TraCS Login Session Timeout - Revision history

Admin at 16:41, 3 September 2026

2026-09-03T16:41:48Z

← Older revision		Revision as of 12:41, 3 September 2026
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	If you are on Version 17 and a user is still signed in after 12 hours, TraCS will close and the user will be logged off.		If you are on Version 17 and a user is still signed in after 12 hours, TraCS will close and the user will be logged off.

	Any forms they are working on will not sync with the server and progress on active forms may be lost.		Any forms they are working on will not sync with the server and progress on active forms, including form numbers that were pulled, may be lost.

	Any new defaults set up during that session will not save to the user profile, such as name and agency info on forms, zoom level, night mode, and favorite searches.		Any new defaults set up during that session will not save to the user profile, such as name and agency info on forms, zoom level, night mode, and favorite searches.

Admin at 14:37, 1 September 2026

2026-09-01T14:37:34Z

← Older revision		Revision as of 10:37, 1 September 2026
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	[[File:TimeoutExpiration4.jpg]]		[[File:TimeoutExpiration4.jpg]]

			=====Best Practices=====

			Do not leave TraCS open for an extended period of time.

			If you won't be using the system for a time (meal break, dispatched to a call, end of shift, etc.), exit out of forms that you are working on, and log out by pressing the X at the upper right corner or by pressing the Exit button on the File tab at the upper left.   If you are prompted to upload forms, answer Yes.

	====Session Timeout - Version 16====		====Session Timeout - Version 16====
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	[[File:TimoutExpiration2.jpg]]		[[File:TimoutExpiration2.jpg]]

	====Best Practices====		=====Best Practices=====

	Do not leave TraCS open for an extended period of time.		Do not leave TraCS open for an extended period of time.

	If you won't be using the system for a time (meal break, dispatched to a call, end of shift, etc.), exit out of forms that you are working on, and log out by pressing the X at the upper right corner or by pressing the Exit button on the File tab at the upper left.   If you are prompted to upload forms, answer Yes.		If you won't be using the system for a time (meal break, dispatched to a call, end of shift, etc.), exit out of forms that you are working on, and log out by pressing the X at the upper right corner or by pressing the Exit button on the File tab at the upper left.   If you are prompted to upload forms, answer Yes.

Admin: /* Session Timeout - Version 16 */

2026-08-28T17:21:17Z

Session Timeout - Version 16

← Older revision		Revision as of 13:21, 28 August 2026
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	Any new defaults set up during that session will not save to the user profile, such as name and agency info on forms, zoom level, night mode, and favorite searches.		Any new defaults set up during that session will not save to the user profile, such as name and agency info on forms, zoom level, night mode, and favorite searches.

	Users must exit out of TraCS and log back to restore connectivity and then attachments, searches, and pulling numbers will work again.   Any forms that are pending upload will sync with the server.		Users must exit out of TraCS and log back in to restore connectivity and then attachments, searches, and pulling numbers will work again.   Any forms that are pending upload will sync with the server.

	''If a user cannot pull numbers, open attachments, or perform searches, the first step in resolving the issue is to log out and back in to restore connectivity.''		''If a user cannot pull numbers, open attachments, or perform searches, the first step in resolving the issue is to log out and back in to restore connectivity.''

Admin: /* Session Timeout - Version 16 */

2026-08-28T17:20:21Z

Session Timeout - Version 16

← Older revision		Revision as of 13:20, 28 August 2026
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	====Session Timeout - Version 16====		====Session Timeout - Version 16====

	If your agency is self-hosted and on Version 16, if a user is still signed in after 12 hours, they will not be able to pull form numbers or open attachments, and they will get no results when searching.   If they create a citation from a crash form, it will not generate a UTC number.		If your agency is self-hosted and on Version 16, when a user is still signed in after 12 hours, they will not be able to pull form numbers or open attachments, and they will get no results when searching.   If they create a citation from a crash form, it will not generate a UTC number.

	Any forms they are working on will not sync with the server and progress on active forms may be lost.		Any forms they are working on will not sync with the server and progress on active forms may be lost.

