I Cannot Pull a Form Number: Difference between revisions
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====Overview==== | ====Overview==== | ||
If a | If a form will number when when Validate is pressed, there are several reasons this may happen. | ||
Some issues may be resolved via officer action, and some will need an agency administrator and/or TraCS Support. | Some issues may be resolved via officer action, and some will need an agency administrator and/or TraCS Support. | ||
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:The officer has not entered a court location when tabbing past the Fine Amount field. | :The officer has not entered a court location when tabbing past the Fine Amount field. | ||
:The | :The form already has a number pulled and that number did not save to the database. | ||
====Cannot Pull a Number When Tabbing Past the Fine Field==== | ====Cannot Pull a Number When Tabbing Past the Fine Field==== | ||
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[[File:UTCNoNumberError.png]] | [[File:UTCNoNumberError.png]] | ||
=====Agency Has Run Out of | =====Agency Has Run Out of Numbers===== | ||
Run the [https://www.tracsflorida.org/wiki/index.php?title=How_To_Check_Available_Form_Numbers Available Form Numbers] analysis report. If your available | Run the [https://www.tracsflorida.org/wiki/index.php?title=How_To_Check_Available_Form_Numbers Available Form Numbers] analysis report. If your available count for a form is 0, you need to request additional numbers from [https://www.tracsflorida.org/wiki/index.php?title=How_To_Add_Form_Numbers FLHSMV]. | ||
=====User Profile Set Up as Data Entry===== | =====User Profile Set Up as Data Entry===== | ||
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:::If you are in an area with poor connectivity, move to a different location. | :::If you are in an area with poor connectivity, move to a different location. | ||
===== | =====Form Already Has a Number Pulled===== | ||
:The | :The form already has a number pulled and that number did not save to the database. TraCS will not allow a new number to be pulled. | ||
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Revision as of 08:49, 26 June 2024
Overview
If a form will number when when Validate is pressed, there are several reasons this may happen.
Some issues may be resolved via officer action, and some will need an agency administrator and/or TraCS Support.
- The agency has run out of citation numbers.
- The officer's profile is set up incorrectly as a data entry account.
- TraCS is offline.
- The officer is in an area with no or poor connectivity.
- The officer has not filled out the Agency Information section at the top of the form.
- The officer has not entered a court location when tabbing past the Fine Amount field.
- The form already has a number pulled and that number did not save to the database.
Cannot Pull a Number When Tabbing Past the Fine Field
If the citation does not automatically pull a number when tabbing past the fine field, make sure that the Court Name field is filled out. Once a Court Name is added tab past the fine field again and the citation will number.
A few agencies have the fine field disabled on the UTC. If the fine field is grayed out for your agency, you cannot pull a number by tabbing past the fine field; you must press Validate.
Cannot Pull a Number When Pressing Validate
If you get the validation errors shown below when pressing Validate, then the issue is one of those listed below.
Agency Has Run Out of Numbers
Run the Available Form Numbers analysis report. If your available count for a form is 0, you need to request additional numbers from FLHSMV.
User Profile Set Up as Data Entry
Check the officer's User Profile. If RecordsDataEntry is listed on their access levels, they cannot pull numbers. Remove it and add Reporter.
Offline / No or Poor Connectivity
The officer is offline or in an area with no or poor connectivity.
- If there are red bars in the upper right corner of the forms manager, TraCS is offline (no connection).
- If you use a VPN, make sure you are signed in and it's connected.
- If you are in an area with poor connectivity, move to a different location.
- If there are red bars in the upper right corner of the forms manager, TraCS is offline (no connection).
Form Already Has a Number Pulled
- The form already has a number pulled and that number did not save to the database. TraCS will not allow a new number to be pulled.