in.

If you work 10 or 12-hour shifts, log out when you take your meal break.   This will ensure that you don't get [https://www.tracsflorida.org/wiki/index.php?title=TraCS_Login_Session_Timeout automatically disconnected] after 12 hours of being logged in.

NEVER shut down your computer when TraCS is open.   Exit out of the application properly by going to the File tab and then pressing Exit or by pressing the X in the upper right corner.

NEVER shut down TraCS when forms are open.   Exit out of forms properly by going to the File tab and then pressing Exit or by pressing the X in the upper right corner.

:If you shut down when a form is open, you will get a prompt like the one below.   ALWAYS Press No on this prompt and then go back and close out of the form.   Once you close out of the form, then you may exit out of TraCS.   If you press Yes, the form will lock and the form and/or the information on it may be lost.

[[File:OpenCasePrompt.png|center]]

If there are forms pending upload, you will get a prompt like the one below.   ALWAYS press Yes on this prompt.   If you answer No, any forms that are waiting to sync will sit in limbo on your machine until the next time you log in.

[[File:UploadPrompt.png|center]]

====Steps To Take If a Form is Incomplete====

If a form is showing as complete on an officer's machine but incomplete for everyone else, the officer needs to sync their work with the server.

:If the officer is logged in and the form in question is open on their machine, have them close out of it so it syncs with the server. If the officer is not logged in, have them or another TraCS user log in ''on the machine where the form was created''.   Any forms that are pending upload will sync with the server.

To avoid this situation, always follow [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Best_Practices Best Practices].

====Steps To Take If a Form Status Does Not Match====

If a form is showing as one status for an officer or supervisor and another status for everyone else, that officer/supervisor needs to sync their work with the server.

:If the officer is logged in and the mismatched form is open on their machine, have them close out of it so it syncs with the server. If the officer is not logged in, have them or another TraCS user log in ''on the machine where the form was created''.   Any forms that are pending upload will sync with the server.

To avoid this situation, always follow [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Best_Practices Best Practices].

====Steps To Take If a Form is Missing====

Complete the steps below first.   If the form is still missing, follow the instructions on the [https://www.tracsflorida.org/wiki/index.php?title=How_To_Recover_a_Form How to Recover a Form] page.

=====Use Different Criteria When Searching=====

Search for the form using different criteria.   Be sure to press Clear before starting a new search.
:Date range and officer name Date range and form type (crash, citation, etc.) Search by agency case number use the asterisk (*) as a wildcard. Search by tag, violator, or involved party name on the [https://www.tracsflorida.org/wiki/index.php?title=How_To_Use_the_Search_Tabs#Custom_Tab Custom Tab].

=====Contact the Officer=====

======Officer is Unknown======

If you have the crash, citation, or warning form number but do not have the officer's name, contact TraCS Support (hosted) or check the Form Number Manager (non-hosted) to get that information and then follow the steps in the Officer is Known section.

======Officer is Known======

Once you determine who created the form, contact that officer.
:If the officer is logged in and the missing or updated form is open on their machine, have them close out of it so it syncs with the server. If the officer is not logged in, have them or another TraCS user log in ''on the machine where the form was created''.   Any forms that are pending upload will sync with the server.

To avoid this situation, always follow [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Best_Practices Best Practices].

======Attempt to Recover the Form======

If the form is still missing after completing the steps above, follow the instructions on the [https://www.tracsflorida.org/wiki/index.php?title=How_To_Recover_a_Form How to Recover a Form] page.

Why Do Forms Go Missing?

2026-09-22T15:25:21Z

Admin:

====Common Questions About Forms====

Why do forms go missing?

Why can the officer see it on their own machine, but no one else can find it?

Why does the form show as Validated on the officer's computer but Open or Rejected on another machine?

Why does a form show as Open and incomplete on one machine but complete and Validated on another?

A supervisor just rejected a report.   Why is it still showing as Validated on the officer's computer?

Why is a crash/citation missing the HSMV form number, but the officer has a copy that has it?

Why does a form show that it was accepted or validated several days/weeks/months ago but didn't show up until just now?

Why does a crash/citation show as being Accepted several days ago but it has not transmitted yet?

What can officers do to ensure that forms [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Best_Practices save and sync properly]?

What steps should I take if [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Steps_To_Take_If_a_Form_is_Missing a form is missing], [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Steps_To_Take_If_a_Form_is_Incomplete incomplete], or [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Steps_To_Take_If_a_Form_Status_Does_Not_Matchdoesn't match what I see on my machine]?

====The Saving and Syncing Process====

Any time a form is accessed, regardless of whether changes are made, the form saves and syncs with the server once the access is terminated.

Access includes opening, editing, printing, exporting, and pressing the various status buttons.

The Forms to Upload counter at the bottom right will show the number of forms waiting to sync.   When the counter shows 0, all forms have synced.

[[File:FormsToUploadCounter.png|center]]

When an officer creates a brand new form, it will not sync with the server until the form is closed for the first time.   Once the officer exits out of the form, it will save and sync with the server within 90 seconds.   If the officer creates a new form and leaves it sitting open on their computer, no one else will be able to see it until the officer closes out of it and lets it sync.

When a supervisor accepts or rejects a report, that version of the report will be available to everyone once it syncs with the server.   If the supervisor leaves the accepted/rejected version sitting open, not one else will see that version the supervisor closes out of it and lets it sync.

If TraCS is shut down when the form is open, the form number that is assigned cannot always save to the database.   When this happens, revalidating will throw a validation error that the form needs a number.   See [https://www.tracsflorida.org/wiki/index.php?title=I_Cannot_Pull_a_Form_Number#The_Form_Already_Has_a_Number_Assigned this page] for further information.

====Best Practices====

ALWAYS close out of forms when you are finished with them or will not be working on them for a time (meal break, dispatched to a call, end of shift, etc.).

ALWAYS exit out of TraCS at the end of shift.   This ensures that your default settings save and that you will receive any changes or updates the next time you log in.

If you work 10 or 12-hour shifts, log out when you take your meal break.   This will ensure that you don't get [https://www.tracsflorida.org/wiki/index.php?title=TraCS_Login_Session_Timeout automatically disconnected] after 12 hours of being logged in.

NEVER shut down your computer when TraCS is open.   Exit out of the application properly by going to the File tab and then pressing Exit or by pressing the X in the upper right corner.

NEVER shut down TraCS when forms are open.   Exit out of forms properly by going to the File tab and then pressing Exit or by pressing the X in the upper right corner.

