How To Recover a Form - Revision history

Admin: /* Obtaining the Backup Files */

2025-12-03T16:31:21Z

Obtaining the Backup Files

← Older revision		Revision as of 12:31, 3 December 2025
Line 23:		Line 23:
	These steps may be completed by the officer, the agency administrator, or by IT personnel.		These steps may be completed by the officer, the agency administrator, or by IT personnel.

	''On the machine where the form was created'', go to this folder - C:\ProgramData\TraCS\DocumentBackup<br>The DocumentBackup folder is hidden.   Copy and paste the path above into File Explorer and press Enter to get there. <br>Sort the files by date with the most recent on top.<br>Select ALL files from the date of the form FORWARD.<br>Put the files in a ZIP and then save it to a location where it may be accessed by the agency administrator, such as a shared network drive. <br>Provide the agency administrator with the following information:		''On the machine where the form was created'', go to this folder - C:\ProgramData\TraCS\DocumentBackup<br>The DocumentBackup folder is hidden.   Copy and paste the path above into File Explorer and press Enter to get there. <br>Sort the files by date with the most recent on top.<br>Select ALL files from the date of the form FORWARD.<br>Put the files in a ZIP and then save it to a location where it may be accessed by the agency administrator, such as a shared network drive. <br>Provide the TraCS agency administrator with the following information:

	:The name of the officer who created the form<br>The form type (crash, UTC, etc.) <br> The form date<br>The form number<br>The agency case number<br>The location of the saved ZIP file.		:The name of the officer who created the form<br>The form type (crash, UTC, etc.) <br> The form date<br>The form number<br>The agency case number<br>The location of the saved ZIP file.

Admin: /* Obtaining the Backup Files */

2025-12-03T16:29:34Z

Obtaining the Backup Files

← Older revision		Revision as of 12:29, 3 December 2025
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	These steps may be completed by the officer, the agency administrator, or by IT personnel.		These steps may be completed by the officer, the agency administrator, or by IT personnel.

	''On the machine where the form was created'', go to this folder - C:\ProgramData\TraCS\DocumentBackup<br>The DocumentBackup folder is hidden.   Copy and paste the path above into File Explorer and press Enter to get there. <br>Sort the files by date with the most recent on top.<br>Select ALL files from the date of the form FORWARD.<br>Put the files in a ZIP and then save it to a location where it may be accessed by the agency administrator, such as a shared drive ~~or the TraCS application server~~. <br>Provide the agency administrator with the following information:		''On the machine where the form was created'', go to this folder - C:\ProgramData\TraCS\DocumentBackup<br>The DocumentBackup folder is hidden.   Copy and paste the path above into File Explorer and press Enter to get there. <br>Sort the files by date with the most recent on top.<br>Select ALL files from the date of the form FORWARD.<br>Put the files in a ZIP and then save it to a location where it may be accessed by the agency administrator, such as a shared network drive. <br>Provide the agency administrator with the following information:

	:The name of the officer who created the form<br>The form type (crash, UTC, etc.) <br> The form date<br>The form number<br>The agency case number<br>The location of the saved ZIP file.		:The name of the officer who created the form<br>The form type (crash, UTC, etc.) <br> The form date<br>The form number<br>The agency case number<br>The location of the saved ZIP file.

Admin: /* Obtaining the Backup Files */

2025-12-03T16:28:37Z

Obtaining the Backup Files

← Older revision		Revision as of 12:28, 3 December 2025
Line 23:		Line 23:
	These steps may be completed by the officer, the agency administrator, or by IT personnel.		These steps may be completed by the officer, the agency administrator, or by IT personnel.

