I Cannot See Forms For Other Users - Revision history

Admin at 13:57, 30 April 2024

2024-04-30T13:57:27Z

← Older revision		Revision as of 09:57, 30 April 2024
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	2. The officer has not synced their work with the server.   Have the officer log into TraCS on the machine where the report was created so it syncs.		2. The officer has not synced their work with the server.   Have the officer log into TraCS on the machine where the report was created so it syncs.

	3. You did not press Clear Dates on the Form tab before performing your search.		3. You did not press Clear Dates on the Form tab before performing your search.   Go to the Form tab and press Clear Dates and start over.

	4. You have other search criteria entered on the other tabs.   Go to the Form tab and press Clear and start over.		4. You have other search criteria entered on the other tabs.   Go to the Form tab and press Clear and start over.

Admin at 21:38, 19 April 2024

2024-04-19T21:38:41Z

← Older revision		Revision as of 17:38, 19 April 2024
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	<u>Administrators</u>		<u>Administrators</u>

	If you have ruled out #1 through #7 above, then the user's account is not set up correctly.   The Associated Users section on the User Profile is likely blank.   In order to view reports, the agency must be added to the Associated Users section and the Records level added to it.		If you have ruled out #1 through #7 above, then the user's account is not set up correctly.   The Associated Users section on the User Profile is likely blank.   In order to view reports, the agency must be added to the Associated Users section and the Records level added to the agency.

	To fix this, log into the Configuration Manager or User Management Web Portal and locate the user to be updated.   In the Associated Users section, press Add or Add Users.   Search for your agency name on the list, check the box next to it, and press OK.   Press the three dots (config manager) or pencil (web portal) to the right and uncheck all boxes except for Records.   Press Apply or Submit to save.   Have the user log out and back in for the change to take effect.		To fix this, log into the Configuration Manager or User Management Web Portal and locate the user to be updated.   In the Associated Users section, press Add or Add Users.   Search for your agency name on the list, check the box next to it, and press OK.   Press the three dots (config manager) or pencil (web portal) to the right and uncheck all boxes except for Records.   Press Apply or Submit to save.   Have the user log out and back in for the change to take effect.

Admin at 21:37, 19 April 2024

2024-04-19T21:37:02Z

← Older revision		Revision as of 17:37, 19 April 2024
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	If you have ruled out #1 through #7 above, then the user's account is not set up correctly.   The Associated Users section on the User Profile is likely blank.   In order to view reports, the agency must be added to the Associated Users section and the Records level added to it.		If you have ruled out #1 through #7 above, then the user's account is not set up correctly.   The Associated Users section on the User Profile is likely blank.   In order to view reports, the agency must be added to the Associated Users section and the Records level added to it.

	To fix this, log into the Configuration Manager or Web Portal and locate the user to be updated.   In the Associated Users section, press Add or Add Users.   Search for your agency name on the list, check the box next to it, and press OK.   Press the three dots (config manager) or pencil (web portal) to the right and uncheck all boxes except for Records.   Press Apply or Submit to save.   Have the user log out and back in for the change to take effect.		To fix this, log into the Configuration Manager or User Management Web Portal and locate the user to be updated.   In the Associated Users section, press Add or Add Users.   Search for your agency name on the list, check the box next to it, and press OK.   Press the three dots (config manager) or pencil (web portal) to the right and uncheck all boxes except for Records.   Press Apply or Submit to save.   Have the user log out and back in for the change to take effect.

Admin at 21:35, 19 April 2024

2024-04-19T21:35:56Z

← Older revision		Revision as of 17:35, 19 April 2024
Line 21:		Line 21:
	If you have ruled out #1 through #7 above, then the user's account is not set up correctly.   The Associated Users section on the User Profile is likely blank.   In order to view reports, the agency must be added to the Associated Users section and the Records level added to it.		If you have ruled out #1 through #7 above, then the user's account is not set up correctly.   The Associated Users section on the User Profile is likely blank.   In order to view reports, the agency must be added to the Associated Users section and the Records level added to it.