Admin: /* Session Timeout - Version 16 */

2026-08-28T17:19:45Z

Session Timeout - Version 16

← Older revision		Revision as of 13:19, 28 August 2026
Line 29:		Line 29:
	====Session Timeout - Version 16====		====Session Timeout - Version 16====

	If your agency is self-hosted and on Version 16, if a user is still ~~logged~~ in after 12 hours, they will not be able to pull form numbers or open attachments, and they will get no results when searching.   If they create a citation from a crash form, it will not generate a UTC number.		If your agency is self-hosted and on Version 16, if a user is still signed in after 12 hours, they will not be able to pull form numbers or open attachments, and they will get no results when searching.   If they create a citation from a crash form, it will not generate a UTC number.

	Any forms they are working on will not sync with the server and progress on active forms may be lost.		Any forms they are working on will not sync with the server and progress on active forms may be lost.

Admin at 17:18, 28 August 2026

2026-08-28T17:18:45Z

← Older revision		Revision as of 13:18, 28 August 2026
Line 29:		Line 29:
	====Session Timeout - Version 16====		====Session Timeout - Version 16====

	If your agency is on Version 16 ~~and~~ a user is still ~~signed~~ in after 12 hours, they will not be able to pull form numbers or open attachments, and they will get no results when searching.   If they create a citation from a crash form, it will not generate a UTC number.		If your agency is self-hosted and on Version 16, if a user is still logged in after 12 hours, they will not be able to pull form numbers or open attachments, and they will get no results when searching.   If they create a citation from a crash form, it will not generate a UTC number.

	Any forms they are working on will not sync with the server and progress on active forms may be lost.		Any forms they are working on will not sync with the server and progress on active forms may be lost.

Admin at 17:17, 28 August 2026

2026-08-28T17:17:38Z

@@ Line 26: / Line 26: @@
 [[File:TimeoutExpiration4.jpg]]
 ====Session Timeout - Version 16====
@@ Line 58: / Line 52: @@
 [[File:TimoutExpiration2.jpg]]

Admin at 17:17, 28 August 2026

2026-08-28T17:17:15Z

← Older revision		Revision as of 13:17, 28 August 2026
Line 7:		Line 7:
	This is per CJIS policy.   Questions regarding the CJIS policy should be directed to your agency LASO or your FDLE auditor.		This is per CJIS policy.   Questions regarding the CJIS policy should be directed to your agency LASO or your FDLE auditor.

	====Session Timeout - Version 16====		====Session Timeout - Version 17====

			All hosted agencies and some non-hosted agencies are on Version 17.

	If ~~your agency is~~ on Version 16 and a user is still signed in after 12 hours, ~~they~~ will ~~not be able to pull form numbers or open attachments,~~ and ~~they~~ will ~~get no results when searching.   If they create a citation from a crash form, it will not generate a UTC number~~.		If you are on Version 17 and a user is still signed in after 12 hours, TraCS will close and the user will be logged off.

	Any forms they are working on will not sync with the server and progress on active forms may be lost.		Any forms they are working on will not sync with the server and progress on active forms may be lost.

	Any new defaults set up during that session will not save to the user profile, such as name and agency info on forms, zoom level, night mode, and favorite searches.		Any new defaults set up during that session will not save to the user profile, such as name and agency info on forms, zoom level, night mode, and favorite searches.

	Users ~~must exit~~ out ~~of TraCS~~ and ~~log back to restore connectivity~~ and ~~then attachments, searches,~~ and ~~pulling numbers will work again.   Any forms that are pending upload will sync with the server~~.		Users will get a prompt to sign out at 11 hours and 30 minutes and again at 11 hours and 45 minutes.

	~~''If a user cannot pull numbers, open attachments, or perform searches, the first step in resolving the issue is to log out and back in to restore connectivity~~.''		[[File:TimeoutExpiration5.jpg]]

	~~Users will get a prompt to sign out at 11 hours and 30 minutes and again at 11 hours and 45 minutes.   Example below.~~		[[File:TimeoutExpiration6.jpg]]

	[[File:~~TimeoutExpiration3~~.jpg]]

	After 12 hours, the following prompt will appear:		After 12 hours, the following prompt will appear:

	[[File:~~TimeoutExpiration~~.jpg]]		[[File:TimeoutExpiration4.jpg]]

	If a user is still signed in after 12 hours, the TraCS application will still be open and the green bars at the upper right will indicate that they are online.   However, ''they are no longer connected to the database.''		====Best Practices====

	~~They will get no results when searching and will get a prompt like the one below when attempting to pull form numbers on crashes, citations, and warnings~~.		Do not leave TraCS open for an extended period of time.

