Easy Street Draw (ESD): Difference between revisions
| Line 41: | Line 41: | ||
====ESD Sales==== | ====ESD Sales==== | ||
For ESD sales, contact Terry Rash | For ESD sales, contact Terry Rash. | ||
Email: mailto:Terry.Rash@trancite.com Terry.Rash@trancite.com] or [mailto:softwaresales@trancite.com softwaresales@trancite.com]. | |||
Phone: 703-963-1876 | |||
====ESD Support==== | ====ESD Support==== | ||
Revision as of 16:39, 22 March 2024
Easy Street Draw (ESD) is compatible with TraCS. The vendor for ESD is Trancite.
ESD Downloads
The ESD download page is here. If you aren't sure which version you are using, contact Trancite Support.
ESD Version 6
ESD version 6 is no longer supported and is not available for download. If you would like to upgrade to Version 8, contact Rich Petri at Trancite.
ESD Version 7 and Higher
If you are using Version 7 or higher, you must install ESD Editor (V7.X and V8.0) or Diagram Editor (V8.1 and higher) on your client machines in order for it to work in TraCS. The ESD desktop version will not work.
You also must update the ESD.ini file setting to ESD=7
The file is here - C:\ProgramData\TraCS\Settings\DLL Settings
Once the setting is updated, you must log out of TraCS and back in for the change to take effect.
If you are deploying this version agency wide, we can push this setting out to the agency via updates. Contact TraCS Support to request this.
ESD Licensing & Upgrades
Contact Rich Petri for any of the following:
You are getting an Evaluation Edition watermark on crash diagrams.
You are getting a message that all licenses are in use.
You would like to upgrade to Version 8.
You need assistance with creating and/or sharing templates that have been created by the agency.
Email: rpetri@trancite.com Direct Line: 208-563-0586 Toll Free: 877-908-4777, Option 5
ESD Sales
For ESD sales, contact Terry Rash.
Email: mailto:Terry.Rash@trancite.com Terry.Rash@trancite.com] or softwaresales@trancite.com.
Phone: 703-963-1876
ESD Support
With the exception of the disappearing diagram issue listed below, contact Trancite Support for assistance with issues that are not listed above.
Email: softwaresupport@trancite.com
Phone: 877-908-4777
Known Issue - ESD Diagram Disappears
Crash diagrams created with ESD may be viewed on any machine. However, if someone who does not have ESD installed opens the crash, presses Edit, and then launches the ESD diagram, it will disappear from the crash.
The diagram may be restored by following these steps:
1. On a machine with ESD installed, open the crash and press Edit.
2. Go to the Diagram section and open ESD.
3. Launch ESD. You will now see the diagram.
4. Close ESD. Close the diagram.
5. Validate and accept the crash as usual.