How To Clear a User's OTP Setting - Revision history

Admin at 14:26, 27 August 2026

2026-08-27T14:26:22Z

← Older revision		Revision as of 10:26, 27 August 2026
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	As of TraCS Version 17, agency administrators may clear a user's OTP setting via the [https://www.tracsflorida.org/wiki/index.php?title=Configuration_Manager Configuration Manager].   Once the setting is cleared, the QR code prompt will appear the next time they log in.		As of TraCS Version 17, agency administrators may clear a user's OTP setting via the [https://www.tracsflorida.org/wiki/index.php?title=Configuration_Manager Configuration Manager].   Once the setting is cleared, the QR code prompt will appear the next time they log in.

	~~If you are Version 16, you will need to contact TraCS Support for assistance with resetting the OTP.~~

	<u> Administrator Steps</u>		<u> Administrator Steps</u>

2026-07-23T15:53:27Z

← Older revision		Revision as of 11:53, 23 July 2026
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	If the user has set up MFA on their device, you will see text under OTP Secrets.		If the user has set up MFA on their device, you will see text under OTP Secrets.

	~~Press~~ Remove Secret, then answer Yes when asked if you want to save changes.		Highlight the text and press Remove Secret, then answer Yes when asked if you want to save changes.

	[[File:OTPReset1.jpg]] [[File:OTPReset2.jpg]]		[[File:OTPReset1.jpg]] [[File:OTPReset2.jpg]]

2026-07-23T15:52:06Z

← Older revision		Revision as of 11:52, 23 July 2026
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	[[File:OTPReset3.jpg]] [[File:OTPReset7.jpg]]		[[File:OTPReset3.jpg]] [[File:OTPReset7.jpg]]

	If the user has set up MFA on their ~~phone app~~, you will see text under OTP Secrets.		If the user has set up MFA on their device, you will see text under OTP Secrets.

	Press Remove Secret, then answer Yes when asked if you want to save changes.		Press Remove Secret, then answer Yes when asked if you want to save changes.
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	[[File:OTPReset1.jpg]] [[File:OTPReset2.jpg]]		[[File:OTPReset1.jpg]] [[File:OTPReset2.jpg]]

	If there is no entry under OTP Secrets, that means the user has not set up MFA on their ~~phone app~~, and there is nothing for you to clear out.		If there is no entry under OTP Secrets, that means the user has not set up MFA on their device, and there is nothing for you to clear out.
	[[File:OTPReset6.jpg]]		[[File:OTPReset6.jpg]]

2026-07-22T20:30:01Z

← Older revision		Revision as of 16:30, 22 July 2026
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	[[File:OTPReset6.jpg]]		[[File:OTPReset6.jpg]]

	If the Manage OTP button is disabled, change the Use OTP Authentication field from False to True, press Apply, and refresh your search, and the button will be enabled.		If the Manage OTP button is disabled, change the Use OTP Authentication field from False to True, press Apply and refresh your search, and the button will be enabled.

	[[File:OTPReset4.jpg]]		[[File:OTPReset4.jpg]]

2026-07-22T20:29:02Z

← Older revision		Revision as of 16:29, 22 July 2026
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	Log into the Configuration Manager, search for the user who needs to be reset, and highlight them.		Log into the Configuration Manager, search for the user who needs to be reset, and highlight them.

	~~Press~~ the Manage OTP button and the OTP Management Window will appear.		On the user profile, press the Manage OTP button and the OTP Management Window will appear.

	[[File:OTPReset3.jpg]] [[File:OTPReset7.jpg]]		[[File:OTPReset3.jpg]] [[File:OTPReset7.jpg]]

2026-07-22T20:27:05Z

← Older revision		Revision as of 16:27, 22 July 2026
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	As of TraCS Version 17, agency administrators may clear a user's OTP setting via the [https://www.tracsflorida.org/wiki/index.php?title=Configuration_Manager Configuration Manager].   Once the setting is cleared, the QR code prompt will appear the next time they log in.		As of TraCS Version 17, agency administrators may clear a user's OTP setting via the [https://www.tracsflorida.org/wiki/index.php?title=Configuration_Manager Configuration Manager].   Once the setting is cleared, the QR code prompt will appear the next time they log in.

	If you are Version 16, you will need to contact TraCS Support for assistance with ~~clearing~~ the OTP ~~setting~~.		If you are Version 16, you will need to contact TraCS Support for assistance with resetting the OTP.

	<u> Administrator Steps</u>		<u> Administrator Steps</u>

2026-07-22T20:24:50Z

Admin moved page How To Reset a User's OTP to How To Clear a User's OTP Setting without leaving a redirect: New Title

← Older revision	Revision as of 16:24, 22 July 2026
(No difference)

2026-07-22T20:13:04Z

← Older revision		Revision as of 16:13, 22 July 2026
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	As of TraCS Version 17, agency administrators may clear a user's OTP setting via the [https://www.tracsflorida.org/wiki/index.php?title=Configuration_Manager Configuration Manager].   Once the setting is cleared, the QR code prompt will appear the next time they log in.		As of TraCS Version 17, agency administrators may clear a user's OTP setting via the [https://www.tracsflorida.org/wiki/index.php?title=Configuration_Manager Configuration Manager].   Once the setting is cleared, the QR code prompt will appear the next time they log in.

			If you are Version 16, you will need to contact TraCS Support for assistance with clearing the OTP setting.

	<u> Administrator Steps</u>		<u> Administrator Steps</u>

2026-07-22T20:10:56Z

← Older revision		Revision as of 16:10, 22 July 2026
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	<u> Administrator Steps</u>		<u> Administrator Steps</u>

	Log into the Configuration Manager, search for the user who needs to be reset, and highlight them~~. <br>Press the Manage OTP button and the OTP Management Window will appear~~.		Log into the Configuration Manager, search for the user who needs to be reset, and highlight them.

	~~[[File:OTPReset3~~.~~jpg]]~~		Press the Manage OTP button and the OTP Management Window will appear.

	~~<br>~~If the user has set up MFA on their phone app, you will see text under OTP Secrets. ~~<br>~~Press Remove Secret, then answer Yes when asked if you want to save changes.		[[File:OTPReset3.jpg]] [[File:OTPReset7.jpg]]

			If the user has set up MFA on their phone app, you will see text under OTP Secrets.

			Press Remove Secret, then answer Yes when asked if you want to save changes.

	[[File:OTPReset1.jpg]] [[File:OTPReset2.jpg]]		[[File:OTPReset1.jpg]] [[File:OTPReset2.jpg]]

2026-07-22T19:46:40Z

← Older revision		Revision as of 15:46, 22 July 2026
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	If there is no entry under OTP Secrets, that means the user has not set up MFA on their phone app, and there is nothing for you to clear out.		If there is no entry under OTP Secrets, that means the user has not set up MFA on their phone app, and there is nothing for you to clear out.
			[[File:OTPReset6.jpg]]

	If the Manage OTP button is disabled, change the Use OTP Authentication field from False to True, press Apply, and refresh your search, and the button will be enabled.		If the Manage OTP button is disabled, change the Use OTP Authentication field from False to True, press Apply, and refresh your search, and the button will be enabled.

			[[File:OTPReset4.jpg]]