	''On the machine where the form was created'', go to this folder - C:\ProgramData\TraCS\DocumentBackup<br>The DocumentBackup folder is hidden.   Copy and paste the path above into File Explorer and press Enter to get there. <br>Sort the files by date with the most recent on top.<br>Select ALL files from the date of the form FORWARD.<br>Put the files in a ZIP and then save it to a location where it may be accessed by the agency administrator. <br>Provide the agency administrator with the following information:		''On the machine where the form was created'', go to this folder - C:\ProgramData\TraCS\DocumentBackup<br>The DocumentBackup folder is hidden.   Copy and paste the path above into File Explorer and press Enter to get there. <br>Sort the files by date with the most recent on top.<br>Select ALL files from the date of the form FORWARD.<br>Put the files in a ZIP and then save it to a location where it may be accessed by the agency administrator, such as a shared drive or the TraCS application server. <br>Provide the agency administrator with the following information:

	:The name of the officer who created the form<br>The form type (crash, UTC, etc.) <br> The form date<br>The form number<br>The agency case number<br>The location of the saved ZIP file.		:The name of the officer who created the form<br>The form type (crash, UTC, etc.) <br> The form date<br>The form number<br>The agency case number<br>The location of the saved ZIP file.

Admin at 16:28, 3 December 2025

2025-12-03T16:28:07Z

← Older revision		Revision as of 12:28, 3 December 2025
Line 7:		Line 7:
	=====Obtaining the Backup Files=====		=====Obtaining the Backup Files=====

	These steps may be completed by the agency administrator or by IT personnel.		These steps may be completed by the officer, the agency administrator, or by IT personnel.

	On the machine where the form was created, go to this folder - C:\ProgramData\TraCS\DocumentBackup<br>The folder is hidden.   Copy and paste the path into File Explorer and press Enter to get there. <br>Sort the files by date with the most recent on top.<br>Select ALL files from the date of the form FORWARD.<br>Put the files in a ZIP. <br> Email [mailto:support@tracsflorida.org TraCS Support] or submit a ticket in the issue tracker. <br> Attach the ZIP file to the email/ticket and provide the following information:		''On the machine where the form was created'', go to this folder - C:\ProgramData\TraCS\DocumentBackup<br>The DocumentBackup folder is hidden.   Copy and paste the path above into File Explorer and press Enter to get there.<br>Sort the files by date with the most recent on top.<br>Select ALL files from the date of the form FORWARD.<br>Put the files in a ZIP. <br> Email [mailto:support@tracsflorida.org TraCS Support] or submit a ticket in the issue tracker. <br> Attach the ZIP file to the email/ticket and provide the following information:

	:The name of the officer who created the form<br>The form type (crash, UTC, etc.) <br> The form date<br>The form number<br>The agency case number		:The name of the officer who created the form<br>The form type (crash, UTC, etc.) <br> The form date<br>The form number<br>The agency case number

Admin: /* Obtaining the Backup Files */

2025-12-03T16:25:45Z

Obtaining the Backup Files

← Older revision		Revision as of 12:25, 3 December 2025
Line 21:		Line 21:
	=====Obtaining the Backup Files=====		=====Obtaining the Backup Files=====

	These steps may be completed by the agency administrator or by IT personnel.		These steps may be completed by the officer, the agency administrator, or by IT personnel.

	On the machine where the form was created, go to this folder - C:\ProgramData\TraCS\DocumentBackup<br>The DocumentBackup folder is hidden.   Copy and paste the path above into File Explorer and press Enter to get there. <br>Sort the files by date with the most recent on top.<br>Select ALL files from the date of the form FORWARD.<br>Put the files in a ZIP and then save it to a location where it may be accessed by the agency administrator. <br>Provide the agency administrator with the following information:		''On the machine where the form was created'', go to this folder - C:\ProgramData\TraCS\DocumentBackup<br>The DocumentBackup folder is hidden.   Copy and paste the path above into File Explorer and press Enter to get there. <br>Sort the files by date with the most recent on top.<br>Select ALL files from the date of the form FORWARD.<br>Put the files in a ZIP and then save it to a location where it may be accessed by the agency administrator. <br>Provide the agency administrator with the following information:

	:The name of the officer who created the form<br>The form type (crash, UTC, etc.) <br> The form date<br>The form number<br>The agency case number		:The name of the officer who created the form<br>The form type (crash, UTC, etc.) <br> The form date<br>The form number<br>The agency case number<br>The location of the saved ZIP file.

