I Cannot See Forms For Other Users

If you can see your own reports but cannot find reports for other users, there are several reasons this might be happening.

1. The report is not in TraCS.

2. The officer has not synced their work with the server.   Have the officer log into TraCS on the machine where the report was created so it syncs.

3. You did not press Clear Dates on the Form tab before performing your search.   Go to the Form tab and press Clear Dates and start over.

4. You have other search criteria entered on the other tabs.   Go to the Form tab and press Clear and start over.

5. You are performing your search on the Case tab instead of the Form tab or the Custom tab.

6. You have an incorrect case number or the case number was entered incorrectly on the report.   Try using the asterisk (*) as a wildcard.

7. The subject name, vehicle tab number, VIN, or DL number you are searching was entered incorrectly on the report in TraCS.   Try using the asterisk (*) as a wildcard.

8. If you cannot see any reports for other users at all, then your account is not set up correctly.   Contact your agency TraCS administrator or TraCS Support for assistance.

Administrators

If you have ruled out #1 through #7 above, then the user's account is not set up correctly.   The Associated Users section on the User Profile is likely blank.   In order to view reports, the agency must be added to the Associated Users section and the Records level added to the agency.

To fix this, log into the Configuration Manager or User Management Web Portal and locate the user to be updated.   In the Associated Users section, press Add or Add Users.   Search for your agency name on the list, check the box next to it, and press OK.   Press the three dots (config manager) or pencil (web portal) to the right and uncheck all boxes except for Records.   Press Apply or Submit to save.   Have the user log out and back in for the change to take effect.