:If you shut down when a form is open, you will get a prompt like the one below.   ALWAYS Press No on this prompt and then go back and close out of the form.   Once you close out of the form, then you may exit out of TraCS.   If you press Yes, the form will lock and the form and/or the information on it may be lost.

[[File:OpenCasePrompt.png|center]]

If there are forms pending upload, you will get a prompt like the one below.   ALWAYS press Yes on this prompt.   If you answer No, any forms that are waiting to sync will sit in limbo on your machine until the next time you log in.

[[File:UploadPrompt.png|center]]

====Steps To Take If a Form is Incomplete====

If a form is showing as complete on an officer's machine but incomplete for everyone else, the officer needs to sync their work with the server.

:If the officer is logged in and the form in question is open on their machine, have them close out of it so it syncs with the server. If the officer is not logged in, have them or another TraCS user log in ''on the machine where the form was created''.   Any forms that are pending upload will sync with the server.

To avoid this situation, always follow [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Best_Practices Best Practices].

====Steps To Take If a Form Status Does Not Match====

If a form is showing as one status for an officer or supervisor and another status for everyone else, that officer/supervisor needs to sync their work with the server.

:If the officer is logged in and the mismatched form is open on their machine, have them close out of it so it syncs with the server. If the officer is not logged in, have them or another TraCS user log in ''on the machine where the form was created''.   Any forms that are pending upload will sync with the server.

To avoid this situation, always follow [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Best_Practices Best Practices].

====Steps To Take If a Form is Missing====

Complete the steps below first.   If the form is still missing, follow the instructions on the [https://www.tracsflorida.org/wiki/index.php?title=How_To_Recover_a_Form How to Recover a Form] page.

=====Use Different Criteria When Searching=====

Search for the form using different criteria.   Be sure to press Clear before starting a new search.
:Date range and officer name Date range and form type (crash, citation, etc.) Search by agency case number use the asterisk (*) as a wildcard. Search by tag, violator, or involved party name on the [https://www.tracsflorida.org/wiki/index.php?title=How_To_Use_the_Search_Tabs#Custom_Tab Custom Tab].

=====Contact the Officer=====

======Officer is Unknown======

If you have the crash, citation, or warning form number but do not have the officer's name, contact TraCS Support (hosted) or check the Form Number Manager (non-hosted) to get that information and then follow the steps in the Officer is Known section.

======Officer is Known======

Once you determine who created the form, contact that officer.
:If the officer is logged in and the missing or updated form is open on their machine, have them close out of it so it syncs with the server. If the officer is not logged in, have them or another TraCS user log in ''on the machine where the form was created''.   Any forms that are pending upload will sync with the server.

To avoid this situation, always follow [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Best_Practices Best Practices].

======Attempt to Recover the Form======

If the form is still missing after completing the steps above, follow the instructions on the [https://www.tracsflorida.org/wiki/index.php?title=How_To_Recover_a_Form How to Recover a Form] page.

Why Do Forms Go Missing?

2026-09-22T15:23:58Z

Admin:

====Common Questions About Forms====

Why do forms go missing?

Why can the officer see it on their own machine, but no one else can find it?

Why does the form show as Validated on the officer's computer but Open or Rejected on another machine?

Why does a form show as Open and incomplete on one machine but complete and Validated on another?

A supervisor just rejected a report.   Why is it still showing as Validated on the officer's computer?

Why is a crash/citation missing the HSMV form number, but the officer has a copy that has it?

Why does a form show that it was accepted or validated several days/weeks/months ago and didn't show up until just now?

Why does a crash/citation show as being Accepted several days ago but it has not transmitted yet?

What can officers do to ensure that forms [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Best_Practices save and sync properly]?

What steps should I take if [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Steps_To_Take_If_a_Form_is_Missing a form is missing], [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Steps_To_Take_If_a_Form_is_Incomplete incomplete], or [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Steps_To_Take_If_a_Form_Status_Does_Not_Matchdoesn't match what I see on my machine]?

====The Saving and Syncing Process====

Any time a form is accessed, regardless of whether changes are made, the form saves and syncs with the server once the access is terminated.

Access includes opening, editing, printing, exporting, and pressing the various status buttons.

The Forms to Upload counter at the bottom right will show the number of forms waiting to sync.   When the counter shows 0, all forms have synced.

[[File:FormsToUploadCounter.png|center]]

When an officer creates a brand new form, it will not sync with the server until the form is closed for the first time.   Once the officer exits out of the form, it will save and sync with the server within 90 seconds.   If the officer creates a new form and leaves it sitting open on their computer, no one else will be able to see it until the officer closes out of it and lets it sync.

When a supervisor accepts or rejects a report, that version of the report will be available to everyone once it syncs with the server.   If the supervisor leaves the accepted/rejected version sitting open, not one else will see that version the supervisor closes out of it and lets it sync.

If TraCS is shut down when the form is open, the form number that is assigned cannot always save to the database.   When this happens, revalidating will throw a validation error that the form needs a number.   See [https://www.tracsflorida.org/wiki/index.php?title=I_Cannot_Pull_a_Form_Number#The_Form_Already_Has_a_Number_Assigned this page] for further information.

====Best Practices====

ALWAYS close out of forms when you are finished with them or will not be working on them for a time (meal break, dispatched to a call, end of shift, etc.).

ALWAYS exit out of TraCS at the end of shift.   This ensures that your default settings save and that you will receive any changes or updates the next time you log in.

If you work 10 or 12-hour shifts, log out when you take your meal break.   This will ensure that you don't get [https://www.tracsflorida.org/wiki/index.php?title=TraCS_Login_Session_Timeout automatically disconnected] after 12 hours of being logged in.

NEVER shut down your computer when TraCS is open.   Exit out of the application properly by going to the File tab and then pressing Exit or by pressing the X in the upper right corner.

NEVER shut down TraCS when forms are open.   Exit out of forms properly by going to the File tab and then pressing Exit or by pressing the X in the upper right corner.

:If you shut down when a form is open, you will get a prompt like the one below.   ALWAYS Press No on this prompt and then go back and close out of the form.   Once you close out of the form, then you may exit out of TraCS.   If you press Yes, the form will lock and the form and/or the information on it may be lost.

[[File:OpenCasePrompt.png|center]]

If there are forms pending upload, you will get a prompt like the one below.   ALWAYS press Yes on this prompt.   If you answer No, any forms that are waiting to sync will sit in limbo on your machine until the next time you log in.

[[File:UploadPrompt.png|center]]

====Steps To Take If a Form is Incomplete====

If a form is showing as complete on an officer's machine but incomplete for everyone else, the officer needs to sync their work with the server.

