Restarting Services on the Application Server - Revision history

Admin at 13:10, 2 April 2024

2024-04-02T13:10:31Z

← Older revision		Revision as of 09:10, 2 April 2024
Line 9:		Line 9:
	On the application server, open the Services application.   Scroll down until you see the four TraCS services.   Restart all four, even if they show as Running.   If that fixes the issue, email services should resume shortly after the restart.   You may have to wait up to 1 day to confirm that export services have resumed.		On the application server, open the Services application.   Scroll down until you see the four TraCS services.   Restart all four, even if they show as Running.   If that fixes the issue, email services should resume shortly after the restart.   You may have to wait up to 1 day to confirm that export services have resumed.

	Please take the actions above before contacting TraCS Support.   ~~Remember, we do not host~~ you~~.   You~~ are self-hosted on your own servers~~.  ~~ TraCS does not have access ~~to your servers~~ to do these steps for you.		Please take the actions above before contacting TraCS Support.   Since you are self-hosted on your own servers, TraCS does not have access to do these steps for you.

	[[File:RestartServices.png]]		[[File:RestartServices.png]]

Admin at 16:29, 29 March 2024

2024-03-29T16:29:56Z

← Older revision		Revision as of 12:29, 29 March 2024
Line 10:		Line 10:

	Please take the actions above before contacting TraCS Support.   Remember, we do not host you.   You are self-hosted on your own servers.   TraCS does not have access to your servers to do these steps for you.		Please take the actions above before contacting TraCS Support.   Remember, we do not host you.   You are self-hosted on your own servers.   TraCS does not have access to your servers to do these steps for you.

			[[File:RestartServices.png]]

Admin at 14:59, 29 March 2024

2024-03-29T14:59:09Z

← Older revision		Revision as of 10:59, 29 March 2024
Line 7:		Line 7:
	If you are a self-hosted agency and you get complaints that driver exchange, tow, and/or rejection emails are not being received and/or the clerk is not receiving citations, the first step is to check to see if TraCS services on the application server have stopped.		If you are a self-hosted agency and you get complaints that driver exchange, tow, and/or rejection emails are not being received and/or the clerk is not receiving citations, the first step is to check to see if TraCS services on the application server have stopped.

	On the application server, open Services.   Scroll down until you see the four TraCS services.   Restart all four.   If that fixes the issue, email services should resume shortly after the restart.   You may have to wait up to 1 day to confirm that export services have resumed.		On the application server, open the Services application.   Scroll down until you see the four TraCS services.   Restart all four, even if they show as Running.   If that fixes the issue, email services should resume shortly after the restart.   You may have to wait up to 1 day to confirm that export services have resumed.

	Please take the actions above before contacting TraCS Support.   Remember, we do not host you.   You are self-hosted on your own servers.   TraCS does not have access to your servers to do these steps for you.		Please take the actions above before contacting TraCS Support.   Remember, we do not host you.   You are self-hosted on your own servers.   TraCS does not have access to your servers to do these steps for you.

Admin: Created page with "===Hosted Agencies=== If you are a hosted agency and you get complaints that driver exchange, tow, and/or rejection emails are not being received and/or the clerk is not receiving citations, TraCS services on the application server may have stopped. Contact TraCS Support. ===Non Hosted Agencies=== If you are a self-hosted agency and you get complaints that driver exchange, tow, and/or rejection emails are not being received and/or the clerk is not receiving ci..."

2024-03-29T14:55:18Z

Created page with "===Hosted Agencies=== If you are a hosted agency and you get complaints that driver exchange, tow, and/or rejection emails are not being received and/or the clerk is not receiving citations, TraCS services on the application server may have stopped. Contact TraCS Support. ===Non Hosted Agencies=== If you are a self-hosted agency and you get complaints that driver exchange, tow, and/or rejection emails are not being received and/or the clerk is not receiving ci..."

New page

===Hosted Agencies===

If you are a hosted agency and you get complaints that driver exchange, tow, and/or rejection emails are not being received and/or the clerk is not receiving citations, TraCS services on the application server may have stopped.   Contact TraCS Support.

===Non Hosted Agencies===

If you are a self-hosted agency and you get complaints that driver exchange, tow, and/or rejection emails are not being received and/or the clerk is not receiving citations, the first step is to check to see if TraCS services on the application server have stopped.

On the application server, open Services.   Scroll down until you see the four TraCS services.   Restart all four.   If that fixes the issue, email services should resume shortly after the restart.   You may have to wait up to 1 day to confirm that export services have resumed.

Please take the actions above before contacting TraCS Support.   Remember, we do not host you.   You are self-hosted on your own servers.   TraCS does not have access to your servers to do these steps for you.