Signal 4 Location Tool - Revision history

Admin: /* The Map is Launching in Internet Explorer (IE) */

2026-10-20T16:11:45Z

The Map is Launching in Internet Explorer (IE)

← Older revision		Revision as of 12:11, 20 October 2026
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	====The Map is Launching in Internet Explorer (IE)====		====The Map is Launching in Internet Explorer (IE)====

	If your default browser is ~~already~~ set to Edge but the tool is launching in IE, complete the steps below.		If your default browser is set to Edge but the tool is launching in IE, complete the steps below.

	:In Edge, go to Settings<br>Default Browser<br>Internet Explorer Compatibility<br>Allow sites to be reloaded in Internet Explorer mode (IE mode)<br>Set it to Don't Allow then press Restart.		:In Edge, go to Settings<br>Default Browser<br>Internet Explorer Compatibility<br>Allow sites to be reloaded in Internet Explorer mode (IE mode)<br>Set it to Don't Allow then press Restart.

Admin at 16:07, 20 October 2026

2026-10-20T16:07:03Z

← Older revision		Revision as of 12:07, 20 October 2026
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	Also make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.		Also make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

	====The ~~Tool~~ is Launching in Internet Explorer (IE)====		====The Map is Launching in Internet Explorer (IE)====

	If your default browser is already set to Edge but the tool is launching in IE, complete the steps below.		If your default browser is already set to Edge but the tool is launching in IE, complete the steps below.

Admin at 16:06, 20 October 2026

2026-10-20T16:06:22Z

← Older revision		Revision as of 12:06, 20 October 2026
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	Also make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.		Also make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

			====The Tool is Launching in Internet Explorer (IE)====

	If your default browser is already set to Edge but the tool is launching in IE, complete the steps below.		If your default browser is already set to Edge but the tool is launching in IE, complete the steps below.

Admin: /* Signal 4 Support */

2026-09-21T18:36:00Z

Signal 4 Support

← Older revision		Revision as of 14:36, 21 September 2026
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	===Signal 4 Support===		===Signal 4 Support===

	Any feedback on the geolocation tool for issues not listed on this page~~, requests for additions/changes to street names, or requests for map updates~~ should be directed to Signal 4 Support.		Any feedback on the geolocation tool or requests for assistance with issues not listed on this page should be directed to Signal 4 Support.

	[mailto:s4-support@ufl.edu s4-support@ufl.edu]		[mailto:s4-support@ufl.edu s4-support@ufl.edu]

	Help Desk Phone: 352-294-1496		Help Desk Phone: 352-294-1496

			''Signal 4 does not handle street name additions, updates, or corrections to the map itself.''   See [https://www.tracsflorida.org/wiki/index.php?title=Street_List_-_Additions_and_Updates this page] for further information.

Admin: /* Accept Point Only Message */

2026-09-21T18:32:14Z

Accept Point Only Message

← Older revision		Revision as of 14:32, 21 September 2026
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	====Accept Point Only Message====		====Accept Point Only Message====

	If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, ~~see~~ [https://www.tracsflorida.org/wiki/index.php?title=~~Street_List_-_Additions_and_Updates~~#~~Signal_4_Plotting this page~~].		If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, first, ''be sure that you have selected the Location Type that matches the area where your incident occurred.''

			For example, if you select Intersection and then plot outside of an intersection, you will get "No intersection found within on basemap within 100 feet."   Or, if you select Road Segment and then plot an at an intersection or off-roadway location, you will get "No road segment found within on basemap within 100 feet."   In both instances, replot by moving the point or by selecting the correct Location Type and replotting the location.

			If you have selected a Location Type that matches the area where your incident occurred and you are getting "Accept Point Only," take a screenshot of the popup and the surrounding area and report the issue to [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Signal_4_Support Signal 4 Support].   Include the screenshot along with the city, county, and any other information pertaining to the area.

			[[File:AcceptPointOnly.png]] [[File:IntersectionPointOnly.png]]

	===Signal 4 Support===		===Signal 4 Support===

Admin at 18:29, 21 September 2026

2026-09-21T18:29:04Z

← Older revision		Revision as of 14:29, 21 September 2026
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	[[File:NoNetwork.png]]		[[File:NoNetwork.png]]

			====Accept Point Only Message====

			If you are getting "Accept Point Only" when plotting a location using the Signal 4 Location tool, see [https://www.tracsflorida.org/wiki/index.php?title=Street_List_-_Additions_and_Updates#Signal_4_Plotting this page].