:If the officer is logged in and the form in question is open on their machine, have them close out of it so it syncs with the server. If the officer is not logged in, have them or another TraCS user log in ''on the machine where the form was created''.   Any forms that are pending upload will sync with the server.

To avoid this situation, always follow [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Best_Practices Best Practices].

====Steps To Take If a Form Status Does Not Match====

If a form is showing as one status for an officer or supervisor and another status for everyone else, that officer/supervisor needs to sync their work with the server.

:If the officer is logged in and the mismatched form is open on their machine, have them close out of it so it syncs with the server. If the officer is not logged in, have them or another TraCS user log in ''on the machine where the form was created''.   Any forms that are pending upload will sync with the server.

To avoid this situation, always follow [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Best_Practices Best Practices].

====Steps To Take If a Form is Missing====

Complete the steps below first.   If the form is still missing, follow the instructions on the [https://www.tracsflorida.org/wiki/index.php?title=How_To_Recover_a_Form How to Recover a Form] page.

=====Use Different Criteria When Searching=====

Search for the form using different criteria.   Be sure to press Clear before starting a new search.
:Date range and officer name Date range and form type (crash, citation, etc.) Search by agency case number use the asterisk (*) as a wildcard. Search by tag, violator, or involved party name on the [https://www.tracsflorida.org/wiki/index.php?title=How_To_Use_the_Search_Tabs#Custom_Tab Custom Tab].

=====Contact the Officer=====

======Officer is Unknown======

If you have the crash, citation, or warning form number but do not have the officer's name, contact TraCS Support (hosted) or check the Form Number Manager (non-hosted) to get that information and then follow the steps in the Officer is Known section.

======Officer is Known======

Once you determine who created the form, contact that officer.
:If the officer is logged in and the missing or updated form is open on their machine, have them close out of it so it syncs with the server. If the officer is not logged in, have them or another TraCS user log in ''on the machine where the form was created''.   Any forms that are pending upload will sync with the server.

To avoid this situation, always follow [https://www.tracsflorida.org/wiki/index.php?title=Why_Do_Forms_Go_Missing%3F#Best_Practices Best Practices].

======Attempt to Recover the Form======

If the form is still missing after completing the steps above, follow the instructions on the [https://www.tracsflorida.org/wiki/index.php?title=How_To_Recover_a_Form How to Recover a Form] page.

My Defaults Are Not Saving

2026-09-21T18:47:58Z

Admin:

When a new user account is created, a User Defaults ID is automatically created.   This ID stores the default settings for the user's profile.   Once the user logs in and out for the first time, their default profile is created and their settings will save going forward.

There are Generic default settings that save the last thing that was entered into certain fields on a form, such as agency name, officer name and ID number, and the last statute or court location that was used on a citation.

There are other defaults that are saved to the user profile that are created and updated by the user.   These include the following:

:Advanced Searches AdHoc Queries Column settings (layout, width, show/hide) Day/Night Mode Favorite searches Favorite statutes Favorite citation locations Navigation Bar settings Officer signature Print settings Quick Add order Zoom level on forms

Whenever the there are additions or changes to these settings, the changes save to the default profile once the user logs out of TraCS.

'''If any of these settings are not saving for you, check the following:'''

:Be sure you are logging out of TraCS properly by pressing the X in the upper right corner or by going to the File tab on the upper left and pressing Exit.   If you do not log out properly, your defaults will not save.

:If you use more than one computer for TraCS, make sure you are logging out on one before logging into the other or you may lose any new defaults that you have created.   If you are logged in to more than one machine at the same time, defaults will save on the last machine where you log out.

:If you are [https://www.tracsflorida.org/wiki/index.php?title=TraCS_Login_Session_Timeout logged in for more than 12 hours], you are automatically logged out, and any new defaults that you have set up will not save.

If you are logging out properly within 12 hours of logging in and your default settings are not saving, contact your agency TraCS administrator or TraCS Support.

Administrators -

If defaults are not saving for a user, and you have rules out the issues listed above, check the Enterprise Defaults ID field on the user profile.   The word Generic should be there.   If it isn't, type it in and the press Apply.   Have the user log out and back in and their defaults will now save.

IMPORTANT - DO NOT MAKE ANY CHANGES TO THE USER DEFAULTS ID FIELD ON A USER'S PROFILE - EVER!   This field automatically fills in when the User account is created.   It should never be changed, even if the person's User ID, name, or email has changed.   The User Defaults ID will always stay the same.   If you remove the User Defaults ID or change it, you will wipe out all of the saved defaults for that user.

[[File:ConfigGeneric.png]]

Signal 4 Location Tool

2026-09-21T18:36:00Z

Admin: /* Signal 4 Support */

===Overview===

The purpose of the Signal 4 Geolocation Tool is to provide FLHSMV and FDOT with the location of crashes by placing the latitude and longitude on crash reports.   HSMV transmits crash data to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Analytics Signal 4 Analytics] daily and they upload it to their system.

The location tool is required for all agencies on crash forms and is optional for the UTC and other forms.

The tool may be used on the forms listed below.   Signal 4 does not currently collect UTC data from TraCS agencies, but they may do so in the future.   Additionally, there will be a mapping feature implemented in a future TraCS release and forms must have the latitude and longitude in order for it to work.

:Baker/Marchman Act
:Boating Citation/Warning
:Call for Service (CFS)
:DUI Citation
:Field Interview Report (FIR)
:FIBRS Offense/Incident
:Parking/Ordinance Citation/Warning
:Tow
:Traffic Warning
:Uniform Arrest Affidavit (UAA)
:Uniform Traffic Citation (UTC)

===Network Configuration===

Per the Signal 4 team, the following domains must be whitelisted in order to allow their applications.   The first one on the list is crucial for the Geolocation Tool.

http://s4.geoplan.ufl.edu/

http://signal4lab.com/

http://signal4analytics.com/

===Client Machine Configuration===

In order for the location tool to work for the end user, client machines must be set up as follows:

1. Location services must be turned on in Windows.

:Windows 10 - In Windows, go to Location.   Both Location for this Device and Location must be On.

:[[File:PrivacySettingsLocation3.png]]

:Windows 11 - In Windows, go to Privacy & Security, then Location.   Location Services must be On.

:[[File:Windows11Location.png]]

2. Client machines must use Chrome, Firefox, or Edge as the browser.
:TraCS will launch whichever browser is set as the default on the client machine.
:If you would like to set Chrome, Firefox or Edge as the default browser on for TraCS on a machine, instructions are on [https://www.youtube.com/watch?v=rvAI73p74MA this YouTube page].   This will not affect the default browser that they have chosen for Windows.   If you would like a default browser setting pushed out agency wide, let us know.