	To do this, log into the Configuration Manager or Web Portal and locate the user to be updated.   In the Associated Users section, press Add or Add Users.   Search for your agency name on the list, check the box next to it, and press OK.   Press the three dots (config manager) or pencil (web portal) to the right and uncheck all boxes except for Records.   Press Apply or Submit to save.		To fix this, log into the Configuration Manager or Web Portal and locate the user to be updated.   In the Associated Users section, press Add or Add Users.   Search for your agency name on the list, check the box next to it, and press OK.   Press the three dots (config manager) or pencil (web portal) to the right and uncheck all boxes except for Records.   Press Apply or Submit to save.   Have the user log out and back in for the change to take effect.

Admin at 21:33, 19 April 2024

2024-04-19T21:33:32Z

← Older revision		Revision as of 17:33, 19 April 2024
Line 5:		Line 5:
	2. The officer has not synced their work with the server.   Have the officer log into TraCS on the machine where the report was created so it syncs.		2. The officer has not synced their work with the server.   Have the officer log into TraCS on the machine where the report was created so it syncs.

	3. You did not Clear Dates on the Form tab before performing your search.		3. You did not press Clear Dates on the Form tab before performing your search.

	4. You have other search criteria entered on the other tabs.   Go to the Form tab and press Clear and start over.		4. You have other search criteria entered on the other tabs.   Go to the Form tab and press Clear and start over.

Admin at 21:32, 19 April 2024

2024-04-19T21:32:03Z

← Older revision		Revision as of 17:32, 19 April 2024
Line 19:		Line 19:
	<u>Administrators</u>		<u>Administrators</u>

	If you have ruled out #1 through #7 above, then the user's account is not set up correctly.   The Associated Users section on the User Profile is likely blank.   In order to view reports, the agency must be added to the Associated Users section ~~of the User Profile~~ and the Records level added to it.		If you have ruled out #1 through #7 above, then the user's account is not set up correctly.   The Associated Users section on the User Profile is likely blank.   In order to view reports, the agency must be added to the Associated Users section and the Records level added to it.

	To do this, log into the Configuration Manager or Web Portal and locate the user to be updated.   In the Associated Users section, press Add or Add Users.   Search for your agency name on the list, check the box next to it, and press OK.   Press the three dots (config manager) or pencil (web portal) to the right and uncheck all boxes except for Records.   Press Apply or Submit to save.		To do this, log into the Configuration Manager or Web Portal and locate the user to be updated.   In the Associated Users section, press Add or Add Users.   Search for your agency name on the list, check the box next to it, and press OK.   Press the three dots (config manager) or pencil (web portal) to the right and uncheck all boxes except for Records.   Press Apply or Submit to save.

Admin at 21:28, 19 April 2024

2024-04-19T21:28:47Z

← Older revision		Revision as of 17:28, 19 April 2024
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	1. The report is not in TraCS.		1. The report is not in TraCS.

	2. ~~You did~~ not ~~Clear Dates before performing your search~~.		2. The officer has not synced their work with the server.   Have the officer log into TraCS on the machine where the report was created so it syncs.

	3. You ~~are performing your search~~ on ~~the Case tab instead of~~ the Form tab ~~or the Custom tab~~.		3. You did not Clear Dates on the Form tab before performing your search.

	4. You have ~~an incorrect case number or the case number was~~ entered ~~incorrectly~~ on the ~~report~~.   ~~Try using~~ the ~~asterisk (*) as a wildcard~~.		4. You have other search criteria entered on the other tabs.   Go to the Form tab and press Clear and start over.

	5. ~~The subject name, vehicle tab number, VIN, or DL number you~~ are ~~searching was entered incorrectly~~ on the ~~report(s) in TraCS.   Try using~~ the ~~asterisk (*) as a wildcard~~.		5. You are performing your search on the Case tab instead of the Form tab or the Custom tab.

	6. If you cannot see any reports for other users at all, then your account is not set up correctly.   Contact your agency TraCS administrator or TraCS Support for assistance.		6. You have an incorrect case number or the case number was entered incorrectly on the report.   Try using the asterisk (*) as a wildcard.

			7. The subject name, vehicle tab number, VIN, or DL number you are searching was entered incorrectly on the report in TraCS.   Try using the asterisk (*) as a wildcard.

			8. If you cannot see any reports for other users at all, then your account is not set up correctly.   Contact your agency TraCS administrator or TraCS Support for assistance.

