I Cannot Pull a Form Number

Overview

If a citation does not pull a UTC number when tabbing past the fine field or when Validate is pressed, there are several reasons this may happen.

Some issues may be resolved via officer action, and some will need an agency administrator and/or TraCS Support.

The agency has run out of citation numbers.

The officer's profile is set up incorrectly as a data entry account.

TraCS is offline.

The officer is in an area with no or poor connectivity.

The officer has not filled out the Agency Information section at the top of the form.

The officer has not entered a court location when tabbing past the Fine Amount field.

The citation already has a number pulled and that number did not save to the database.

Cannot Pull a Number When Tabbing Past the Fine Field

If the citation does not automatically pull a number when tabbing past the fine field, make sure that the Court Name field is filled out.   Once a Court Name is added tab past the fine field again and the citation will number.

A few agencies have the fine field disabled on the UTC.   If the fine field is grayed out for your agency, you cannot pull a number by tabbing past the fine field; you must press Validate.

Cannot Pull a Number When Pressing Validate

If you get the validation errors shown below when pressing Validate, then the issue is one of those listed below.

Agency Has Run Out of Citation Numbers

Run the Available Form Numbers analysis report.   If your available UTC count is 0, you need to request additional numbers from FLHSMV.

User Profile Set Up as Data Entry

Check the officer's User Profile.   If RecordsDataEntry is listed on their access levels, they cannot pull numbers.   Remove it and add Reporter.

Offline / No or Poor Connectivity

The officer is offline or in an area with no or poor connectivity.

If there are red bars in the upper right corner of the forms manager, TraCS is offline (no connection).

If you use a VPN, make sure you are signed in and it's connected.

If you are in an area with poor connectivity, move to a different location.

Citation Already Has a Number Pulled

The citation already has a number pulled and that number did not save to the database.   TraCS will not allow a new number to be pulled.