	===Signal 4 Support===		===Signal 4 Support===

Admin at 21:35, 26 March 2026

2026-03-26T21:35:35Z

← Older revision		Revision as of 17:35, 26 March 2026
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	:[[File:Windows11Location.png]]		:[[File:Windows11Location.png]]

	2. Client machines must use Chrome, or Edge as the browser.		2. Client machines must use Chrome, Firefox, or Edge as the browser.
	:TraCS will launch whichever browser is set as the default on the client machine.		:TraCS will launch whichever browser is set as the default on the client machine.
	:If you would like to set Chrome or Edge as the default browser on for TraCS on a machine, instructions are on [https://www.youtube.com/watch?v=rvAI73p74MA this YouTube page].   This will not affect the default browser that they have chosen for Windows.   If you would like a default browser setting pushed out agency wide, let us know.		:If you would like to set Chrome, Firefox or Edge as the default browser on for TraCS on a machine, instructions are on [https://www.youtube.com/watch?v=rvAI73p74MA this YouTube page].   This will not affect the default browser that they have chosen for Windows.   If you would like a default browser setting pushed out agency wide, let us know.

	3. Machines must allow Signal 4 to access their location in their browser.		3. Machines must allow Signal 4 to access their location in their browser.
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	====The Map is Blank====		====The Map is Blank====

	If the location tool launches, but the map is blank or grayed out, check to make sure you are using Chrome or Edge for your browser.		If the location tool launches, but the map is blank or grayed out, check to make sure you are using Chrome, Firefox or Edge for your browser.

	First, clear your browser cache per the instructions on [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache this page].		First, clear your browser cache per the instructions on [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache this page].

	If you are already using Chrome or Edge and clearing the cache does resolve the issue, change your default browser to ~~the other~~ one.		If you are already using Chrome, Firefox or Edge and clearing the cache does resolve the issue, change your default browser to another authorized one.

	Also make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.		Also make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.
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	====Network Error====		====Network Error====

	If you are getting a pop up that states, "NO NETWORK… A connected network interface card could not be found.   The location tool is unavailable without network connectivity.", this means that TraCS is attempting to obtain the MAC address as a step in verifying ~~a good,~~ secure connection, and nothing ~~is being~~ returned ~~to it~~.   Your network, firewall, anti-virus, and/or VPN need to be adjusted.   See [https://www.tracsflorida.org/wiki/index.php?title=Network_Configurations_and_Exceptions this page] for exceptions that must be added.		If you are getting a pop up that states, "NO NETWORK… A connected network interface card could not be found.   The location tool is unavailable without network connectivity.", this means that TraCS is attempting to obtain the MAC address as a step in verifying the best available secure connection, and nothing has been returned from your network.   Your network, firewall, anti-virus, and/or VPN may need to be adjusted.   See [https://www.tracsflorida.org/wiki/index.php?title=Network_Configurations_and_Exceptions this page] for exceptions that must be added.

	[[File:NoNetwork.png]]		[[File:NoNetwork.png]]

Admin: /* The Map is Blank */

2026-02-12T15:35:33Z

The Map is Blank

← Older revision		Revision as of 11:35, 12 February 2026
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	First, clear your browser cache per the instructions on [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache this page].		First, clear your browser cache per the instructions on [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache this page].

	If you are already using Chrome or Edge and clearing the cache does resolve the issue, change your default browser to ~~one of~~ the other ~~two~~.		If you are already using Chrome or Edge and clearing the cache does resolve the issue, change your default browser to the other one.

	Also make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.		Also make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

Admin: /* The Map is Slow to Load */

2026-02-12T15:26:23Z

The Map is Slow to Load

← Older revision		Revision as of 11:26, 12 February 2026
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	If the map is slow to load on the location tool or the diagram tool, try clearing your browser cache.   Instructions on how to do that are [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache here].   When you do it, be sure to select All Time for the Time Range.		If the map is slow to load on the location tool or the diagram tool, try clearing your browser cache.   Instructions on how to do that are [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache here].   When you do it, be sure to select All Time for the Time Range.

	If clearing your cache does not solve the issue, you likely have a poor or slow VPN or network connection.		If [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache clearing your cache] does not solve the issue, you likely have a poor or slow VPN or network connection.

	====The Map is Blank====		====The Map is Blank====

Admin: /* The Tool Does Not Launch */

2026-02-12T15:25:13Z

The Tool Does Not Launch

← Older revision		Revision as of 11:25, 12 February 2026
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	If the tool does not launch and your cursor jumps to the Zone field on the form, the issue is one of the following:		If the tool does not launch and your cursor jumps to the Zone field on the form, the issue is one of the following:

	Your network is blocking access to Signal 4.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Network_Configuration Network Configuration].		:Your network is blocking access to Signal 4.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Network_Configuration Network Configuration].

	:Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed.   Contact your IT department and request that Chrome be installed.		:Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed.   Contact your IT department and request that Chrome be installed.