	=====Recovering the Form=====		=====Recovering the Form=====

Admin: /* Obtaining the Backup Files */

2025-12-03T16:23:59Z

Obtaining the Backup Files

← Older revision		Revision as of 12:23, 3 December 2025
Line 23:		Line 23:
	These steps may be completed by the agency administrator or by IT personnel.		These steps may be completed by the agency administrator or by IT personnel.

	On the machine where the form was created, go to this folder - C:\ProgramData\TraCS\DocumentBackup<br>The DocumentBackup folder is hidden.   Copy and paste the path above into File Explorer and press Enter to get there. <br>Sort the files by date with the most recent on top.<br>Select ALL files from the date of the form FORWARD.<br>Put the files in a ZIP and save it to a location where it may be accessed by the agency administrator. <br>Provide the agency administrator with the following information:		On the machine where the form was created, go to this folder - C:\ProgramData\TraCS\DocumentBackup<br>The DocumentBackup folder is hidden.   Copy and paste the path above into File Explorer and press Enter to get there. <br>Sort the files by date with the most recent on top.<br>Select ALL files from the date of the form FORWARD.<br>Put the files in a ZIP and then save it to a location where it may be accessed by the agency administrator. <br>Provide the agency administrator with the following information:

	:The name of the officer who created the form<br>The form type (crash, UTC, etc.) <br> The form date<br>The form number<br>The agency case number		:The name of the officer who created the form<br>The form type (crash, UTC, etc.) <br> The form date<br>The form number<br>The agency case number

Admin: /* Obtaining the Backup Files */

2025-12-03T16:23:18Z

Obtaining the Backup Files

← Older revision		Revision as of 12:23, 3 December 2025
Line 23:		Line 23:
	These steps may be completed by the agency administrator or by IT personnel.		These steps may be completed by the agency administrator or by IT personnel.

	On the machine where the form was created, go to this folder - C:\ProgramData\TraCS\DocumentBackup<br>The folder is hidden.   Copy and paste the path into File Explorer and press Enter to get there. <br>Sort the files by date with the most recent on top.<br>Select ALL files from the date of the form FORWARD.<br>Put the files in a ZIP and save it to a location where it may be accessed by the agency administrator. <br>Provide the agency administrator with the following information:		On the machine where the form was created, go to this folder - C:\ProgramData\TraCS\DocumentBackup<br>The DocumentBackup folder is hidden.   Copy and paste the path above into File Explorer and press Enter to get there. <br>Sort the files by date with the most recent on top.<br>Select ALL files from the date of the form FORWARD.<br>Put the files in a ZIP and save it to a location where it may be accessed by the agency administrator. <br>Provide the agency administrator with the following information:

	:The name of the officer who created the form<br>The form type (crash, UTC, etc.) <br> The form date<br>The form number<br>The agency case number		:The name of the officer who created the form<br>The form type (crash, UTC, etc.) <br> The form date<br>The form number<br>The agency case number

Admin: /* Obtaining the Backup Files */

2025-02-05T21:52:47Z

Obtaining the Backup Files

← Older revision		Revision as of 17:52, 5 February 2025
Line 7:		Line 7:
	=====Obtaining the Backup Files=====		=====Obtaining the Backup Files=====

	These steps may be completed by the agency administrator, or by IT personnel.		These steps may be completed by the agency administrator or by IT personnel.

	On the machine where the form was created, go to this folder - C:\ProgramData\TraCS\DocumentBackup<br>The folder is hidden.   Copy and paste the path into File Explorer and press Enter to get there. <br>Sort the files by date with the most recent on top.<br>Select ALL files from the date of the form FORWARD.<br>Put the files in a ZIP. <br> Email [mailto:support@tracsflorida.org TraCS Support] or submit a ticket in the issue tracker. <br> Attach the ZIP file to the email/ticket and provide the following information:		On the machine where the form was created, go to this folder - C:\ProgramData\TraCS\DocumentBackup<br>The folder is hidden.   Copy and paste the path into File Explorer and press Enter to get there. <br>Sort the files by date with the most recent on top.<br>Select ALL files from the date of the form FORWARD.<br>Put the files in a ZIP. <br> Email [mailto:support@tracsflorida.org TraCS Support] or submit a ticket in the issue tracker. <br> Attach the ZIP file to the email/ticket and provide the following information:

Admin: /* Recovering the Form */

2025-02-05T21:43:38Z

Recovering the Form

← Older revision		Revision as of 17:43, 5 February 2025
Line 31:		Line 31:
	The recovery steps may only be done by the agency administrator and may only be done on the TraCS application server.		The recovery steps may only be done by the agency administrator and may only be done on the TraCS application server.