3. Machines must allow Signal 4 to access their location in their browser.
:The first time users launch the tool, they should get a pop up stating that s4.geoplan.ufl.edu wants to know their location.   They must press Allow or the map will not work properly.

[[File:Signal4Allow.png]]

You may use the site below to launch the geolocation map in a browser outside of TraCS.   Locations will not plot but you may use the site to test or update location permissions without having to log into TraCS and open a crash form.

https://s4.geoplan.ufl.edu/geolocation30/GeolocationService.htm

===How to Use the Geolocation Tool===

A training video on how to use the Geolocation Tool is [https://www.youtube.com/watch?v=8qRX3SvKLyo&t=551s here].

===Troubleshooting===

====The Tool Does Not Launch====

The tool may have launched, but the map has minimized.   Check the taskbar for the Signal 4 icon and click on it to maximize the map.

::[[File:LocateMapTaskbar.png]]

If the tool does not launch and your cursor jumps to the Zone field on the form, the issue is one of the following:

:Your network is blocking access to Signal 4.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Network_Configuration Network Configuration].

:Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed.   Contact your IT department and request that Chrome be installed.

:There is no agency ORI associated with your TraCS installation.   TraCS needs an ORI in order to launch the tool.   If none is present, the map will not open.   Contact your IT department to request a fresh install.

:There is something else wrong with the TraCS installation.   Contact your IT department to request a fresh install.

====The Locate Button is Not Available====

Are you in view/read mode or are you in edit mode?   You must be in Edit mode in order to use the Locate button.

Is your cursor in the right place?   You must be in the At Street Address or Occurred On Street Road Highway field for the Locate Button to be available.   Depending on the form, the At Street Address field may be named Address or Address #.

====The Map is Slow to Load====

Signal 4 attempts to use the browser’s geolocation service API to initialize the map near the location of the user.

If the map is slow to load on the location tool or the diagram tool, try clearing your browser cache.   Instructions on how to do that are [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache here].   When you do it, be sure to select All Time for the Time Range.

If [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache clearing your cache] does not solve the issue, you likely have a poor or slow VPN or network connection.

====The Map is Blank====

If the location tool launches, but the map is blank or grayed out, check to make sure you are using Chrome, Firefox or Edge for your browser.

First, clear your browser cache per the instructions on [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache this page].

If you are already using Chrome, Firefox or Edge and clearing the cache does resolve the issue, change your default browser to another authorized one.

Also make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

If your default browser is already set to Edge but the tool is launching in IE, complete the steps below.

:In Edge, go to Settings Default Browser Internet Explorer Compatibility Allow sites to be reloaded in Internet Explorer mode (IE mode) Set it to Don't Allow then press Restart.

[[File:EdgeSettingIE.png]]

====The Map Does Not Zoom to My Location====

If the location tool launches, but the map is not zooming to your approximate location, the map is zoomed out to the state of Florida, or you get an error message that the "Point must be within the State of Florida envelope," first clear your browser cache per the instructions on [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache thie page].

If clearing your browser cache does not solve the issue, check to make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

If you have cleared your browser cache and your location is allowed in both Windows and in your browser, the issue is with the air card on your machine or the VPN for the agency.

Per the Signal 4 Team -

When location services are enabled for the operating system and allowed in the browser, the S4 Location Tool attempts to use the browser’s geolocation service API to initialize the map near the location of the user.   The inner workings of these algorithms are proprietary to each browser, which Signal 4 has no control over, and they can be thrown off by a VPN.   If the browser geolocation doesn’t return a point inside of Florida, then the center of your agency’s jurisdiction is used to initialize the map instead.   The Show My Location button will give the results of the browser's geolocation, so it may be necessary for officers to use the location search bar at the upper right to jump to their location on the map.

====Location Discovery Error====

If you get a Location Discovery error when pressing the blue Show My Location button, make sure that your location is allowed in both Windows and in your browser.

See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

[[File:GeoLocationWarning.png]]

Per the Signal 4 Team -

When location services are enabled for the operating system and allowed in the browser, the S4 Location Tool attempts to use the browser’s geolocation service API to initialize the map near the location of the user.   The inner workings of these algorithms are proprietary to each browser, which Signal 4 has no control over, and they can be thrown off by a VPN.   If the browser geolocation doesn’t return a point inside of Florida, then the center of your agency’s jurisdiction is used to initialize the map instead.  The Show My Location button will give the results of the browser's geolocation, so it may be necessary for officers to use the location search bar at the upper right to jump to their location on the map.

====Network Error====

If you are getting a pop up that states, "NO NETWORK… A connected network interface card could not be found.   The location tool is unavailable without network connectivity.", this means that TraCS is attempting to obtain the MAC address as a step in verifying the best available secure connection, and nothing has been returned from your network.   Your network, firewall, anti-virus, and/or VPN may need to be adjusted.   See [https://www.tracsflorida.org/wiki/index.php?title=Network_Configurations_and_Exceptions this page] for exceptions that must be added.

[[File:NoNetwork.png]]

====Accept Point Only Message====

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where your incident occurred.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

If you have selected a Location Type that matches the area where your incident occurred and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot along with the city, county, and any other information pertaining to the area.

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

===Signal 4 Support===

Any feedback on the geolocation tool or requests for assistance with issues not listed on this page should be directed to Signal 4 Support.

[mailto:s4-support@ufl.edu s4-support@ufl.edu]

Help Desk Phone: 352-294-1496

''Signal 4 does not handle street name additions, updates, or corrections to the map itself.''   See [https://www.tracsflorida.org/wiki/index.php?title=Street_List_-_Additions_and_Updates this page] for further information.

Signal 4 Location Tool

2026-09-21T18:32:14Z

Admin: /* Accept Point Only Message */

===Overview===

The purpose of the Signal 4 Geolocation Tool is to provide FLHSMV and FDOT with the location of crashes by placing the latitude and longitude on crash reports.   HSMV transmits crash data to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Analytics Signal 4 Analytics] daily and they upload it to their system.

The location tool is required for all agencies on crash forms and is optional for the UTC and other forms.

The tool may be used on the forms listed below.   Signal 4 does not currently collect UTC data from TraCS agencies, but they may do so in the future.   Additionally, there will be a mapping feature implemented in a future TraCS release and forms must have the latitude and longitude in order for it to work.