	[[File~~:TimoutExpiration2~~.~~jpg]]~~		If you won't be using the system for a time (meal break, dispatched to a call, end of shift, etc.), exit out of forms that you are working on, and log out by pressing the X at the upper right corner or by pressing the Exit button on the File tab at the upper left.   If you are prompted to upload forms, answer Yes.

	====Session Timeout - Version 17====		====Session Timeout - Version 16====

	If ~~you are~~ on Version 17 and a user is still signed in after 12 hours, ~~TraCS~~ will ~~close~~ and ~~the user~~ will ~~be logged off~~.		If your agency is on Version 16 and a user is still signed in after 12 hours, they will not be able to pull form numbers or open attachments, and they will get no results when searching.   If they create a citation from a crash form, it will not generate a UTC number.

	Any forms they are working on will not sync with the server and progress on active forms may be lost.		Any forms they are working on will not sync with the server and progress on active forms may be lost.

	Any new defaults set up during that session will not save to the user profile, such as name and agency info on forms, zoom level, night mode, and favorite searches.		Any new defaults set up during that session will not save to the user profile, such as name and agency info on forms, zoom level, night mode, and favorite searches.

			Users must exit out of TraCS and log back to restore connectivity and then attachments, searches, and pulling numbers will work again.   Any forms that are pending upload will sync with the server.

	~~Users will get~~ a ~~prompt~~ to ~~sign~~ out ~~at 11 hours~~ and ~~30 minutes and again at 11 hours and 45 minutes~~.		''If a user cannot pull numbers, open attachments, or perform searches, the first step in resolving the issue is to log out and back in to restore connectivity.''

	~~[[File:TimeoutExpiration5~~.~~jpg]]~~		Users will get a prompt to sign out at 11 hours and 30 minutes and again at 11 hours and 45 minutes.   Example below.

	[[File:~~TimeoutExpiration6~~.jpg]]		[[File:TimeoutExpiration3.jpg]]

	After 12 hours, the following prompt will appear:		After 12 hours, the following prompt will appear:

	[[File:~~TimeoutExpiration4~~.jpg]]		[[File:TimeoutExpiration.jpg]]

	~~====Best Practices====~~		If a user is still signed in after 12 hours, the TraCS application will still be open and the green bars at the upper right will indicate that they are online.   However, ''they are no longer connected to the database.''

	~~Do not leave TraCS open for an extended period of time~~.		They will get no results when searching and will get a prompt like the one below when attempting to pull form numbers on crashes, citations, and warnings.

	If you won't be using the system for a time (meal break, dispatched to a call, end of shift, etc.), exit out of forms that you are working on, and log out by pressing the X at the upper right corner or by pressing the Exit button on the File ~~tab at the upper left.   If you are prompted to upload forms, answer Yes~~.		[[File:TimoutExpiration2.jpg]]

Admin at 20:00, 21 July 2026

2026-07-21T20:00:04Z

← Older revision		Revision as of 16:00, 21 July 2026
Line 6:		Line 6:

	This is per CJIS policy.   Questions regarding the CJIS policy should be directed to your agency LASO or your FDLE auditor.		This is per CJIS policy.   Questions regarding the CJIS policy should be directed to your agency LASO or your FDLE auditor.

	~~[https://www.tracsflorida.org/wiki/index.php?title=TraCS_Login_Session_Timeout#Best_Practices Best Practices]~~

	====Session Timeout - Version 16====		====Session Timeout - Version 16====

Admin at 19:59, 21 July 2026

2026-07-21T19:59:34Z

← Older revision		Revision as of 15:59, 21 July 2026
Line 6:		Line 6:

	This is per CJIS policy.   Questions regarding the CJIS policy should be directed to your agency LASO or your FDLE auditor.		This is per CJIS policy.   Questions regarding the CJIS policy should be directed to your agency LASO or your FDLE auditor.

			[https://www.tracsflorida.org/wiki/index.php?title=TraCS_Login_Session_Timeout#Best_Practices Best Practices]

	====Session Timeout - Version 16====		====Session Timeout - Version 16====