My Defaults Are Not Saving: Difference between revisions

Revision as of 16:19, 19 April 2024

When a new user account is created, a User Defaults ID is automatically created. This ID stores the default settings for the user's profile. Once the user logs in and out for the first time, their default profile is created and their settings will save.

There are Generic default settings that save the last thing that was entered into certain fields on a form, such as agency name, officer name and ID number, and the last statute or court location that was used on a citation.

There are other defaults that are saved to the user profile that are created and updated by the user. These include the following:

Advanced Searches

AdHoc Queries

Column settings (order, width, show/hide)

Favorite searches

Favorite statutes

Favorite citation locations

Navigation Bar settings

Night Mode

Officer signature

Print settings

Quick Add order

Zoom levels

Whenever the there are additions or changes to these settings, the changes save to the default profile once the user logs out of TraCS.

If any of these settings are not saving for you, contact your agency TraCS administrator or contact TraCS Support.

Administrators -

If defaults are not saving for a user, the first thing to check is the Enterprise Defaults ID field on the user profile. The word Generic should be there. If it isn't, type it in and the press Apply. Have the user log out and back in and their defaults will now save.

IMPORTANT - DO NOT MAKE ANY CHANGES TO THE USER DEFAULTS ID FIELD - EVER! This field automatically fills in when the User account is created. It should never be changed, even if the person's User ID, name, or email has changed. The User Defaults ID will always stay the same.

@@ Line 1: / Line 1: @@
 When a new user account is created, a User Defaults ID is automatically created.  &nbsp; This ID stores the default settings for the user's profile. &nbsp; Once the user logs in and out for the first time, their default profile is created and their settings will save.
-There are Generic default settings that save the last thing that was entered into a field on a form, such as agency name, officer name and ID number, and the last statute that was used on a citation.
+There are Generic default settings that save the last thing that was entered into certain fields on a form, such as agency name, officer name and ID number, and the last statute or court location that was used on a citation.
 There are other defaults that are saved to the user profile that are created and updated by the user. &nbsp; These include the following:
@@ Line 7: / Line 7: @@
 :Advanced Searches
 :AdHoc Queries
-:Column settings - order, width, visibility
+:Column settings (order, width, show/hide)
 :Favorite searches
 :Favorite statutes
@@ Line 18: / Line 18: @@
 :Zoom levels
-Whenever the there are additions or changes to these settings, the changes save to the default profile once they log out of TraCS.
+Whenever the there are additions or changes to these settings, the changes save to the default profile once the user logs out of TraCS.
 If any of these settings are not saving for you, contact your agency TraCS administrator or contact TraCS Support.
 Administrators -
+If defaults are not saving for a user, the first thing to check is the Enterprise Defaults ID field on the user profile.  &nbsp; The word Generic should be there. &nbsp; If it isn't, type it in and the press Apply.  &nbsp; Have the user log out and back in and their defaults will now save.
+IMPORTANT - DO NOT MAKE ANY CHANGES TO THE USER DEFAULTS ID FIELD - EVER! &nbsp; This field automatically fills in when the User account is created.  &nbsp; It should never be changed, even if the person's User ID, name, or email has changed. &nbsp; The User Defaults ID will always stay the same.