:Baker/Marchman Act
:Boating Citation/Warning
:Call for Service (CFS)
:DUI Citation
:Field Interview Report (FIR)
:FIBRS Offense/Incident
:Parking/Ordinance Citation/Warning
:Tow
:Traffic Warning
:Uniform Arrest Affidavit (UAA)
:Uniform Traffic Citation (UTC)

===Network Configuration===

Per the Signal 4 team, the following domains must be whitelisted in order to allow their applications.   The first one on the list is crucial for the Geolocation Tool.

http://s4.geoplan.ufl.edu/

http://signal4lab.com/

http://signal4analytics.com/

===Client Machine Configuration===

In order for the location tool to work for the end user, client machines must be set up as follows:

1. Location services must be turned on in Windows.

:Windows 10 - In Windows, go to Location.   Both Location for this Device and Location must be On.

:[[File:PrivacySettingsLocation3.png]]

:Windows 11 - In Windows, go to Privacy & Security, then Location.   Location Services must be On.

:[[File:Windows11Location.png]]

2. Client machines must use Chrome, Firefox, or Edge as the browser.
:TraCS will launch whichever browser is set as the default on the client machine.
:If you would like to set Chrome, Firefox or Edge as the default browser on for TraCS on a machine, instructions are on [https://www.youtube.com/watch?v=rvAI73p74MA this YouTube page].   This will not affect the default browser that they have chosen for Windows.   If you would like a default browser setting pushed out agency wide, let us know.

3. Machines must allow Signal 4 to access their location in their browser.
:The first time users launch the tool, they should get a pop up stating that s4.geoplan.ufl.edu wants to know their location.   They must press Allow or the map will not work properly.

[[File:Signal4Allow.png]]

You may use the site below to launch the geolocation map in a browser outside of TraCS.   Locations will not plot but you may use the site to test or update location permissions without having to log into TraCS and open a crash form.

https://s4.geoplan.ufl.edu/geolocation30/GeolocationService.htm

===How to Use the Geolocation Tool===

A training video on how to use the Geolocation Tool is [https://www.youtube.com/watch?v=8qRX3SvKLyo&t=551s here].

===Troubleshooting===

====The Tool Does Not Launch====

The tool may have launched, but the map has minimized.   Check the taskbar for the Signal 4 icon and click on it to maximize the map.

::[[File:LocateMapTaskbar.png]]

If the tool does not launch and your cursor jumps to the Zone field on the form, the issue is one of the following:

:Your network is blocking access to Signal 4.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Network_Configuration Network Configuration].

:Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed.   Contact your IT department and request that Chrome be installed.

:There is no agency ORI associated with your TraCS installation.   TraCS needs an ORI in order to launch the tool.   If none is present, the map will not open.   Contact your IT department to request a fresh install.

:There is something else wrong with the TraCS installation.   Contact your IT department to request a fresh install.

====The Locate Button is Not Available====

Are you in view/read mode or are you in edit mode?   You must be in Edit mode in order to use the Locate button.

Is your cursor in the right place?   You must be in the At Street Address or Occurred On Street Road Highway field for the Locate Button to be available.   Depending on the form, the At Street Address field may be named Address or Address #.

====The Map is Slow to Load====

Signal 4 attempts to use the browser’s geolocation service API to initialize the map near the location of the user.

If the map is slow to load on the location tool or the diagram tool, try clearing your browser cache.   Instructions on how to do that are [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache here].   When you do it, be sure to select All Time for the Time Range.

If [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache clearing your cache] does not solve the issue, you likely have a poor or slow VPN or network connection.

====The Map is Blank====

If the location tool launches, but the map is blank or grayed out, check to make sure you are using Chrome, Firefox or Edge for your browser.

First, clear your browser cache per the instructions on [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache this page].

If you are already using Chrome, Firefox or Edge and clearing the cache does resolve the issue, change your default browser to another authorized one.

Also make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

If your default browser is already set to Edge but the tool is launching in IE, complete the steps below.

:In Edge, go to Settings Default Browser Internet Explorer Compatibility Allow sites to be reloaded in Internet Explorer mode (IE mode) Set it to Don't Allow then press Restart.

[[File:EdgeSettingIE.png]]

====The Map Does Not Zoom to My Location====

If the location tool launches, but the map is not zooming to your approximate location, the map is zoomed out to the state of Florida, or you get an error message that the "Point must be within the State of Florida envelope," first clear your browser cache per the instructions on [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache thie page].

If clearing your browser cache does not solve the issue, check to make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

If you have cleared your browser cache and your location is allowed in both Windows and in your browser, the issue is with the air card on your machine or the VPN for the agency.

Per the Signal 4 Team -

When location services are enabled for the operating system and allowed in the browser, the S4 Location Tool attempts to use the browser’s geolocation service API to initialize the map near the location of the user.   The inner workings of these algorithms are proprietary to each browser, which Signal 4 has no control over, and they can be thrown off by a VPN.   If the browser geolocation doesn’t return a point inside of Florida, then the center of your agency’s jurisdiction is used to initialize the map instead.   The Show My Location button will give the results of the browser's geolocation, so it may be necessary for officers to use the location search bar at the upper right to jump to their location on the map.

====Location Discovery Error====

If you get a Location Discovery error when pressing the blue Show My Location button, make sure that your location is allowed in both Windows and in your browser.

See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

[[File:GeoLocationWarning.png]]

Per the Signal 4 Team -

When location services are enabled for the operating system and allowed in the browser, the S4 Location Tool attempts to use the browser’s geolocation service API to initialize the map near the location of the user.   The inner workings of these algorithms are proprietary to each browser, which Signal 4 has no control over, and they can be thrown off by a VPN.   If the browser geolocation doesn’t return a point inside of Florida, then the center of your agency’s jurisdiction is used to initialize the map instead.  The Show My Location button will give the results of the browser's geolocation, so it may be necessary for officers to use the location search bar at the upper right to jump to their location on the map.

====Network Error====

If you are getting a pop up that states, "NO NETWORK… A connected network interface card could not be found.   The location tool is unavailable without network connectivity.", this means that TraCS is attempting to obtain the MAC address as a step in verifying the best available secure connection, and nothing has been returned from your network.   Your network, firewall, anti-virus, and/or VPN may need to be adjusted.   See [https://www.tracsflorida.org/wiki/index.php?title=Network_Configurations_and_Exceptions this page] for exceptions that must be added.

[[File:NoNetwork.png]]

====Accept Point Only Message====

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where your incident occurred.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

If you have selected a Location Type that matches the area where your incident occurred and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot along with the city, county, and any other information pertaining to the area.

