I Cannot Pull a Form Number

Overview

If a form will not pull a number when tabbing past the fine field (citations) or after pressing Validate (crashes, warnings, citations) there are several reasons that this may be occurring.

Some issues may be resolved via officer action, and some will need an agency administrator and/or TraCS Support.

The agency has run out of form numbers.

The officer's profile is set up incorrectly as a data entry account.

TraCS is offline.

The officer is in an area with no or poor connectivity.

The officer has not filled out the Agency Information section at the top of the form.

The officer has not entered a court location.

The form already has a number pulled and that number did not save to the database.

Cannot Pull a Number When Tabbing Past the Fine Field

In order to pull a number when tabbing past the fine field, the Agency Information section must be completed and the Court Name field must be filled in.

Once this information has been added, tab past the fine field again and the citation will pull a number.

If your agency has disabled the fine field (it will be grayed out), you cannot pull a number by tabbing past the fine field; you must press Validate.

Cannot Pull a Number When Pressing Validate

If you get a No Available Numbers pop up or you get validation errors when pressing Validate, the issue is one of those listed below.

The Agency Has Run Out of Numbers

Run the Available Form Numbers analysis report.   If your available count for a form is 0, you need to request additional numbers from FLHSMV.

Offline or No/Poor Connectivity

If there are red bars in the upper right corner of the forms manager, TraCS is offline (no connection).   Try logging out and back in.

If you use a use a VPN, make sure you are signed in and it's connected.

You may be in an area with no or poor connectivity.   Try moving to a different location.

If the connectivity issue is affecting multiple users, first contact your IT department and ask them to check for any changes to the network, antivirus, or firewall settings that would prevent connection to TraCS Web Services.

If all of the above have been checked and users still cannot connect, IT or the agency admin should contact TraCS Support.

User Profile Set Up Incorrectly

If RecordsDataEntry has been added to the officer's profile, they will not be able to pull numbers.   Remove it and add Reporter.

Agency Information Section is Incomplete

The Type, County of Citation, and Place or City of Citation fields must be filled out in order to pull a number.   Complete these fields and revalidate.

Form Already Has a Number Pulled

The form already has a number pulled and that number did not save to the database.   TraCS will not allow a new number to be pulled.