How To Download and Install TraCS: Difference between revisions
(Created page with "Image:Wiki_Under_Construction.jpg Notes... *Can only be installed on agency machines. Installing on a personal computer is not allowed. *Must use installer 15.0.11 or higher. **Older versions will not update properly. **If you have older versions saved anywhere, delete them. *Must install from the local machine while logged in as Windows admin **Do not install from a flash drive **Do not install from the network *Log into tracsflorida.org to download the insta...") |
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Instructions for downloading and installing TraCS are below. | |||
''NOTE: <u>Installers older than 15.0.11 will not update. TraCS will not work properly on the client machine if an older installer is used</u>. Delete any older installers that you have saved. If you have an image or you install via group policy or silent install, be sure you are using version 15.0.11.'' | |||
TraCS may only be installed on agency owned devices. Installing on a personal device is forbidden. | |||
Do not install from the network or from a flash/thumb drive. Files will not copy over to the machine and TraCS will not work properly for the client. | |||
<u>Downloading the Installer</u> | |||
Log into the [https://www.tracsflorida.org/HelpDesk TraCS Help Desk] to download the installer. Your agency serial number is at the top of the page. This serial number will be used for all client machines at the agency; it does not change. | |||
Press the Download Installer button to get a list of installers. The current version is 15.0.11 for all agencies, both hosted and non-hosted. Do not use a higher version if you see one listed. This is for beta agencies only. | |||
Click on the version that you want to download. The file will download to the default location on the machine. For client machines, this is normally the Downloads folder. | |||
<u>Installing TraCS</u> | |||
Log into the client machine as Windows administrator. | |||
If you are reinstalling TraCS on the machine, uninstall the previous version first. | |||
Launch the installer. | |||
Notes... | Notes... | ||
Revision as of 11:33, 22 March 2024
Instructions for downloading and installing TraCS are below.
NOTE: Installers older than 15.0.11 will not update. TraCS will not work properly on the client machine if an older installer is used. Delete any older installers that you have saved. If you have an image or you install via group policy or silent install, be sure you are using version 15.0.11.
TraCS may only be installed on agency owned devices. Installing on a personal device is forbidden.
Do not install from the network or from a flash/thumb drive. Files will not copy over to the machine and TraCS will not work properly for the client.
Downloading the Installer
Log into the TraCS Help Desk to download the installer. Your agency serial number is at the top of the page. This serial number will be used for all client machines at the agency; it does not change.
Press the Download Installer button to get a list of installers. The current version is 15.0.11 for all agencies, both hosted and non-hosted. Do not use a higher version if you see one listed. This is for beta agencies only.
Click on the version that you want to download. The file will download to the default location on the machine. For client machines, this is normally the Downloads folder.
Installing TraCS
Log into the client machine as Windows administrator.
If you are reinstalling TraCS on the machine, uninstall the previous version first.
Launch the installer.
Notes...
- Can only be installed on agency machines. Installing on a personal computer is not allowed.
- Must use installer 15.0.11 or higher.
- Older versions will not update properly.
- If you have older versions saved anywhere, delete them.
- Must install from the local machine while logged in as Windows admin
- Do not install from a flash drive
- Do not install from the network
- Log into tracsflorida.org to download the installer. Make note of your agency serial number.
- Once TraCS is installed, launch and run updates.
- TraCS supports silent install
- If using silent install, you cannot do it on a machine where TraCS is already installed. Uninstall the previous version first.
- If you see Debug Mode on the launch screen, this indicates that you installed on top of an existing installation.