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

===Signal 4 Support===

Any feedback on the geolocation tool for issues not listed on this page, requests for additions/changes to street names, or requests for map updates should be directed to Signal 4 Support.

[mailto:s4-support@ufl.edu s4-support@ufl.edu]

Help Desk Phone: 352-294-1496

Signal 4 Location Tool

2026-09-21T18:29:04Z

Admin:

===Overview===

The purpose of the Signal 4 Geolocation Tool is to provide FLHSMV and FDOT with the location of crashes by placing the latitude and longitude on crash reports.   HSMV transmits crash data to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Analytics Signal 4 Analytics] daily and they upload it to their system.

The location tool is required for all agencies on crash forms and is optional for the UTC and other forms.

The tool may be used on the forms listed below.   Signal 4 does not currently collect UTC data from TraCS agencies, but they may do so in the future.   Additionally, there will be a mapping feature implemented in a future TraCS release and forms must have the latitude and longitude in order for it to work.

:Baker/Marchman Act
:Boating Citation/Warning
:Call for Service (CFS)
:DUI Citation
:Field Interview Report (FIR)
:FIBRS Offense/Incident
:Parking/Ordinance Citation/Warning
:Tow
:Traffic Warning
:Uniform Arrest Affidavit (UAA)
:Uniform Traffic Citation (UTC)

===Network Configuration===

Per the Signal 4 team, the following domains must be whitelisted in order to allow their applications.   The first one on the list is crucial for the Geolocation Tool.

http://s4.geoplan.ufl.edu/

http://signal4lab.com/

http://signal4analytics.com/

===Client Machine Configuration===

In order for the location tool to work for the end user, client machines must be set up as follows:

1. Location services must be turned on in Windows.

:Windows 10 - In Windows, go to Location.   Both Location for this Device and Location must be On.

:[[File:PrivacySettingsLocation3.png]]

:Windows 11 - In Windows, go to Privacy & Security, then Location.   Location Services must be On.

:[[File:Windows11Location.png]]

2. Client machines must use Chrome, Firefox, or Edge as the browser.
:TraCS will launch whichever browser is set as the default on the client machine.
:If you would like to set Chrome, Firefox or Edge as the default browser on for TraCS on a machine, instructions are on [https://www.youtube.com/watch?v=rvAI73p74MA this YouTube page].   This will not affect the default browser that they have chosen for Windows.   If you would like a default browser setting pushed out agency wide, let us know.

3. Machines must allow Signal 4 to access their location in their browser.
:The first time users launch the tool, they should get a pop up stating that s4.geoplan.ufl.edu wants to know their location.   They must press Allow or the map will not work properly.

[[File:Signal4Allow.png]]

You may use the site below to launch the geolocation map in a browser outside of TraCS.   Locations will not plot but you may use the site to test or update location permissions without having to log into TraCS and open a crash form.

https://s4.geoplan.ufl.edu/geolocation30/GeolocationService.htm

===How to Use the Geolocation Tool===

A training video on how to use the Geolocation Tool is [https://www.youtube.com/watch?v=8qRX3SvKLyo&t=551s here].

===Troubleshooting===

====The Tool Does Not Launch====

The tool may have launched, but the map has minimized.   Check the taskbar for the Signal 4 icon and click on it to maximize the map.

::[[File:LocateMapTaskbar.png]]

If the tool does not launch and your cursor jumps to the Zone field on the form, the issue is one of the following:

:Your network is blocking access to Signal 4.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Network_Configuration Network Configuration].

:Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed.   Contact your IT department and request that Chrome be installed.

:There is no agency ORI associated with your TraCS installation.   TraCS needs an ORI in order to launch the tool.   If none is present, the map will not open.   Contact your IT department to request a fresh install.

:There is something else wrong with the TraCS installation.   Contact your IT department to request a fresh install.

====The Locate Button is Not Available====

Are you in view/read mode or are you in edit mode?   You must be in Edit mode in order to use the Locate button.

Is your cursor in the right place?   You must be in the At Street Address or Occurred On Street Road Highway field for the Locate Button to be available.   Depending on the form, the At Street Address field may be named Address or Address #.

====The Map is Slow to Load====

Signal 4 attempts to use the browser’s geolocation service API to initialize the map near the location of the user.

If the map is slow to load on the location tool or the diagram tool, try clearing your browser cache.   Instructions on how to do that are [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache here].   When you do it, be sure to select All Time for the Time Range.

If [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache clearing your cache] does not solve the issue, you likely have a poor or slow VPN or network connection.

====The Map is Blank====

If the location tool launches, but the map is blank or grayed out, check to make sure you are using Chrome, Firefox or Edge for your browser.

First, clear your browser cache per the instructions on [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache this page].

If you are already using Chrome, Firefox or Edge and clearing the cache does resolve the issue, change your default browser to another authorized one.

Also make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

If your default browser is already set to Edge but the tool is launching in IE, complete the steps below.

:In Edge, go to Settings Default Browser Internet Explorer Compatibility Allow sites to be reloaded in Internet Explorer mode (IE mode) Set it to Don't Allow then press Restart.

[[File:EdgeSettingIE.png]]

====The Map Does Not Zoom to My Location====

If the location tool launches, but the map is not zooming to your approximate location, the map is zoomed out to the state of Florida, or you get an error message that the "Point must be within the State of Florida envelope," first clear your browser cache per the instructions on [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache thie page].

If clearing your browser cache does not solve the issue, check to make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

If you have cleared your browser cache and your location is allowed in both Windows and in your browser, the issue is with the air card on your machine or the VPN for the agency.

Per the Signal 4 Team -

When location services are enabled for the operating system and allowed in the browser, the S4 Location Tool attempts to use the browser’s geolocation service API to initialize the map near the location of the user.   The inner workings of these algorithms are proprietary to each browser, which Signal 4 has no control over, and they can be thrown off by a VPN.   If the browser geolocation doesn’t return a point inside of Florida, then the center of your agency’s jurisdiction is used to initialize the map instead.   The Show My Location button will give the results of the browser's geolocation, so it may be necessary for officers to use the location search bar at the upper right to jump to their location on the map.

====Location Discovery Error====

If you get a Location Discovery error when pressing the blue Show My Location button, make sure that your location is allowed in both Windows and in your browser.

