I Cannot Pull a Form Number - Revision history

Admin: /* The Form Already Has a Number Assigned */

2026-03-26T13:21:53Z

The Form Already Has a Number Assigned

← Older revision		Revision as of 09:21, 26 March 2026
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	The new logic will not allow a new number to be pulled on Crash, UTC, DUI, Boating, Traffic Warning, or Parking/Civil Citation forms if one has already been assigned.		The new logic will not allow a new number to be pulled on Crash, UTC, DUI, Boating, Traffic Warning, or Parking/Civil Citation forms if one has already been assigned.

	If an officer cannot pull a number ~~(parking/civil citation)~~ and/or gets errors similar to the ones below ~~(crash, DUI, UTC, Warning, UBC)~~ after pressing Validate and the issues above have been ruled out, this means the form already has a number assigned.		If an officer cannot pull a number and/or gets errors similar to the ones below after pressing Validate and the issues above have been ruled out, this means the form already has a number assigned.

	[[File:UTCNoNumberError.png]]		[[File:UTCNoNumberError.png]]

Admin: /* The Form Already Has a Number Assigned */

2026-01-13T15:58:06Z

The Form Already Has a Number Assigned

← Older revision		Revision as of 11:58, 13 January 2026
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	The new logic will not allow a new number to be pulled on Crash, UTC, DUI, Boating, Traffic Warning, or Parking/Civil Citation forms if one has already been assigned.		The new logic will not allow a new number to be pulled on Crash, UTC, DUI, Boating, Traffic Warning, or Parking/Civil Citation forms if one has already been assigned.

	If an officer cannot pull a number (parking/civil citation) and/or gets errors similar to the ones below (crash, DUI, UTC, UBC) after pressing Validate and the issues above have been ruled out, this means the form already has a number assigned.		If an officer cannot pull a number (parking/civil citation) and/or gets errors similar to the ones below (crash, DUI, UTC, Warning, UBC) after pressing Validate and the issues above have been ruled out, this means the form already has a number assigned.

	[[File:UTCNoNumberError.png]]		[[File:UTCNoNumberError.png]]

Admin: /* The Form Already Has a Number Assigned */

2026-01-13T15:57:28Z

The Form Already Has a Number Assigned

← Older revision		Revision as of 11:57, 13 January 2026
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	As of Version 15.0.12, there is logic in place to prevent pulling a new number on a form if a number has been assigned to it previously.		As of Version 15.0.12, there is logic in place to prevent pulling a new number on a form if a number has been assigned to it previously.

	The new logic will not allow a new number to be pulled on Crash, UTC, DUI, Boating, or Parking/Civil Citation forms if one has already been assigned.		The new logic will not allow a new number to be pulled on Crash, UTC, DUI, Boating, Traffic Warning, or Parking/Civil Citation forms if one has already been assigned.

	If an officer cannot pull a number (parking/civil citation) and/or gets errors similar to the ones below (crash, DUI, UTC, UBC) after pressing Validate and the issues above have been ruled out, this means the form already has a number assigned.		If an officer cannot pull a number (parking/civil citation) and/or gets errors similar to the ones below (crash, DUI, UTC, UBC) after pressing Validate and the issues above have been ruled out, this means the form already has a number assigned.

Admin: /* Best Practices */

2026-01-08T18:20:22Z

Best Practices

← Older revision		Revision as of 14:20, 8 January 2026
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	=====Best Practices=====		=====Best Practices=====

	How can this situation be ~~prevented~~ at the user level?		How can this situation be avoided at the user level?

	ALWAYS close out of forms when you are finished with them or will not be working on them for a time (meal break, dispatched to a call, end of shift, etc.).   This ensures that the number and other info saves to the form and writes to the database.		ALWAYS close out of forms when you are finished with them or will not be working on them for a time (meal break, dispatched to a call, end of shift, etc.).   This ensures that the number and other info saves to the form and writes to the database.

Admin: /* How To Prevent It From Happening */

2026-01-08T18:18:09Z

How To Prevent It From Happening

← Older revision		Revision as of 14:18, 8 January 2026
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	The new logic prevents this.		The new logic prevents this.