	Put the ZIP file with the officer's backup files on the desktop on the server.<br>Copy and paste the files from the ZIP to this folder - C:\ProgramData\TraCS\DocumentBackup<br>Log into TraCS<br>Go to the Tools tab and press the Form Recovery Mode button.<br>Search for the form that you wish to recover.   If the form is in the backup files, you will see it listed multiple times.<br>Check the date/time and choose the most recent version of the form.  You may open it and look at the data if you wish.<br>Once you are sure which form is the most recent version, select it and press the Recover Form button. <br> Press the Form Recovery Mode button to take TraCS out of form recovery.<br>You should see the recovered form in the forms manager.<br>Press the Clear button on the Form tab and then search by form number or case number to confirm that the form has been recovered.		Put the ZIP file with the officer's backup files on the desktop on the server.<br>Copy and paste the files from the ZIP to this folder - C:\ProgramData\TraCS\DocumentBackup<br>Log into TraCS using the 00001 credentials.<br>Go to the Tools tab and press the Form Recovery Mode button.<br>Search for the form that you wish to recover.   If the form is in the backup files, you will see it listed multiple times.<br>Check the date/time and choose the most recent version of the form.  You may open it and look at the data if you wish.<br>Once you are sure which form is the most recent version, select it and press the Recover Form button. <br> Press the Form Recovery Mode button to take TraCS out of form recovery.<br>You should see the recovered form in the forms manager.<br>Press the Clear button on the Form tab and then search by form number or case number to confirm that the form has been recovered.

	[[File:RecoverFormButtons.png]]		[[File:RecoverFormButtons.png]]

Admin: /* Recovering the Form */

2025-02-05T21:26:17Z

Recovering the Form

← Older revision		Revision as of 17:26, 5 February 2025
Line 29:		Line 29:
	=====Recovering the Form=====		=====Recovering the Form=====

	The recovery steps may only be done by the agency administrator and may only be done on the TraCS application server.		The recovery steps may only be done by the agency administrator and may only be done on the TraCS application server.

	Put the ZIP file with the officer's backup files on the desktop on the server.<br>Copy and paste the files from the ZIP to this folder - C:\ProgramData\TraCS\DocumentBackup<br>Log into TraCS<br>Go to the Tools tab and press the Form Recovery Mode button.<br>Search for the form that you wish to recover.   If the form is in the backup files, you will see it listed multiple times.<br>Check the date/time and choose the most recent version of the form.  You may open it and look at the data if you wish.<br>Once you are sure which form is the most recent version, select it and press the Recover Form button. <br> Press the Form Recovery Mode button to take TraCS out of form recovery.<br>You should see the recovered form in the forms manager.<br>Press the Clear button on the Form tab and then search by form number or case number to confirm that the form has been recovered.		Put the ZIP file with the officer's backup files on the desktop on the server.<br>Copy and paste the files from the ZIP to this folder - C:\ProgramData\TraCS\DocumentBackup<br>Log into TraCS<br>Go to the Tools tab and press the Form Recovery Mode button.<br>Search for the form that you wish to recover.   If the form is in the backup files, you will see it listed multiple times.<br>Check the date/time and choose the most recent version of the form.  You may open it and look at the data if you wish.<br>Once you are sure which form is the most recent version, select it and press the Recover Form button. <br> Press the Form Recovery Mode button to take TraCS out of form recovery.<br>You should see the recovered form in the forms manager.<br>Press the Clear button on the Form tab and then search by form number or case number to confirm that the form has been recovered.

	[[File:RecoverFormButtons.png]]		[[File:RecoverFormButtons.png]]