See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

[[File:GeoLocationWarning.png]]

Per the Signal 4 Team -

When location services are enabled for the operating system and allowed in the browser, the S4 Location Tool attempts to use the browser’s geolocation service API to initialize the map near the location of the user.   The inner workings of these algorithms are proprietary to each browser, which Signal 4 has no control over, and they can be thrown off by a VPN.   If the browser geolocation doesn’t return a point inside of Florida, then the center of your agency’s jurisdiction is used to initialize the map instead.  The Show My Location button will give the results of the browser's geolocation, so it may be necessary for officers to use the location search bar at the upper right to jump to their location on the map.

====Network Error====

If you are getting a pop up that states, "NO NETWORK… A connected network interface card could not be found.   The location tool is unavailable without network connectivity.", this means that TraCS is attempting to obtain the MAC address as a step in verifying the best available secure connection, and nothing has been returned from your network.   Your network, firewall, anti-virus, and/or VPN may need to be adjusted.   See [https://www.tracsflorida.org/wiki/index.php?title=Network_Configurations_and_Exceptions this page] for exceptions that must be added.

[[File:NoNetwork.png]]

====Accept Point Only Message====

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, see [https://www.tracsflorida.org/wiki/index.php?title=Street_List_-_Additions_and_Updates#Signal_4_Plotting this page].

===Signal 4 Support===

Any feedback on the geolocation tool for issues not listed on this page, requests for additions/changes to street names, or requests for map updates should be directed to Signal 4 Support.

[mailto:s4-support@ufl.edu s4-support@ufl.edu]

Help Desk Phone: 352-294-1496

Street List - Additions and Updates

2026-09-21T18:27:12Z

Admin:

Street List - Additions and Updates

2026-09-21T18:25:49Z

Admin:

====Street Lists====

The street lists in the Occurred On Street, Road, or Highway field on TraCS forms are provided by the Florida Department of Transportation (FDOT).   They update the list periodically.

''TraCS will only update the records in our system when we receive an official updated list from FDOT.''

Per the FDOT Geographic Mapping Project Manager, they distribute the data but they do not make changes to it, and any requests for additions or changes should be made to HERE Technologies.

You may sign up for a free HERE account at https://mapcreator.here.com/ to request changes.

====Map Issues====

=====Signal 4 Plotting=====

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where you are plotting.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

If you have selected a Location Type that matches the area where you are plotting and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot, city, county, and any other information pertaining to the area.

Other issues with plotting should also be reported to Signal 4.  

''Signal 4 does not handle street name additions, updates, or corrections on the map itself.''

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

=====Google Map=====

Street additions, updates, or errors ''on the map itself'' may be reported to Google via the [https://www.google.com/maps/@27.9612189,-82.7650371,16z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 Report a Map Error link] at the bottom right of the map.

[[File:GoogleMapReportError.png]]

Street List - Additions and Updates

2026-09-21T18:24:15Z

Admin: /* Map Issues */

====Street Lists====

The street lists in the Occurred On Street, Road, or Highway field on TraCS forms are provided by the Florida Department of Transportation (FDOT).   They update the list periodically.

''TraCS will only update the records in our system when we receive an official updated list from FDOT.''

Per the FDOT Geographic Mapping Project Manager, they distribute the data but they do not make changes to it, and any requests for additions or changes should be made to HERE Technologies.

You may sign up for a free HERE account at https://mapcreator.here.com/ to request changes.

====Map Issues====

=====Signal 4 Plotting=====

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where you are plotting.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

If you have selected a Location Type that matches the area where you are plotting and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot, city, county, and any other information pertaining to the area.

Other issues with plotting locations should also be reported to Signal 4.   ''Signal 4 does not handle street name additions, updates, or corrections on the map itself.''

=====Google Map=====

Street additions, updates, or errors ''on the map itself'' may be reported to Google via the [https://www.google.com/maps/@27.9612189,-82.7650371,16z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 Report a Map Error link] at the bottom right of the map.

[[File:GoogleMapReportError.png]]

Street List - Additions and Updates

2026-09-21T18:23:53Z

Admin:

====Street Lists====

The street lists in the Occurred On Street, Road, or Highway field on TraCS forms are provided by the Florida Department of Transportation (FDOT).   They update the list periodically.

''TraCS will only update the records in our system when we receive an official updated list from FDOT.''

Per the FDOT Geographic Mapping Project Manager, they distribute the data but they do not make changes to it, and any requests for additions or changes should be made to HERE Technologies.

You may sign up for a free HERE account at https://mapcreator.here.com/ to request changes.

====Map Issues====

=====Signal 4=====

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where you are plotting.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

If you have selected a Location Type that matches the area where you are plotting and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot, city, county, and any other information pertaining to the area.

Other issues with plotting locations should also be reported to Signal 4.   ''Signal 4 does not handle street name additions, updates, or corrections on the map itself.''

=====Google Map=====

Street additions, updates, or errors ''on the map itself'' may be reported to Google via the [https://www.google.com/maps/@27.9612189,-82.7650371,16z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 Report a Map Error link] at the bottom right of the map.

[[File:GoogleMapReportError.png]]

Street List - Additions and Updates

2026-09-21T18:23:04Z

Admin:

====Street Lists====

The street lists in the Occurred On Street, Road, or Highway field on TraCS forms are provided by the Florida Department of Transportation (FDOT).   They update the list periodically.

''TraCS will only update the records in our system when we receive an official updated list from FDOT.''

Per the FDOT Geographic Mapping Project Manager, they distribute the data but they do not make changes to it, and any requests for additions or changes should be made to HERE Technologies.

You may sign up for a free HERE account at https://mapcreator.here.com/ to request changes.

====Map Issues====

'''Signal 4'''

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where you are plotting.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

If you have selected a Location Type that matches the area where you are plotting and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot, city, county, and any other information pertaining to the area.

Other issues with plotting locations should also be reported to Signal 4.   ''Signal 4 does not handle street name additions, updates, or corrections on the map itself.''

'''Google Map'''

Street additions, updates, or errors ''on the map itself'' may be reported to Google via the [https://www.google.com/maps/@27.9612189,-82.7650371,16z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 Report a Map Error link] at the bottom right of the map.

[[File:GoogleMapReportError.png]]

Street List - Additions and Updates

2026-09-21T18:22:12Z

Admin:

====Street Lists====

The street lists in the Occurred On Street, Road, or Highway field on TraCS forms are provided by the Florida Department of Transportation (FDOT).   They update the list periodically.

''TraCS will only update the records in our system when we receive an official updated list from FDOT.''

Per the FDOT Geographic Mapping Project Manager, they distribute the data but they do not make changes to it, and any requests for additions or changes should be made to HERE Technologies.

You may sign up for a free HERE account at https://mapcreator.here.com/ to request changes.