	<u>Administrators</u>		<u>Administrators</u>

	If you have ruled out #1 through #5 above, then the user's account is not set up correctly.   In order to view reports, the agency must be added to the Associated Users section of the User Profile and the Records level added to it.		If you have ruled out #1 through #7 above, then the user's account is not set up correctly.   The Associated Users section on the User Profile is likely blank.   In order to view reports, the agency must be added to the Associated Users section of the User Profile and the Records level added to it.

	To do this, log into the Configuration Manager or Web Portal and locate the user to be updated.   In the Associated Users section, press Add or Add Users.   Search for your agency name on the list, check the box next to it, and press OK.   Press the three dots (config manager) or pencil (web portal) to the right and uncheck all boxes except for Records.   Press Apply or Submit to save.		To do this, log into the Configuration Manager or Web Portal and locate the user to be updated.   In the Associated Users section, press Add or Add Users.   Search for your agency name on the list, check the box next to it, and press OK.   Press the three dots (config manager) or pencil (web portal) to the right and uncheck all boxes except for Records.   Press Apply or Submit to save.

Admin at 21:20, 19 April 2024

2024-04-19T21:20:40Z

← Older revision		Revision as of 17:20, 19 April 2024
Line 17:		Line 17:
	If you have ruled out #1 through #5 above, then the user's account is not set up correctly.   In order to view reports, the agency must be added to the Associated Users section of the User Profile and the Records level added to it.		If you have ruled out #1 through #5 above, then the user's account is not set up correctly.   In order to view reports, the agency must be added to the Associated Users section of the User Profile and the Records level added to it.

	To do this, log into the Configuration Manager or Web Portal and locate the user to be updated.   In the Associated Users section, press Add.   Search for your agency name on the list, check the box next to it, and press OK.   Press the three dots (config manager) or pencil (web portal) to the right and uncheck all boxes except for Records.   Press Apply or Submit to save.		To do this, log into the Configuration Manager or Web Portal and locate the user to be updated.   In the Associated Users section, press Add or Add Users.   Search for your agency name on the list, check the box next to it, and press OK.   Press the three dots (config manager) or pencil (web portal) to the right and uncheck all boxes except for Records.   Press Apply or Submit to save.

Admin: Created page with "If you can see your own reports but cannot find reports for other users, there are several reasons this might be happening. 1. The report is not in TraCS. 2. You did not Clear Dates before performing your search. 3. You are performing your search on the Case tab instead of the Form tab or the Custom tab. 4. You have an incorrect case number or the case number was entered incorrectly on the report. Try using the asterisk (*) as a wildcard. 5. The subject..."

2024-04-19T21:18:53Z

Created page with "If you can see your own reports but cannot find reports for other users, there are several reasons this might be happening. 1. The report is not in TraCS. 2. You did not Clear Dates before performing your search. 3. You are performing your search on the Case tab instead of the Form tab or the Custom tab. 4. You have an incorrect case number or the case number was entered incorrectly on the report. Try using the asterisk (*) as a wildcard. 5. The subject..."

New page

If you can see your own reports but cannot find reports for other users, there are several reasons this might be happening.

1. The report is not in TraCS.

2. You did not Clear Dates before performing your search.

3. You are performing your search on the Case tab instead of the Form tab or the Custom tab.

4. You have an incorrect case number or the case number was entered incorrectly on the report.   Try using the asterisk (*) as a wildcard.

5. The subject name, vehicle tab number, VIN, or DL number you are searching was entered incorrectly on the report(s) in TraCS.   Try using the asterisk (*) as a wildcard.

6. If you cannot see any reports for other users at all, then your account is not set up correctly.   Contact your agency TraCS administrator or TraCS Support for assistance.

<u>Administrators</u>

If you have ruled out #1 through #5 above, then the user's account is not set up correctly.   In order to view reports, the agency must be added to the Associated Users section of the User Profile and the Records level added to it.

To do this, log into the Configuration Manager or Web Portal and locate the user to be updated.   In the Associated Users section, press Add.   Search for your agency name on the list, check the box next to it, and press OK.   Press the three dots (config manager) or pencil (web portal) to the right and uncheck all boxes except for Records.   Press Apply or Submit to save.