Signal 4 Location Tool - Revision history

Admin at 21:35, 26 March 2026

2026-03-26T21:35:35Z

← Older revision		Revision as of 17:35, 26 March 2026
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	:[[File:Windows11Location.png]]		:[[File:Windows11Location.png]]

	2. Client machines must use Chrome, or Edge as the browser.		2. Client machines must use Chrome, Firefox, or Edge as the browser.
	:TraCS will launch whichever browser is set as the default on the client machine.		:TraCS will launch whichever browser is set as the default on the client machine.
	:If you would like to set Chrome or Edge as the default browser on for TraCS on a machine, instructions are on [https://www.youtube.com/watch?v=rvAI73p74MA this YouTube page].   This will not affect the default browser that they have chosen for Windows.   If you would like a default browser setting pushed out agency wide, let us know.		:If you would like to set Chrome, Firefox or Edge as the default browser on for TraCS on a machine, instructions are on [https://www.youtube.com/watch?v=rvAI73p74MA this YouTube page].   This will not affect the default browser that they have chosen for Windows.   If you would like a default browser setting pushed out agency wide, let us know.

	3. Machines must allow Signal 4 to access their location in their browser.		3. Machines must allow Signal 4 to access their location in their browser.
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	====The Map is Blank====		====The Map is Blank====

	If the location tool launches, but the map is blank or grayed out, check to make sure you are using Chrome or Edge for your browser.		If the location tool launches, but the map is blank or grayed out, check to make sure you are using Chrome, Firefox or Edge for your browser.

	First, clear your browser cache per the instructions on [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache this page].		First, clear your browser cache per the instructions on [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache this page].

	If you are already using Chrome or Edge and clearing the cache does resolve the issue, change your default browser to ~~the other~~ one.		If you are already using Chrome, Firefox or Edge and clearing the cache does resolve the issue, change your default browser to another authorized one.

	Also make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.		Also make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.
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	====Network Error====		====Network Error====

	If you are getting a pop up that states, "NO NETWORK… A connected network interface card could not be found.   The location tool is unavailable without network connectivity.", this means that TraCS is attempting to obtain the MAC address as a step in verifying ~~a good,~~ secure connection, and nothing ~~is being~~ returned ~~to it~~.   Your network, firewall, anti-virus, and/or VPN need to be adjusted.   See [https://www.tracsflorida.org/wiki/index.php?title=Network_Configurations_and_Exceptions this page] for exceptions that must be added.		If you are getting a pop up that states, "NO NETWORK… A connected network interface card could not be found.   The location tool is unavailable without network connectivity.", this means that TraCS is attempting to obtain the MAC address as a step in verifying the best available secure connection, and nothing has been returned from your network.   Your network, firewall, anti-virus, and/or VPN may need to be adjusted.   See [https://www.tracsflorida.org/wiki/index.php?title=Network_Configurations_and_Exceptions this page] for exceptions that must be added.

	[[File:NoNetwork.png]]		[[File:NoNetwork.png]]

Admin: /* The Map is Blank */

2026-02-12T15:35:33Z

The Map is Blank

← Older revision		Revision as of 11:35, 12 February 2026
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	First, clear your browser cache per the instructions on [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache this page].		First, clear your browser cache per the instructions on [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache this page].

	If you are already using Chrome or Edge and clearing the cache does resolve the issue, change your default browser to ~~one of~~ the other ~~two~~.		If you are already using Chrome or Edge and clearing the cache does resolve the issue, change your default browser to the other one.

	Also make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.		Also make sure that your location is allowed in both Windows and in your browser.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Client_Machine_Configuration Client Machine Configuration] for further information.

Admin: /* The Map is Slow to Load */

2026-02-12T15:26:23Z

The Map is Slow to Load

← Older revision		Revision as of 11:26, 12 February 2026
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	If the map is slow to load on the location tool or the diagram tool, try clearing your browser cache.   Instructions on how to do that are [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache here].   When you do it, be sure to select All Time for the Time Range.		If the map is slow to load on the location tool or the diagram tool, try clearing your browser cache.   Instructions on how to do that are [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache here].   When you do it, be sure to select All Time for the Time Range.

	If clearing your cache does not solve the issue, you likely have a poor or slow VPN or network connection.		If [https://www.tracsflorida.org/wiki/index.php?title=How_To_Clear_Your_Browser_Cache clearing your cache] does not solve the issue, you likely have a poor or slow VPN or network connection.

	====The Map is Blank====		====The Map is Blank====

Admin: /* The Tool Does Not Launch */

2026-02-12T15:25:13Z

The Tool Does Not Launch

← Older revision		Revision as of 11:25, 12 February 2026
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	If the tool does not launch and your cursor jumps to the Zone field on the form, the issue is one of the following:		If the tool does not launch and your cursor jumps to the Zone field on the form, the issue is one of the following:

	Your network is blocking access to Signal 4.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Network_Configuration Network Configuration].		:Your network is blocking access to Signal 4.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Network_Configuration Network Configuration].

	:Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed.   Contact your IT department and request that Chrome be installed.		:Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed.   Contact your IT department and request that Chrome be installed.

Admin: /* The Tool Does Not Launch */

2026-02-12T15:24:52Z

The Tool Does Not Launch

← Older revision		Revision as of 11:24, 12 February 2026
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	:Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed.   Contact your IT department and request that Chrome be installed.		:Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed.   Contact your IT department and request that Chrome be installed.

