I Cannot Pull a Form Number: Difference between revisions
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====Cannot Pull a Number When Pressing Validate==== | ====Cannot Pull a Number When Pressing Validate==== | ||
If you get a No Available Numbers pop up when pressing Validate, the issue is one of those listed below. | If you get a No Available Numbers pop up or you get validation errors when pressing Validate, the issue is one of those listed below. | ||
[[File:NoNumberWarning.png]] | [[File:NoNumberWarning.png]] | ||
[[File:UTCNoNumberError.png]] | |||
=====The Agency Has Run Out of Numbers===== | =====The Agency Has Run Out of Numbers===== | ||
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Run the [https://www.tracsflorida.org/wiki/index.php?title=How_To_Check_Available_Form_Numbers Available Form Numbers] analysis report. If your available count for a form is 0, you need to request additional numbers from [https://www.tracsflorida.org/wiki/index.php?title=How_To_Add_Form_Numbers FLHSMV]. | Run the [https://www.tracsflorida.org/wiki/index.php?title=How_To_Check_Available_Form_Numbers Available Form Numbers] analysis report. If your available count for a form is 0, you need to request additional numbers from [https://www.tracsflorida.org/wiki/index.php?title=How_To_Add_Form_Numbers FLHSMV]. | ||
=====Offline / | =====Offline or No/Poor Connectivity===== | ||
The officer is offline or in an area with no or poor connectivity. | The officer is offline or in an area with no or poor connectivity. | ||
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:::If you use a VPN, make sure you are signed in and it's connected. | :::If you use a VPN, make sure you are signed in and it's connected. | ||
:::If you are in an area with poor connectivity, move to a different location. | :::If you are in an area with poor connectivity, move to a different location. | ||
=====User Profile Set Up Incorrectly===== | =====User Profile Set Up Incorrectly===== | ||
Check the officer's User Profile. If RecordsDataEntry is listed on their access levels, they cannot pull numbers. Remove it and add Reporter. | Check the officer's User Profile. If RecordsDataEntry is listed on their access levels, they cannot pull numbers. Remove it and add Reporter. | ||
=====Form Already Has a Number Pulled===== | =====Form Already Has a Number Pulled===== | ||
Revision as of 12:00, 28 June 2024
Overview
If a form will not pull a number when tabbing past the fine field (citations) or after pressing Validate (crashes, warnings, citations) there are several reasons that this may be happening.
Some issues may be resolved via officer action, and some will need an agency administrator and/or TraCS Support.
- The agency has run out of form numbers.
- The officer's profile is set up incorrectly as a data entry account.
- TraCS is offline.
- The officer is in an area with no or poor connectivity.
- The officer has not filled out the Agency Information section at the top of the form.
- The officer has not entered a court location.
- The form already has a number pulled and that number did not save to the database.
Cannot Pull a Number When Tabbing Past the Fine Field
If a citation does not automatically pull a number when tabbing past the fine field, make sure that the Court Name field is filled out. Once a Court Name is added tab past the fine field again and the citation will number.
If your agency has disabled the fine field (it will be grayed out), you cannot pull a number by tabbing past the fine field; you must press Validate.
Cannot Pull a Number When Pressing Validate
If you get a No Available Numbers pop up or you get validation errors when pressing Validate, the issue is one of those listed below.
The Agency Has Run Out of Numbers
Run the Available Form Numbers analysis report. If your available count for a form is 0, you need to request additional numbers from FLHSMV.
Offline or No/Poor Connectivity
The officer is offline or in an area with no or poor connectivity.
- If there are red bars in the upper right corner of the forms manager, TraCS is offline (no connection). Try logging out and back in.
- If you use a VPN, make sure you are signed in and it's connected.
- If you are in an area with poor connectivity, move to a different location.
- If there are red bars in the upper right corner of the forms manager, TraCS is offline (no connection). Try logging out and back in.
User Profile Set Up Incorrectly
Check the officer's User Profile. If RecordsDataEntry is listed on their access levels, they cannot pull numbers. Remove it and add Reporter.
Form Already Has a Number Pulled
- The form already has a number pulled and that number did not save to the database. TraCS will not allow a new number to be pulled.