====Map Issues====

Signal 4

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where you are plotting.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

If you have selected a Location Type that matches the area where you are plotting and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot, city, county, and any other information pertaining to the area.

Other issues with plotting locations should also be reported to Signal 4.   ''Signal 4 does not handle street name additions, updates, or corrections on the map itself.''

Google Map

Street additions, updates, or errors ''on the map itself'' may be reported to Google via the [https://www.google.com/maps/@27.9612189,-82.7650371,16z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 Report a Map Error link] at the bottom right of the map.

[[File:GoogleMapReportError.png]]

Street List - Additions and Updates

2026-09-21T18:18:03Z

Admin:

'''Street Lists'''

The street lists in the Occurred On Street, Road, or Highway field on TraCS forms are provided by the Florida Department of Transportation (FDOT).   They update the list periodically.

''TraCS will only update the records in our system when we receive an official updated list from FDOT.''

Per the FDOT Geographic Mapping Project Manager, they distribute the data but they do not make changes to it, and any requests for additions or changes should be made to HERE Technologies.

You may sign up for a free HERE account at https://mapcreator.here.com/ to request changes.

'''Map Issues'''

'''Signal 4'''

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where you are plotting.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

If you have selected a Location Type that matches the area where you are plotting and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot, city, county, and any other information pertaining to the area.

Other issues with plotting locations should also be reported to Signal 4.   ''Signal 4 does not handle street name additions, updates, or corrections on the map itself.''

'''Google Map'''

Street additions, updates, or errors ''on the map itself'' may be reported to Google via the [https://www.google.com/maps/@27.9612189,-82.7650371,16z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 Report a Map Error link] at the bottom right of the map.

[[File:GoogleMapReportError.png]]

Street List - Additions and Updates

2026-09-21T18:15:37Z

Admin:

'''Street Lists'''

The street lists in the Occurred On Street, Road, or Highway field on TraCS forms are provided by the Florida Department of Transportation (FDOT).   They update the list periodically.

''TraCS will only update the records in our system when we receive an official updated list from FDOT.''

Per the FDOT Geographic Mapping Project Manager, they distribute the data but they do not make changes to it, and any requests for additions or changes should be made to HERE Technologies.

You may sign up for a free HERE account at https://mapcreator.here.com/ to request changes.

'''Map Issues'''

'''Signal 4'''

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where you are plotting.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

If you have selected a Location Type that matches the area where you are plotting and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include of the popup message and the surrounding area, including any street names.

Other issues with plotting locations should also be reported to Signal 4.   ''Signal 4 does not handle street name additions, updates, or corrections on the map itself.''

'''Google Map'''

Street additions, updates, or errors ''on the map itself'' may be reported to Google via the [https://www.google.com/maps/@27.9612189,-82.7650371,16z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 Report a Map Error link] at the bottom right of the map.

[[File:GoogleMapReportError.png]]

Street List - Additions and Updates

2026-09-21T18:08:29Z

Admin:

'''Street Lists'''

The street lists in the Occurred On Street, Road, or Highway field on TraCS forms are provided by the Florida Department of Transportation (FDOT).   They update the list periodically.

''TraCS will only update the records in our system when we receive an official updated list from FDOT.''

Per the FDOT Geographic Mapping Project Manager, they distribute the data but they do not make changes to it, and any requests for additions or changes should be made to HERE Technologies.

You may sign up for a free HERE account at https://mapcreator.here.com/ to request changes.

'''Map Issues'''

'''Signal 4'''

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, ''first, be sure that you have selected the Location Type that matches the area where you are plotting.''

For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

If you have selected a Location Type that matches the area where you are plotting and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include of the popup message and the surrounding area, including any street names.

Other issues with plotting locations should also be reported to Signal 4.   ''Signal 4 does not handle street name additions, updates, or corrections on the map itself.''

'''Google Map'''

Street additions, updates, or errors ''on the map itself'' may be reported to Google via the [https://www.google.com/maps/@27.9612189,-82.7650371,16z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 Report a Map Error link] at the bottom right of the map.

[[File:GoogleMapReportError.png]]

Street List - Additions and Updates

2026-09-21T18:06:52Z

Admin:

'''Street Lists'''

The street lists in the Occurred On Street, Road, or Highway field on TraCS forms are provided by the Florida Department of Transportation (FDOT).   They update the list periodically.

''TraCS will only update the records in our system when we receive an official updated list from FDOT.''

Per the FDOT Geographic Mapping Project Manager, they distribute the data but they do not make changes to it, and any requests for additions or changes should be made to HERE Technologies.

You may sign up for a free HERE account at https://mapcreator.here.com/ to request changes.

'''Map Issues'''

'''Signal 4'''

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, ''first, be sure that you have selected the Location Type that matches the area where you are plotting.''

For example, if you select Intersection and then plot outside of the intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

If you have selected a Location Type that matches the area where you are plotting and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include of the popup message and the surrounding area, including any street names.

Other issues with plotting locations should also be reported to Signal 4.   ''Signal 4 does not handle street name additions, updates, or corrections on the map itself.''

'''Google Map'''

Street additions, updates, or errors ''on the map itself'' may be reported to Google via the [https://www.google.com/maps/@27.9612189,-82.7650371,16z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 Report a Map Error link] at the bottom right of the map.

[[File:GoogleMapReportError.png]]

Street List - Additions and Updates

2026-09-21T18:06:27Z

Admin:

'''Street Lists'''

The street lists in the Occurred On Street, Road, or Highway field on TraCS forms are provided by the Florida Department of Transportation (FDOT).   They update the list periodically.

''TraCS will only update the records in our system when we receive an official updated list from FDOT.''

Per the FDOT Geographic Mapping Project Manager, they distribute the data but they do not make changes to it, and any requests for additions or changes should be made to HERE Technologies.

You may sign up for a free HERE account at https://mapcreator.here.com/ to request changes.

'''Map Issues'''

'''Signal 4'''

If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, ''first, be sure that you have selected the Location Type that matches the area where you are plotting.''

For example, if you select Intersection and then plot outside of the intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

If you have selected a Location Type that matches the roadway type where you are plotting and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include of the popup message and the surrounding area, including any street names.

Other issues with plotting locations should also be reported to Signal 4.   ''Signal 4 does not handle street name additions, updates, or corrections on the map itself.''

'''Google Map'''

Street additions, updates, or errors ''on the map itself'' may be reported to Google via the [https://www.google.com/maps/@27.9612189,-82.7650371,16z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 Report a Map Error link] at the bottom right of the map.

[[File:GoogleMapReportError.png]]