	:There is no agency ORI associated with your installation.   TraCS needs an ORI in order to launch the tool.   If none is present, the map will not open.   Contact your IT department to request a fresh install.		:There is no agency ORI associated with your TraCS installation.   TraCS needs an ORI in order to launch the tool.   If none is present, the map will not open.   Contact your IT department to request a fresh install.

	:There is something else wrong with the installation.   Contact your IT department to request a fresh install.		:There is something else wrong with the TraCS installation.   Contact your IT department to request a fresh install.

	====The Locate Button is Not Available====		====The Locate Button is Not Available====

Admin: /* The Tool Does Not Launch */

2026-02-12T15:24:18Z

The Tool Does Not Launch

← Older revision		Revision as of 11:24, 12 February 2026
Line 73:		Line 73:
	Your network is blocking access to Signal 4.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Network_Configuration Network Configuration].		Your network is blocking access to Signal 4.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Network_Configuration Network Configuration].

	Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed.   Contact your IT department and request that Chrome be installed.		:Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed.   Contact your IT department and request that Chrome be installed.

	There is no agency ORI associated with your installation.   TraCS needs an ORI in order to launch the tool.   If none is present, the map will not open.   Contact your IT department to request a fresh install.		:There is no agency ORI associated with your installation.   TraCS needs an ORI in order to launch the tool.   If none is present, the map will not open.   Contact your IT department to request a fresh install.

	There is something else wrong with the installation.   Contact your IT department to request a fresh install.		:There is something else wrong with the installation.   Contact your IT department to request a fresh install.

	====The Locate Button is Not Available====		====The Locate Button is Not Available====

Admin: /* The Tool Does Not Launch */

2026-02-12T15:23:52Z

The Tool Does Not Launch

← Older revision		Revision as of 11:23, 12 February 2026
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	If the tool does not launch and your cursor jumps to the Zone field on the form, the issue is one of the following:		If the tool does not launch and your cursor jumps to the Zone field on the form, the issue is one of the following:

	Your network is blocking access to Signal 4. See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Network_Configuration Network Configuration].		Your network is blocking access to Signal 4.   See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Network_Configuration Network Configuration].

	Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed.   Contact your IT department and request that Chrome be installed.		Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed.   Contact your IT department and request that Chrome be installed.

Admin: /* The Tool Does Not Launch */

2026-02-12T15:23:25Z

The Tool Does Not Launch

← Older revision		Revision as of 11:23, 12 February 2026
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	::[[File:LocateMapTaskbar.png]]		::[[File:LocateMapTaskbar.png]]

	If the tool does not launch and your cursor jumps to the Zone field on the form, the issue is ~~likely with your TraCS installation.   TraCS needs an agency ORI in order to launch~~ the ~~tool.   If none is present, the map will not open.   Contact your IT department to request a fresh install.~~		If the tool does not launch and your cursor jumps to the Zone field on the form, the issue is one of the following:

	~~If nothing at all happens when you press the Locate button the issue~~ is ~~likely one of the following~~:		Your network is blocking access to Signal 4. See [https://www.tracsflorida.org/wiki/index.php?title=Signal_4_Location_Tool#Network_Configuration Network Configuration].

	1. Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed. ~~<br> 2~~. There is something wrong with your ~~TraCS installation~~.		Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed.   Contact your IT department and request that Chrome be installed.

			There is no agency ORI associated with your installation.   TraCS needs an ORI in order to launch the tool.   If none is present, the map will not open.   Contact your IT department to request a fresh install.

			There is something else wrong with the installation.   Contact your IT department to request a fresh install.

	====The Locate Button is Not Available====		====The Locate Button is Not Available====

Admin: /* The Tool Does Not Launch */

2026-02-12T15:17:37Z

The Tool Does Not Launch

← Older revision		Revision as of 11:17, 12 February 2026
Line 73:		Line 73:
	If nothing at all happens when you press the Locate button the issue is likely one of the following:		If nothing at all happens when you press the Locate button the issue is likely one of the following:

	1. Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed~~. &nbsp: Contact your IT department to request that they install Chrome~~. <br> 2. There is something wrong with your TraCS installation~~.   Contact your IT department to request a fresh install~~.		1. Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed. <br> 2. There is something wrong with your TraCS installation.

	====The Locate Button is Not Available====		====The Locate Button is Not Available====

Admin: /* The Tool Does Not Launch */

2026-02-12T15:15:49Z

The Tool Does Not Launch

← Older revision		Revision as of 11:15, 12 February 2026
Line 73:		Line 73:
	If nothing at all happens when you press the Locate button the issue is likely one of the following:		If nothing at all happens when you press the Locate button the issue is likely one of the following:

	1. Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed.   Contact your IT department to request that they install Chrome. <br>2. There is something wrong with your TraCS installation.   Contact your IT department to request a fresh install.		1. Chrome is pushed out to the agency as the default browser for TraCS and the machine doesn't have Chrome installed. &nbsp: Contact your IT department to request that they install Chrome. <br> 2. There is something wrong with your TraCS installation.   Contact your IT department to request a fresh install.

	====The Locate Button is Not Available====		====The Locate Button is Not Available====