	=====~~How To Prevent It From Happening~~=====		=====Best Practices=====

	How can this situation be prevented at the user level?		How can this situation be prevented at the user level?

Admin: /* I Cannot Pull a Number When Tabbing Past the Fine Field */

2026-01-06T19:20:20Z

I Cannot Pull a Number When Tabbing Past the Fine Field

← Older revision		Revision as of 15:20, 6 January 2026
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	===I Cannot Pull a Number When Tabbing Past the Fine Field===		===I Cannot Pull a Number When Tabbing Past the Fine Field===

	In order to pull a number when tabbing past the fine field on a UTC, the Type, County of Citation, and Place or City of Citation fields must be completed in the Agency Information section, and the Court Name field must be filled in.		In order to pull a number when tabbing past the fine field on a UTC, the Type, County of Citation, and Place or City of Citation fields must be completed in the Agency Information section, and the Court Name field must be filled in and auto print must be turned on.

	Once this information has been added, tab past the fine field again and the citation will pull a number.		Once this information has been added, tab past the fine field again and the citation will pull a number.

Admin: /* The Session has Expired */

2025-08-13T15:48:13Z

The Session has Expired

← Older revision		Revision as of 11:48, 13 August 2025
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	If all of the above have been checked and users still cannot connect, IT or the agency admin should contact TraCS Support.		If all of the above have been checked and users still cannot connect, IT or the agency admin should contact TraCS Support.

	====The Session has Expired====		====The Login Session has Expired====

	As of TraCS Baseline Version 20.01.55, login sessions will expire after 12 hours, regardless of activity.   Users must exit out of TraCS and log back in to restore connectivity.		As of TraCS Baseline Version 20.01.55, login sessions will expire after 12 hours, regardless of activity.   Users must exit out of TraCS and log back in to restore connectivity.

Admin at 15:47, 13 August 2025

2025-08-13T15:47:38Z

← Older revision		Revision as of 11:47, 13 August 2025
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	:The officer is in an area with poor or no connectivity.		:The officer is in an area with poor or no connectivity.

	:TraCS has been open for 12 hours and the session has expired.		:TraCS has been open for 12 hours and the login session has expired.

	:The application pool on the web server needs to be restarted (non-hosted agencies).		:The application pool on the web server needs to be restarted (non-hosted agencies).

Admin at 15:47, 13 August 2025

2025-08-13T15:47:04Z

← Older revision		Revision as of 11:47, 13 August 2025
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	:The officer is in an area with poor or no connectivity.		:The officer is in an area with poor or no connectivity.

			:TraCS has been open for 12 hours and the session has expired.

	:The application pool on the web server needs to be restarted (non-hosted agencies).		:The application pool on the web server needs to be restarted (non-hosted agencies).
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	If all of the above have been checked and users still cannot connect, IT or the agency admin should contact TraCS Support.		If all of the above have been checked and users still cannot connect, IT or the agency admin should contact TraCS Support.

			====The Session has Expired====

			As of TraCS Baseline Version 20.01.55, login sessions will expire after 12 hours, regardless of activity.   Users must exit out of TraCS and log back in to restore connectivity.

			See [https://www.tracsflorida.org/wiki/index.php?title=TraCS_Login_Session_Timeout this page] for details.

	====The Application Pool Needs to be Restarted (Non-Hosted Agencies)====		====The Application Pool Needs to be Restarted (Non-Hosted Agencies)====

Admin: /* Why It Happens */

2025-01-08T16:31:35Z

Why It Happens

← Older revision		Revision as of 12:31, 8 January 2025
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	This occurs because after the number was pulled initially, TraCS and/or the computer was shut down with the form open.   The number cannot save to the form, and the Form Number field will be blank the next time the form is opened.		This occurs because after the number was pulled initially, TraCS and/or the computer was shut down with the form open.   The number cannot save to the form, and the Form Number field will be blank the next time the form is opened.

	Prior to Version 15.0.12, if the officer ~~revalidates~~ a form that already ~~has~~ a number assigned, ~~it assigns~~ a brand new one.		Prior to Version 15.0.12, if the officer revalidated a form that already had a number assigned, TraCS would assign a brand new one.

	The new logic prevents this.		The new logic prevents this.